Olark Reviews & Product Details

I love how easy this service makes it for our customers to contact us.

Nothing, I don't dislike anything about Olark. It works really well for us.

All of our customer's problems. It allows us to interact with our customers and assist them immediately.

I loved being able to connect instantly with our customers and answer their questions and assist them with their support immediately. It made things seem more personable and put names to our customers who use our products. It allowed us to help and get instant feedback.

There were times it would display me as offline or away, which I wasn't, so that would become a bit of an issue, but besides that, the chat itself was easy to use.

Chatting directly with our customers and solving any issues or questions they may have regarding our products. Being able to connect with almost immediately and solving problems instantly was always big plus.

I love the way OLARK works so much that I use it everyday at work. I love that with OLARK I see the different metrics showing me how many chats I had and the ratings and so on.

I can't really think of anything that I dislike about OLARK.

The benefits of OLARK are simple...it helps me do my job of communicating with our customers very easily. Another benefit of using OLARK is the co-browsing feature which I use all the time, it's truly amazing! WOW, OLARK is the way to go for chatting software that will keep you up with all the lastest ways to interact with your customers.

The Dashboard is easy to manage for someone (me) who is not very techy.

It would be helpful to our team to see if another agent has already started responding to a chat before "[name] is assigned to...]

Our guests LOVE that we have a live chat feature on our website. Our conversion per interaction has increased because of it.

I like that Olark is very easy to use, very quick and I can chat with multiple clients at once.

I would like more options on the sounds settings.

I am solving problems with clients getting our mobile locations, and obtaining their pet records.

It's really simple to install on your website, provides some great tools for an auto response without it appearing robotic and provides easy access for your web visitors to reach out and contact you

There is very little I dislike about it, constructive criticism it could do with some canned responses which would be useful to use when you can't quite get to respond to a customer efficiently

I think it's greatly improved the conversion ratio of our AdWords campaigns and is certainly allowed people to communicate with us freely and easily without the suspicion of filling in forms

Olark has all the expected functionalities to visit with customers and to attract with them thusly growing arrangements. The constant warning framework and client conduct investigation are extremely wonderful to utilize. This administration has totally changed how we cooperate with forthcoming customers. It's integration, client support and documentation capacities are fabulous.

Hmm, i can't honestly think of anything that i dislike about this program.

With Olark ,we're ready to gauge the presentation all things considered, set a point of confinement on the measure of talks an operator can react to at one time, get to imperative logical which turns out to be essential to helping our association better organize chats,score our leads and alter our business technique by utilizing on the bits of knowledge in guest information gathered by Olark. It is extraordinary for giving the client a moment update.

Olark has all the required functionalities to visit with clients and to draw in with them along these lines expanding deals. The constant notice framework and client conduct investigation are extremely great to utilize. We can help customers continuously while they are perusing our site and monitor the particular things they are mentioning. Olark has produced a huge amount of new leads for us!

I can't consider something I disdain. The device is exceptionally helpful. On the off chance that I could improve it I should seriously think about integrating it into different administrations.

We use Olark for they quick help and correspondence with our clients. The capacity to send robotized messages to crest my client's advantage and educate them regarding updates to my site is likewise a colossal advantage. We have incorporated Olark into our eCommerce site and we are extremely content with the expansion in client commitment utilizing Olark. It likewise gives us a chance to see traffic and when and where clients are shopping on the site. It gives us a lot of knowledge.

I like how easy Olark is to implement and how it makes our company much more accessible to potential clients and students. For just a small fee each month, we are able to capture more leads and help students register for our courses before they leave our sales page and get out of the purchasing mindset.

Maybe this is just something that I need to look into on Olark's site, but I would like to have training on other features of the software and how to best communicate with customers on the platform.

Answering questions that many potential students would not bother to email us.

Clean looking, simple to utilize and see regardless of whether you are simply beginning in Customer Support job where instruments now and again appear to be very confused. It effectively coordinates with your organization's site or different systems. It's UI grabs the eye of your clients to get associate with your help group. The conduct of clients is followed and could be utilized to examination to know their opinions

Truly, Olark is a standout amongst the best items that we've at any point utilized!

General client support from their PC or versatile programs. End clients can discuss straightforwardly with care staff to have a plenty of issues settled; including deals data.

It is professional, very user-friendly. A useful way of boosting b2b sales.

So far I haven't run into any cons. Every once in a while it seems the chat timeout but might be my connection.

Gives me another alternative. I can qualify potential clients and stay focus on midsize to large companies looking for our Timesheet / Project Management enterprise software while visiting our site.

I like that it's in real-time, you can see what the guest is looking at, and the short cuts make chatting very easy.

After 5 minutes if you have not responded to a chat it puts you away.

Since I am in sales, it helps us engage guests that would normally be surfing the web. I get commission only on calls over the phone, so I can disrupt their online booking by offering to answer questions over the phone.

It is very user friendly. Very bright and colorful. I love the shortcuts ability!

I do not like that I can be logged out if I have not spoken to a customer within 5 minutes. If there was an additional notification sound or pop up that would be convenient.

We are able to turn passive clicks on our websites and convert them to bookings.

Integrates with our website and is immediate connection to problem solve or answer questions to our clients.

Sometimes there is a slight outtage and they let you know but I wish the notification were a bit bigger.

We use this daily for tech support and simple questions. Billing, tech, help articles, simple questions. Bugs and more. Customers don’t have to wait for an email to arrive and go back and forth. Mutually beneficial.

It is a great program, with lots to offer, and from what I have seen, the company is amazing to it's employees, which can effect the clients, since you can often tell based on customer service experiences. It allows us to keep track of all of our chats, as well as allows the guests to grade their experience. Plus it has generated a ton of new leads for us!

The only feature I wish existed was a way to put a chat on hold, or allow them to put their info in and let them know that someone will be with them momentarily, instead of getting multiple chats at once. We often have to all be offline to finish what we are doing, which doesn't allow the clients to use the chat feature. It would be useful for those companies, like us, the only usually have 2-4 people online at one time.

It helps us catch those guests who don't want to call in and talk to someone real. We are able to give our information at the click of a button, and then eventually get more leads out of it. We require at least their email address, so they also get put into our mailing system, which also helps to generate leads.

The platform is feature rich and keeps you informed of who you're communicating with.

There isn't much to dislike with the platform, but if I could change one thing, I'd add an app integration with my CRM so I don't have to have multiple browser tabs open. One for Olark & one for CRM.

General customer support from their PC or mobile browsers. End users can communicate directly with support staff to have a plethora of issues resolved; including sales information.

It's easy to locate transcripts when needed

I do not dislike anything about it other than sometimes when it takes a minute to load, other than that,no complaints.

locating duplicates cases of the same issues if a customer reaches out via Olark, we can resolve duplicate cases or help track old conversations to resolve new issues

Easy to chat with customers and clients.

The inability to transfer a chat to word or an email. Have to cut and paste and formatting is a pain.

Easy for customers or clients to contact us if lines are full.

It is easy to navigate. I like that you can create you own macros

There isn't much that I don't like about olark. Some customers say that it is hard to minimize

We are chatting with customers through our online store.

Shortcut responses, turn on and off easily, find transcripts easily. I like that it remembers who talked to whom.

I don't like how if, I leave it on on accident, sometimes it lets dozens of conversations come through, and other times Ollie cuts me off. I wish it cut me off more consistently.

Quick easy responses.