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SurveySparrow Logo
SurveySparrow
Engage with Conversational Surveys
4.4
(1,903)
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SurveySparrow Reviews & Product Details

SurveySparrow Overview
What is SurveySparrow?

SurveySparrow is a platform built to empower users to create and share highly engaging, mobile-first surveys while ensuring a chat-like experience. The platform is highly customizable and can be deployed via a webpage, or chatbot (using a conversational format), and can be easily distributed across different audience segments.

Company SurveySparrow Inc.
Year founded 2017
Company size 51-200 employees
Headquarters San Francisco, California, United States
Social Media
SurveySparrow Categories on Findstack
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Ask Questions about SurveySparrow
What SurveySparrow is best for?
How does SurveySparrow compare to Survicate?
What are the pros and cons of SurveySparrow?
SurveySparrow Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
SurveySparrow Features
A/B Testing
Advanced Analytics
Anonymous Responses
Collaboration Tools
Custom Branding
Customizable Templates
Data Export
Drag-and-Drop Builder
Email Distribution
Incentive Management
Mobile Survey Support
Multi-User Management
Multilingual Surveys
NPS Surveys
Offline Response Collection
Panel Management
Partial Responses
Pre-built Survey Questions
Question Library
Real-time Reporting
Response Quotas
Response Validation
Skip Logic
Survey Embedding
Survey Logic/Branching
Survey Scheduling
Survey Sharing
Survey Templates
Survey URL Customization
Third-party Integrations
SurveySparrow Media
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SurveySparrow Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: January 01, 2025
SurveySparrow Logo
1,903 SurveySparrow Reviews
4.4 out of 5
Mid Market (51-1000 emp.)
Apr 21, 2021
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Easy to use and the best user experience!"
What do you like best about SurveySparrow?

The UI and UX is exceptional, I love how easily it integrates with other CRM software.

What do you dislike about SurveySparrow?

I do not like the survey loading time, as well as the analytics.

What problems is SurveySparrow solving and how is that benefiting you?

It has made it much easier to keep, update and share reviews/ customer testimonials. Also gives us a whiff of where we stand in terms of customer satisfaction.

Small Business (50 or fewer emp.)
Apr 19, 2021
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Easy to learn"
What do you like best about SurveySparrow?

There is a free trial that allows you to familiarize yourself with what they have to offer before you decide if it is indeed what you need.

What do you dislike about SurveySparrow?

It's not so much a dislike, but as with everything in life, it takes a little while to think through what kinds of questions you really want to ask your audience.

What problems is SurveySparrow solving and how is that benefiting you?

I pastor a church and I was interested Im how we could better meet the needs of our online audience.

Small Business (50 or fewer emp.)
Apr 16, 2021
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Better than expected. Loved it!"
What do you like best about SurveySparrow?

It's mind-blowing how easy SurveySparrow makes it easy for us to create feedback for our clients. Honestly speaking, one of my clients asked me how was able to create such feedback for them. Obviously, I recommended him the software. And, not to forget, I never had to learn anything extra to be able to use the application. It all happened in one swift motion.

What do you dislike about SurveySparrow?

There isn't any. But I once felt that the team could add some more designing and customizing options.

What problems is SurveySparrow solving and how is that benefiting you?

Once I have completed a project for my client, I send them a feedback form to be able to analyze how satisfied they are with my services. This certainly helps us to know where we excel and where we need to focus more.

Small Business (50 or fewer emp.)
Apr 16, 2021
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"I was proving options to my current vendor and really liked surveys parrow"
What do you like best about SurveySparrow?

Customer care was amazing, i was just a prospect starting the research and somebody technical was able to jump in the call and solve all my questions.

What do you dislike about SurveySparrow?

I needed more flexibility in the design of the surveys. for example having one question per page is something i wanted to change and was not possible

What problems is SurveySparrow solving and how is that benefiting you?

Is a simple and really intuitive software for surveys and reports. I think it has great capabilities and really smart solutions

Mid Market (51-1000 emp.)
Apr 16, 2021
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"The best survey site out there! Helped me create concise at complete review for business purposes."
What do you like best about SurveySparrow?

The interface and the to-the-point approach.

What do you dislike about SurveySparrow?

I can't find any. I've tried different sites out there and this one was the most helpful.

What problems is SurveySparrow solving and how is that benefiting you?

I've created complete surveys that I've used for the company I work for. We had other surveys before but after using this site we could see an improvement.

Mid Market (51-1000 emp.)
Apr 16, 2021
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Super Easy & User Friendly"
What do you like best about SurveySparrow?

It is super easy to create a survey and gather responses on the platform. The readily available dashboards are a delight.

What do you dislike about SurveySparrow?

Creating conditional dropdowns are a hassle.

What problems is SurveySparrow solving and how is that benefiting you?

We reached to all the Tourist Taxi drivers in the state of Meghalaya to understand the challenges. It helped us reach out to a larger audience in a brief period.

Small Business (50 or fewer emp.)
Apr 16, 2021
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Switched from Survey Monkey"
What do you like best about SurveySparrow?

The survey questions I needed were free.

What do you dislike about SurveySparrow?

The phishing filter blocked some responses.

What problems is SurveySparrow solving and how is that benefiting you?

I want honest, anonymous feedback from customers, and this survey tools helps me get it.

Small Business (50 or fewer emp.)
Apr 16, 2021
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Great user interface"
What do you like best about SurveySparrow?

The platform is self-explanatory, and you can utilize the forms as landing pages, making market tests easier.

What do you dislike about SurveySparrow?

Perhaps the pricing, but that is to be expected for such a detailed service.

What problems is SurveySparrow solving and how is that benefiting you?

Landing page creation - with SurveySparrow you create a survey (and landing page!) within 30 minutes or so.

Enterprise (> 1000 emp.)
Apr 16, 2021
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"very good software for surveys. very complete"
What do you like best about SurveySparrow?

ability to configure many features like conditional answers

What do you dislike about SurveySparrow?

i could create prefilled answers to retrieve via email

What problems is SurveySparrow solving and how is that benefiting you?

need for surveys for my company

Small Business (50 or fewer emp.)
Apr 15, 2021
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Great platform easy to use."
What do you like best about SurveySparrow?

Simple and easy user interface made it easy to figure out how to create what I needed.

What do you dislike about SurveySparrow?

There really was not an aspect of the platform I did not like

What problems is SurveySparrow solving and how is that benefiting you?

employee engagement

Small Business (50 or fewer emp.)
Apr 15, 2021
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Great service"
What do you like best about SurveySparrow?

Helpful UX, setting up things is a breeze

What do you dislike about SurveySparrow?

Nothing really. They are doing a good job

What problems is SurveySparrow solving and how is that benefiting you?

Run quick surveys to customers

Enterprise (> 1000 emp.)
Apr 15, 2021
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"I found what I am looking for"
What do you like best about SurveySparrow?

All software in one platform, it's amazing

What do you dislike about SurveySparrow?

What I am dislike is I can't found engineering software products.

What problems is SurveySparrow solving and how is that benefiting you?

Now, I can take a benefit of some software just like photo editors.

Small Business (50 or fewer emp.)
Apr 15, 2021
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Very Helpful, Professional Service, Flexible and logic driven surveys"
What do you like best about SurveySparrow?

The support staff was very friendly, resolved to queries. The product itself is good, has logic that we can build into surveys. Will bail us out as a good no-code platform

What do you dislike about SurveySparrow?

UX can be better. I dont know if there is a white labeling option.

What problems is SurveySparrow solving and how is that benefiting you?

I am making logical operations-driven surveys, no-code.

Small Business (50 or fewer emp.)
Apr 15, 2021
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Successful Experience with Survey Sparrow for Undergraduate Thesis"
What do you like best about SurveySparrow?

I thought the site was highly user-friendly. It was my first time creating a formal survey, and Survey Sparrow made it very easy to accomplish. I also like how it makes a report for you at the end with graphs and tables to analyze the data seamlessly.

What do you dislike about SurveySparrow?

I thought there were too many emails asking if I wanted help using the site. Although a nice feature in theory, in actuality, the emails were a little spammy. I think it would be better to have customer service available if an issue arises.

What problems is SurveySparrow solving and how is that benefiting you?

I wanted to conduct a survey in Cuba. Survey Sparrow was the only site that allowed me to reach Cuba which made it extremely useful for my research. I would not have been able to accomplish this without having Survey Sparrow.

Small Business (50 or fewer emp.)
Feb 18, 2021
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Customizable"
What do you like best about SurveySparrow?

I like how simply customizable it is, and their customer support

What do you dislike about SurveySparrow?

Arabic language support, but they intend to support it soon.

What problems is SurveySparrow solving and how is that benefiting you?

360 degrees employee evaluation

Enterprise (> 1000 emp.)
Feb 18, 2021
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"very useful site , which we gain more knowledge and some money."
What do you like best about SurveySparrow?

The meaningful and life related surveys and the poll items

What do you dislike about SurveySparrow?

Nothing to say about and no need of any negative feelings

What problems is SurveySparrow solving and how is that benefiting you?

No problems and nothing could be realized and could get some thing new from here.

Small Business (50 or fewer emp.)
Feb 17, 2021
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Great tool to collect leads"
What do you like best about SurveySparrow?

Very easy to use dashboard and tools. Lovely quiz landing pages and great customer service.

What do you dislike about SurveySparrow?

Can be costly but worth the price. No other issues at the moment.

What problems is SurveySparrow solving and how is that benefiting you?

It helps me collect leads by creating visually appealing surveys that becomes a great way to qualify prospects to leads. This can be hard with other tools but easy with Survey Sparrow.

Small Business (50 or fewer emp.)
Feb 17, 2021
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Great look and intuitive"
What do you like best about SurveySparrow?

Nice animations and options to insert into surveys

What do you dislike about SurveySparrow?

Ordering of questions and 'logic' can be spread out and confusing.

What problems is SurveySparrow solving and how is that benefiting you?

Conducting some market research

Small Business (50 or fewer emp.)
Feb 17, 2021
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Great software"
What do you like best about SurveySparrow?

Survey Sparrow is the easiest survey software I have used. The Welcome and Thank you pages are effective. I love almost every aspect of it!

What do you dislike about SurveySparrow?

The pricing is a little high for Pro. . I'd quite like to be able to close a survey and add a message 'this survey is closed etc' and sometimes on some browsers there is a fault when people can't scroll down. Also when I log in to one business account on Google Chrome, it says my account doesn't exist which is little strange.

What problems is SurveySparrow solving and how is that benefiting you?

With Survey Sparrow, we're able to ask unlimited questions, introduce the purpose of the survey and also thank people afterwards. The range of question types is useful, the ability to require questions is good. We're able to organise questions by workspaces and share with the team.

Small Business (50 or fewer emp.)
Feb 17, 2021
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Review"
What do you like best about SurveySparrow?

Content and Format of Questionnaires about Different topics

What do you dislike about SurveySparrow?

There is always scope for Improvement to prepare Questionnaires

What problems is SurveySparrow solving and how is that benefiting you?

It shows the recent trends and Issues people are concerned about and try to find practical Solutions

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