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Olark
Seamless Live Chat Solutions
4.3
(223)
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Olark Reviews & Product Details

Olark Overview
What is Olark?

Olark is WCAG 2.0 AA compliant, accessible, and GDPR-ready platform touted as the best way to help boost business sales, solve issues and understand your customers. It gives customers the answers they need immediately and helps deliver powerful insights about what they want to build lasting customer relationships.

Company Olark
Year founded 2009
Company size 11-50 employees
Headquarters Ann Arbor, Michigan, United States
Social Media
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What Olark is best for?
How does Olark compare to ChatBot?
What are the pros and cons of Olark?
Olark Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Desktop Chromebook, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Olark Features
Agent Collaboration
Agent Performance Analytics
Audio and Video Chat
Automated Responses
CRM Integration
Canned Responses
Chat Encryption
Chat History
Chat Routing
Chat Tags
Chat Transcripts
Chat Transfer
Chatbot Integration
Co-Browsing
Custom Branding
Customizable Chat Widgets
Email Integration
Feedback Collection
File Sharing
Mobile Compatibility
Multi-language Support
Offline Messaging
Proactive Chat Invitations
Queue Management
Real-Time Chat
Social Media Integration
Typing Indicators
Visitor Analytics
Visitor Information Dashboard
Visitor Tracking
Olark Media
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Olark Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: December 08, 2024
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223 Olark Reviews
4.3 out of 5
Small Business (50 or fewer emp.)
Jul 30, 2015
 Source
Overall Rating:
2.0
AG
Verified Reviewer
Founder
Share
"Pretty decent service"
What do you like best about Olark?

The ability to speak with my clients in real time

What do you dislike about Olark?

There should be fields that require the student provide all contact information.

What problems is Olark solving and how is that benefiting you?

Not many at this point

Mid Market (51-1000 emp.)
Jan 19, 2017
 Source
Overall Rating:
1.5
AG
Verified Reviewer
Founder
Share
"LiveChat trumps Olark"
What do you like best about Olark?

Easy to use! Simple features. Can be used by any age.

What do you dislike about Olark?

Doesn't allow you to share pictures/screenshots/live webcamera use like Livechat does.

What problems is Olark solving and how is that benefiting you?

We realized the lack of benefits Olark had so we decided to move on to LiveChat.

Mid Market (51-1000 emp.)
Mar 28, 2018
 Source
Overall Rating:
1.0
AG
Verified Reviewer
Founder
Share
"Simple, but too buggy to be worth it"
What do you like best about Olark?

I like the simplicity of the platform. Very easy to navigate and not too many bells and whistles as to confuse you.

What do you dislike about Olark?

There are a lot of outages and all points of the day. They need to stabilize the product.

What problems is Olark solving and how is that benefiting you?

Great, easy way to communicate with customers. Very intuitive interface makes it easy.