Olark Reviews & Product Details

It makes communicating with potential clients much easier, and makes us more approachable

Notifications are sometimes easily missed

Increase number of new clients

It makes exchanging info with customers Quick, easy to learn, effective.

I wish I could make the chat box larger when I’m typinf a longer reply.

Communication with customers

I like the easy to use interface on the user end and on the customer side. It's easy to navigate .

I honestly don't have too many dislikes. I really enjoy the platform. I wish maybe there were some improvements available for the transfer function, but besides that I'm pretty happy.

Being able to reach the customer not on the phone is a very useful function and Olark is very useful in being able to achieve this.

Olark allows you to create easy shortcuts to use in your chats! Instead of typing each question or comment, I can preload shortcuts so that I only need to type a character! The chat's ability to tell a location and whether or not the visitor is a current or new customer is also extremely helpful! The integration with Salesforce is awesome! Leads get pushed directly to our CRM

Sometimes the chat can lag the correct page that the visitor is on. But other than that no complaints!

The ability to talk to potential new customers through the chat is great! I am able to answer questions for prospective customers, and identify those that are current customers!

The amount of features you get for the small amount you pay. We researched multiple options but this was the best value. I like the ability to reach out to customers if they are stuck on pages and the ability to screen share so we can see what customers are looking at.

There are no features that I dislike at this time.

We are trying to reduce the amount of calls coming into our call center. We are seeing multiple users using our chat functionality, which is cheaper than if the same user called into our call center since one agent can chat with multiple customers.

Very easy to use dashboard. It allows you to store a generous amount of prepared responses to common questions to improve efficiency as well as give quicker responses to prospects.

It seems to go in rest mode too quickly which I think I probably have control over. Really nothing to complain about. It is pretty efficient.

It allows us to respond to prospects and customers questions a lot faster an with a lot less steps then in the past

Olark allows you to screen share with your member to show them how to manage their account or process an order.

I wish that the reporting was a little more customizable with questions unique to our company.

We've realized issues with our website faster when customers can ping us and say something isn't working. We've also converted more people that would normally abandon cart by assisting them instantly with the checkout process.

It is simple to use, integrates well so we can use iPhone app and desktop client.

I think it is expensive for what it is and vs other options on the market. I also find that the online support they offer is always offline so have never been able to get support (we are in Sydney AUS, so I know this is probably dude to time zones - but just a disappointment)

We use it as both a customer service tool and a lead generation tool.

Easy onboard and integration. Allowed us to switch plans without annual commitments

Billing can be confusing but we manage to sort it out. Admittedly, we had to switch plans

Live chat ststem

Like the ability to change notification m,method and it's prompts for starting a chat are excellent.

The only drawback would be the the ease of setting up new preferences.

Getting communication with a young diverse crowd of students.

Olark's a terrific tool for any business looking to connect more closely with its customers. Easily deployed and economically priced, it's on par with many chat services used on enterprise websites. We advance many deals that would otherwise have been lost—simply by offering assistance in real-time to confused prospects.

While no fault of Olark, using it effectively requires organizational planning and commitment. You need staffing, obviously—ideally 100% dedicated but fractionally dedicated if need be. You also training to ensure your team is as helpful as possible. Lastly, you need to make time to look for patterns in what you're hearing. These patterns indicate problems with your product or website.

We use Olark as a live chat solution on our website. It gives users a chance to ask questions if they're confused.

Ability to create auto responses. Copy of the chat convo is sent to the email.

I think it can help to include a few themes to make it look perky?

Communicating with clients with immediate concerns.

Olark is extremely easy to install and simple to use. We have used for online events during COVID and I was able to train different volunteers on how to manage the chat feature through Olark easily. Love that they make a free trial available.

I wished I could put the chat on one page on our website, but it seems like you have to do all or nothing. We use Squarespace, so I'm not sure if it's that specific integration only.

Facilitating questions during online events during COVID; helps us to better engage with folks virtually, which has been tough.

Olark is very easy to use. I like the different chat features like automatic pop-up and the ability to toggle it on/off.

Lack of metrics. I wish there was a way to group similar keywords and measure by them.

We are solving our inability to chat on our website. Benefits include people chatting with us because of automatic pop-up when they arrive to the site.

Olark is like one of the most important ways to chat with our customers on the website. I'd say that this is like the easiest way to accommodate customer and people who visit the website. Basically, you're able to chat with the customer just by getting their names and numbers. Another one would be the fact that you're able to solve the problem efficiently and effectively. There is also feedback at the end for the customer representative which is pretty awesome.

The part that I don't like about Olark is limited features. Another would be restricted access to the location of the person who is basically chatting with you. Another would be, it doesn't really matter what information I put in to start the chat as a customer either valid or not. The chat will come through, basically, there is no filter of validation.

We are able to resolve customers issues over that chat whoever visits our website with minimum effort and ease of use. Also, you can provide information via links and pictures.

The ease of use ans being able to see what my customers are buying

How quickly they boot you to inactive for lack of response 10 seconds is quick

Live chat and technical support on the spot before an order is placed. Has greatly reduced reshipments

We needed a quick, easy to implement, chat feature for our website. This provided that and a lot more. We quickly integrated it to our CRM and now not only use it for basic service related issues from customers but also as a lead generator!

I like this product as it is, I only wonder if I would get a better integration to by CRM if I used their paid service or chat features instead. Overall if you need a good solution for chat this is it!

Online customer chat function. Lead creation.

I enjoy Olark and how we are able to connect with customers in real time. It's nice sending automated messages as well, even when we aren't available to chat.

Sometimes when I turn off a targeted chat it still shows up to site visitors.

We are solving customer's problems and answering questions faster than ever before talking with them in real time. We have found that since we get to troubleshoot on the spot, we are able to make more sales because customers do not get confused and leave the site.

Easily assist customers, organized layout, able to see everything the customer is doing

not enough customization options, using multiple names/accounts at once gets tricky

Constant customer support, increased conversion rates

Great tool. They focused on one area of customer support-chat, and ended upcreating a very good product that is laser focused on getting the job done. The pricing policy is simple, and stability is great.

I've heard of stability issues in the past but haven't experienced this.

Chat, Customer Support, Customer Service, Sales