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SurveySparrow
Engage with Conversational Surveys
4.4
(1,903)
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SurveySparrow Reviews & Product Details

SurveySparrow Overview
What is SurveySparrow?

SurveySparrow is a platform built to empower users to create and share highly engaging, mobile-first surveys while ensuring a chat-like experience. The platform is highly customizable and can be deployed via a webpage, or chatbot (using a conversational format), and can be easily distributed across different audience segments.

Company SurveySparrow Inc.
Year founded 2017
Company size 51-200 employees
Headquarters San Francisco, California, United States
Social Media
SurveySparrow Categories on Findstack
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Crevio
Sponsored
5.0
(1)
$29.00/month
Crevio is a platform for creators to sell digital products, services, courses and access to other 3rd-... Learn more about Crevio
Ask Questions about SurveySparrow
What SurveySparrow is best for?
How does SurveySparrow compare to Constant Contact?
What are the pros and cons of SurveySparrow?
SurveySparrow Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
SurveySparrow Features
A/B Testing
Advanced Analytics
Anonymous Responses
Collaboration Tools
Custom Branding
Customizable Templates
Data Export
Drag-and-Drop Builder
Email Distribution
Incentive Management
Mobile Survey Support
Multi-User Management
Multilingual Surveys
NPS Surveys
Offline Response Collection
Panel Management
Partial Responses
Pre-built Survey Questions
Question Library
Real-time Reporting
Response Quotas
Response Validation
Skip Logic
Survey Embedding
Survey Logic/Branching
Survey Scheduling
Survey Sharing
Survey Templates
Survey URL Customization
Third-party Integrations
SurveySparrow Media
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SurveySparrow Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: March 11, 2025
SurveySparrow Logo
1,903 SurveySparrow Reviews
4.4 out of 5
Small Business (50 or fewer emp.)
Apr 15, 2021
 Source
Overall Rating:
5.0
AB
Afton B.
Owner
Share
"Intuitive Customization and Beautiful Designs"
What do you like best about SurveySparrow?

I love the template customization. You can make the survey be branded however you want.

What do you dislike about SurveySparrow?

I do not like that the free version has an expiration date. Surveysparrow could be used in many beneficial ways if you had a free service in my opinion.

What problems is SurveySparrow solving and how is that benefiting you?

I solved the problem of being able to compare data from unique survey takers easily. With Surveysparrow you can really customize down to very fine details about how the survey works and how your survey takers will see it.

Small Business (50 or fewer emp.)
Apr 15, 2021
 Source
Overall Rating:
5.0
TP
Trevor P.
Head Of Marketing
Share
"With a system this easy, everyone should be running NPS campaigns"
What do you like best about SurveySparrow?

Simply put the ease of use. It is a super simple onboarding experience with hands-on tutorials to learn the ins and outs of the system. From there it is very easy to drag and drop any type of questions you might have for your customer base.

What do you dislike about SurveySparrow?

I am still exploring their analytics portion, but overall it is easy to understand.

What problems is SurveySparrow solving and how is that benefiting you?

Developing better understandings of our customers and the users of our product. As we continue to expand, we want to make sure that we have evaluated each touchpoint that they both experience and ensure it is consistent, effortless, and effective at all stages.

Small Business (50 or fewer emp.)
Mar 25, 2021
 Source
Overall Rating:
5.0
GW
Grant W.
Onwer
Share
"best survey provide"
What do you like best about SurveySparrow?

Easy to use and quick chat response. VERY happy

What do you dislike about SurveySparrow?

Haven't found one yet and the 360' that I started with is going great

What problems is SurveySparrow solving and how is that benefiting you?

A detailed response and easy to set up

Small Business (50 or fewer emp.)
Mar 19, 2021
 Source
Overall Rating:
5.0
SS
Saikat S.
Associate Vice President Product Management
Share
"Great product. Quick flexible. Awesome support !"
What do you like best about SurveySparrow?

They worked closely with us to understand our business needs. All genuine demands were taken care of. This is a sign of a great product-based company that learns from their customers for their customers.

What do you dislike about SurveySparrow?

Nothing as such. Option to customize template mainly aesthetics and branding should be more. The standard pricing plans can be further improved.

What problems is SurveySparrow solving and how is that benefiting you?

We are running a restaurant feedback survey. Their webhook feature lets our application to receive all the responses in our app itself which gives us complete flexibility to present the survey result in our own format.

Small Business (50 or fewer emp.)
Mar 04, 2021
 Source
Overall Rating:
5.0
TT
Thomas T.
Founder
Share
"Excellent software at a great price"
What do you like best about SurveySparrow?

Clean, easy to use, very good price. Overall just solid software.

What do you dislike about SurveySparrow?

Not a deal breaker by any means, but it would be nice to add a logo to the survey.

What problems is SurveySparrow solving and how is that benefiting you?

Lead generation

Mid Market (51-1000 emp.)
Feb 26, 2021
 Source
Overall Rating:
5.0
RS
Ritesh S.
Customer And Seller Engagement Lead
Share
"Best in class survey tool!"
What do you like best about SurveySparrow?

- Excellent user interface. Great customer experience - Improved response rates. Using SurveySparrow, we found more customers completing our feedback forms - Most customizable feedback tool among the ones that we tried - Extremely responsive support team

What do you dislike about SurveySparrow?

No issues thus far. We have been using the tool without any hitches thus far. The only minor thing that would make this even better is if we could customize emails that are sent out through the tool.

What problems is SurveySparrow solving and how is that benefiting you?

- Capturing customer experience at more points across the journey - The white labeling is flawless - Our response rate has improved since adoption

Small Business (50 or fewer emp.)
Feb 19, 2021
 Source
Overall Rating:
5.0
Simon L. avatar
Simon L.
Chief Research Information Officer
Share
"Survey Sparrow - beyond expectations"
What do you like best about SurveySparrow?

Very versatile design - from traditional survey to conversational chatbots, all included in one package

What do you dislike about SurveySparrow?

The mobile experience may need some tune up - would be great to have some control over font size etc in a future version.

What problems is SurveySparrow solving and how is that benefiting you?

Customer survey

Small Business (50 or fewer emp.)
Feb 18, 2021
 Source
Overall Rating:
5.0
KK
Kaila K.
Ceo
Share
"Excellent SaaS tool"
What do you like best about SurveySparrow?

The free option suits my needs perfectly -- and they even allow you to embed it into your site! The customer support is also amazing.

What do you dislike about SurveySparrow?

Nothing, so far! It's a really great service.

What problems is SurveySparrow solving and how is that benefiting you?

I used SurveySparrow to create my application page. It works great!

Small Business (50 or fewer emp.)
Feb 18, 2021
 Source
Overall Rating:
5.0
PI
Phil I.
Senior Project Manager
Share
"Survey Sparrow - Great Features at a reasonable price"
What do you like best about SurveySparrow?

The 360 report feature is fantastic, really a new level.

What do you dislike about SurveySparrow?

The demo should include all functionality

What problems is SurveySparrow solving and how is that benefiting you?

A modern survey platform with lots of integrated features

Small Business (50 or fewer emp.)
Feb 18, 2021
 Source
Overall Rating:
5.0
RB
Randall B.
Founder
Share
"Beautiful surveys quickly"
What do you like best about SurveySparrow?

Survey Sparrow makes it easy to create great-looking surveys in minutes. I found the process intuitive and the features were robust. Can I say "kinda fun"? I just did, and it's true. We enjoyed creating and publishing surveys on Survey Sparrow and did not experience frustrating learning curves that were common with other tools. Great customer support, too.

What do you dislike about SurveySparrow?

The system meets, and exceeds, all of our needs. Did not come across anything that was problematic.

What problems is SurveySparrow solving and how is that benefiting you?

We use SS for data collection from our members. Works great and engagement is higher.

Small Business (50 or fewer emp.)
Feb 17, 2021
 Source
Overall Rating:
5.0
JP
Jacob P.
Freelance Web Developer
Share
"Quick and easy to use"
What do you like best about SurveySparrow?

What I liked best about SurveySparrow was that I could build and modify all of my surveys in a simple, visual format. Surveys from start to finish took me no longer than 10mins.

What do you dislike about SurveySparrow?

I found it difficult to find the proper sizing requirements for my logo image.

What problems is SurveySparrow solving and how is that benefiting you?

I am using SurveySparrow as a client intake form. I do freelance web development and this saves me so much time in corrispondance prior to getting paid.

Small Business (50 or fewer emp.)
Feb 17, 2021
 Source
Overall Rating:
5.0
MW
Mr. Larry W.
Ceo
Share
"Survey Sparrow is so Freaking Amazing!!"
What do you like best about SurveySparrow?

The Ease of use and the power is unlike others the flow of the survey action is like gamification and you look forward to answering the next question, really brilliant tool

What do you dislike about SurveySparrow?

More native integrations and the Ui can seem a bit aged but works well

What problems is SurveySparrow solving and how is that benefiting you?

We Are able to Gather so much actionable data that we can use for focused campaigns and services Super sweet stuff!!

Small Business (50 or fewer emp.)
Feb 15, 2021
 Source
Overall Rating:
5.0
MF
Matthew F.
Ceo
Share
"product is perfect but service you get while using is what sold me"
What do you like best about SurveySparrow?

Support was insane not only did they reply very quickly they helped me fix all my issues !! when chat got complicated they went over and above and hopped on a zoom call as well ! so many business take hours if not days these guys never took days to reply !! adding pictures is also very easy as I struggled to add them on other platforms

What do you dislike about SurveySparrow?

nothing so far if i had to be really picky the fact I had to use zapier to get leads into active campaign as this appeared to be the only main thing that slowed me down if i had to recommend something that would make them even better extend the information on the help video guides yes they was helpful but could have added slightly more detail ps i got to the end result with the videos but few small extra details could have got me there quicker again this is me being very very picky

What problems is SurveySparrow solving and how is that benefiting you?

using surverys will help us genrate more income for my business and my clients business as well we can use these surveys to generate more leads which inturn will turn into more revenue which means we will be a member for life with results like this

Enterprise (> 1000 emp.)
Jan 17, 2021
 Source
Overall Rating:
5.0
Habibah M. avatar
Habibah M.
Information Technology Support Assistant
Share
"The best that i ever use"
What do you like best about SurveySparrow?

Creating and deploying an survey is really easy using tools that Survey Sparrow provide. The result can be generated anytime even before the survey reach its maturity.

What do you dislike about SurveySparrow?

It is more expensive than other software in the same field.

What problems is SurveySparrow solving and how is that benefiting you?

Use it to collect data and feedback from internal employees and from client. It gives us a better insight for our service.

Enterprise (> 1000 emp.)
Jan 13, 2021
 Source
Overall Rating:
5.0
Suryani A. avatar
Suryani A.
Business Analyst
Share
"Love the features"
What do you like best about SurveySparrow?

SurveySparrow form can b embedded to many type of website, and it will perfectly fit even if user viewing it from a mobile web browser. Deploying survey form is better using this software.

What do you dislike about SurveySparrow?

More update on template design would be more helpful.

What problems is SurveySparrow solving and how is that benefiting you?

Getting insight on our business models from employee and client.

Small Business (50 or fewer emp.)
Dec 18, 2020
 Source
Overall Rating:
5.0
KM
Krzysztof M.
Founder
Share
"I love your chat-survey!"
What do you like best about SurveySparrow?

This way of survey increases engagement and doesn't tire you out the first time you do it.

What do you dislike about SurveySparrow?

After a few times you want to fill out an ordinary survey like "google form". It is faster.

What problems is SurveySparrow solving and how is that benefiting you?

I engaged my employees in a feedback-related survey.

Enterprise (> 1000 emp.)
Dec 17, 2020
 Source
Overall Rating:
5.0
KT
Kate T.
Founder
Share
"Very efficient and easy to use"
What do you like best about SurveySparrow?

A Very organized product and easy to use.

What do you dislike about SurveySparrow?

Nothing because the program is very easy to use

What problems is SurveySparrow solving and how is that benefiting you?

Research deficiencies within medical training programs

Small Business (50 or fewer emp.)
Dec 17, 2020
 Source
Overall Rating:
5.0
Shibin B. avatar
Shibin B.
Digital Marketing Strategist
Share
"Smooth & User Friendly"
What do you like best about SurveySparrow?

Its very user friendly and good in UX too, helps any user to easily navigate each questions regardless of the number of questions you give.

What do you dislike about SurveySparrow?

Nothing much, looking for more new features

What problems is SurveySparrow solving and how is that benefiting you?

Collecting responses from audience seamlessly

Small Business (50 or fewer emp.)
Nov 18, 2020
 Source
Overall Rating:
5.0
Tinashe Lewis G. avatar
Tinashe Lewis G.
Candidate Quantity Surveyor
Share
"SurveySparrow Review"
What do you like best about SurveySparrow?

The survey sparrow is easy to use, offer demos to help you understand better, good customer service and brings improved functionality in data collection without compromising usability, simplicity, the offers endless customizations & integrations, furthermore they have a variety of offers to suit every individuals

What do you dislike about SurveySparrow?

Everything was perfect for me when using SurveySparrow, the system is absolutely the best

What problems is SurveySparrow solving and how is that benefiting you?

I am using SurveySparrow for my school work and research work, SurveySpparrow is quick and the designs are fantastic. it helps you get a better response rate from the industry.

Enterprise (> 1000 emp.)
Nov 17, 2020
 Source
Overall Rating:
5.0
KS
Konrad S.
Founder
Share
"Easy with some very exciting features. The styling and templates look great for our respondents."
What do you like best about SurveySparrow?

I was quickly able to create forms for various functions from Customer Surveys to Human Resource tool. Very versatile. The support is quick, friendly and helpful.

What do you dislike about SurveySparrow?

I'm not an expert with survey applications, but I cant really fault anything.

What problems is SurveySparrow solving and how is that benefiting you?

I register users for service, do customer surveys and do skills tests for employees.

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