Olark Reviews & Product Details
Olark is WCAG 2.0 AA compliant, accessible, and GDPR-ready platform touted as the best way to help boost business sales, solve issues and understand your customers. It gives customers the answers they need immediately and helps deliver powerful insights about what they want to build lasting customer relationships.
| Capabilities |
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|---|---|
| Segment |
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| Deployment | Cloud / SaaS / Web-Based, Desktop Chromebook, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
The ability to speak with my clients in real time
There should be fields that require the student provide all contact information.
Not many at this point
Easy to use! Simple features. Can be used by any age.
Doesn't allow you to share pictures/screenshots/live webcamera use like Livechat does.
We realized the lack of benefits Olark had so we decided to move on to LiveChat.
I like the simplicity of the platform. Very easy to navigate and not too many bells and whistles as to confuse you.
There are a lot of outages and all points of the day. They need to stabilize the product.
Great, easy way to communicate with customers. Very intuitive interface makes it easy.