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Best Help Desk Software for Medium-Sized Businesses

Products within the broader category of Help Desk have a lot in common and are aimed at solving business challenges for companies of various sizes. Yet, there are notable differences in the setup, features, pricing, customer support for medium-sized businesses compared to larger enterprises. Therefore, it's crucial to guide mid-market companies towards the suitable Mid-Market Help Desk Software options that cater to their specific requirements.
Findstack offers objective and comprehensive comparisons to help you find the best software. We may earn a referral fee when you visit a vendor through our links. Learn more
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Freshdesk Logo
Freshdesk
4.4
(3,051)
Free plan available
Freshdesk (formerly Freshcaller) is a cloud-based solution to improve a business’s customer service ex... Learn more about Freshdesk
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Freshdesk Contact Center Logo
Freshdesk Contact Center
4.1
(133)
Free plan available
Freshdesk Contact Center(formerly Freshcaller) is a cloud-based solution to improve a business’s custo... Learn more about Freshdesk Contact...
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Gorgias Logo
Gorgias
4.6
(504)
Starting at $10.00/month
Gorgias is a customer service and helpdesk software designed to streamline communication between busin... Learn more about Gorgias
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Help Scout Logo
Help Scout
4.4
(401)
Starting at $25.00/month
Help Scout gives growing businesses everything they need to deliver world class customer support in on... Learn more about Help Scout
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HubSpot Service Hub Logo
HubSpot Service Hub
4.4
(2,172)
Starting at $50.00/month
Hubspot, a giant in the digital marketing category, offers a wide range of software solutions with com... Learn more about HubSpot Service Hub
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Zendesk Support Suite Logo
Zendesk Support Suite
4.3
(5,770)
Starting at $49.00/month
Zendesk offers a complete customer service solution that’s trusted by hundreds of thousands of custome... Learn more about Zendesk Support S...
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Zoho Desk Logo
Zoho Desk
4.4
(5,205)
Starting at $20.00/month
Zoho Desk is a longstanding name in its category that offers feature rich automation tools that help m... Learn more about Zoho Desk
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Helpdesk Logo
Helpdesk
4.6
(30)
HelpDesk is a help desk software that allows companies to manage customer support requests and communi... Learn more about Helpdesk
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Supportbench Logo
Supportbench
4.9
(80)
SupportBench is a customer support and service management platform that provides businesses with tools... Learn more about Supportbench
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Freshchat Logo
Freshchat
4.5
(306)
Free plan available
Freshchat is a modern messaging solution for easy customer service for the digital-first customer anch... Learn more about Freshchat
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LiveChat Logo
LiveChat
4.5
(747)
Starting at $24.00/month
10% off first payment + 30 day trial
LiveChat is a premium live chat and help desk software for business. The platform is designed and buil... Learn more about LiveChat
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EngageBay Logo
EngageBay
4.6
(216)
Free plan available
EngageBay is a CRM platform that helps companies streamline their customer relationship management usi... Learn more about EngageBay
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Front Logo
Front
4.7
(2,019)
Starting at $19.00/month
Front is a customer communication hub that features a highly lauded modern interface inspired by email... Learn more about Front
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Tidio Logo
Tidio
4.7
(1,413)
Free plan available
Tidio Chat is a cloud-based live chat platform that can be quickly integrated into your website. The p... Learn more about Tidio
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Acquire.io Logo
Acquire.io
4.3
(43)
Starting at $500.00/month
Acquire.io is a unified customer service platform that provides all your digital channels—including vi... Learn more about Acquire.io
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Agile CRM Logo
Agile CRM
4.1
(344)
Free plan available
Agile CRM is a popular customer relationship platform that was built for small to medium sized organiz... Learn more about Agile CRM
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Appy Pie Logo
Appy Pie
4.7
(1,326)
Starting at $16.00/month
Appy Pie is a drag-and-drop builder software that allows users with no programming skills or coding kn... Learn more about Appy Pie
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Chat2Desk Logo
Chat2Desk
Free plan available
Chat2Desk is a messaging platform for customer support and sales. It is ideal for support, marketing, ... Learn more about Chat2Desk
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ClickDesk Logo
ClickDesk
3.8
(47)
Free plan available
ClickDesk is a cloud-based,  live support solution designed for customer service teams. It allows user... Learn more about ClickDesk
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HelpCrunch Logo
HelpCrunch
4.7
(204)
Starting at $15.00/month
HelpCrunch is a top-rated customer communication platform built especially for support teams and marke... Learn more about HelpCrunch
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