HubSpot Service Hub Reviews & Product Details

I love the ticket pipelines to manage customer interactions and internal processes. It's also great that you can sync incoming tickets to other tools like Asana or Slack to better manage the whole process.

I can't think of a dislike! I'm so glad we switched to Hubspot Service Hub.

All of our external interactions are now handled within one easy to use system. We have notes and past ticket information on any individual which is so helpful for our roles.

it has a specific order and you can do a lot of things in Hubspot.

none so far. the more I explore, the more I like HubSpot. probably the colors? but all in all it's good.

we're trying to figure out the email integration at the moment and removing the duplicates. so far, it's easy to use.

I love building landing pages from the large library of templates, customizing them is easy to do.

I wish there was more transparency when it comes to feature requests.

I am able to brand my landing pages and have account managers do the same without any design background.

Hubspot is like the Jack of all Trades when it comes to CRM Platforms. It has a little bit of everything for everyone-- from customer support, sales, and marketing

There is a lack of A/B Testing on lower-tier packages.

It allows us to keep all of your marketing, sales, and customer service data in one place. It's a big deal for us. Being able to create a report that’s able to look at your customers across their entire customer journey - from the first time they landed on your website to their interactions with your support team. It's a win-win.

How this tool can integrate with many apps is superb and how everything is centrilized. For example, when I review the history of a client, I can see all the support tickets on one single page.

When it comes to live chats, if you want to look at them at a later time, it might be difficult to find/read them, unless you open a proper ticket. It should be an easier way to see previous live chats.

Technical tickets that require follow-ups and escalations to the Engineer department. Based on the reports, we have managed to reduce our response time within 5 minutes.

Emails - it great to be able to see when emails are opened

Is a lot of tabs and options. it hard sometimes. tofind what you want

none at the moment

Clear layout, easy to use, user friendly

Incoming chats can't tell if its yours or someone else needs some kind of organization or color coding

Tickets and I like to templates and the dashboard to view stats

Integration with other platforms, great system to help customers

Could have more options to customize knowledge base articles

Solves the back nd forth with customers through phone, e-mail and chat. It's really beneficial to have it all in one place.

The way things are intercalated. For example, I can choose which company to assign to a ticket, and which contacts. And I can easily find that ticket in the company afterward.

Something it gets too slow when searching things in Hubspot.

We use a lot of features from Hubpost. The most used by me is tickets where we track emails from our clients. It's great that we can send emails from Gmail and using the hubspot extension it gets tracked in the ticket.

Email templates, Ops ticket laydown and in general client file organization.

It takes some time to be able to understand and use the platform having so much features.

Company organization.

The best feature for me is the widget for ring central, where you can call and text the clients directly using Hubspot. Also, after each call, you can put the notes directly on the call widget.

I don't find anything on Hubspot to dislike. I love everything about it!

I use Hubspot to contact all of my clients. Onboarding, Consultation and Follow Ups.

I like how easy and user-friendly the system is and how we can share and dispatch/manage tasks within our support team. Great tool for support and marketing outreach.

I would like to have folders available on the 'conversations' part of the system so we can keep emails separately for each team member or we could organize them better by subject or location.

HubSpot increased our productivity and it helps us manage all queries in one place. Integration with the mailbox is great and saves us loads of time (snippets, templates, sequences etc).

The best thing about Hubspot is how well it facilitates communication between different branches of the same organization. A ticket can be easily created in one pipeline and sent to another if necessary while keeping everything nice and organized in individual columns

There isn't much to dislike about Hubspot from what I've seen. The worst part is the notifications can be a bit overboard with the default settings, but you can easily adjust these to fit your preference

Hubspot is helping different branches of the same project communicate issues with one another and pass along customer issues from one branch to another, more appropriate branch in order to get the customer the help and support they need.

I like all the features - the most knowledge base.

I don't like working in inbox - I miss choices. I would add the label feature so that it is more organized.

I solve troubles of our customers, and some business oriented activities. It is easy to use.

The forums and knowledge bases are super helpful.

I would love more academy courses. Specifically in service hub.

Learning customer trends!

EVERYTHING IS SUPER EASY TO COMPREHEND :)

NOTIFICATIONS CAN BE GLITCHY AT TIMES...

SOFTWARE ISSUES FOR CLIENTS. PRETTY EASY TO KEEP TRACK AND COMMUNICATE WITH CLIENTS.

Hubspot is the backbone of our operations. I particularly love the ability to create a knowledge base on our company website. On top of that, I can also break down the views and engagement of said base in very detailed, customizable reports.

It can be a little tricky to get in touch with someone to handhold through some of the integrations

We use hubspot for the knowledge base, meaning that we can provide our workers will endless amount of information. The inbox feature for ease of communication. And we love the simple and easy to use means of creating marketing campaings for both workers, investors, future prosepects and internal comms. Having everything under one roof has been lifesaving!

Its integrations and core functionalities. HubSpot provides very a 360 range of solutions for handling contacts, funnels, Marketing activities, Service operations, and much more.

The limited functionalities of the Sales Navigator Integration. Not being able to send inMails in batchs is a drawback.

Funneling customers requests and identifying potential leads

Able to set up multiple properties, workflows and emails

Reporting can be better.Provide options to add multiple objects and fields

Nurturing and traction

HubSpot Service Hub is a great option for any organisation that needs customisability to fit their needs and transparency in communication across their organisation combined with a system that can be picked up and learned without the need for external support, at least very minimal support. HubSpot overall has a good community that are encouraged to contribute ideas for further development, this sees a constant stream of recommendations and improvements being suggested and then bought to fruition. We enjoy that there is this flexibility and drive for change, it has meant for us that in purchasing HubSpot we are not paying for a stagnant program, instead, we paying for a system that is constantly developing and honing its offerings.

Nothing to seriously dislike yet. Inbox could use some improvement, we just use the ticketing and not the inbox itself. Wish you could easily print any emails. As mentioned, there are constant improvements being made. Rarely, but every now and then, you may find that a way you had previously been doing something needs to be changed to work with some of the updates.

We have particularly enjoyed using the Knowledge Base, our website currently needs updating but with the Knowledge Base we were able to create a great additional website essentially that did not require any changes to our main website. This has been great for all our marketing communications for quick links to common questions or more blog style articles to engage our customers.