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Chatter Logo
Chatter
Connect. Communicate. Collaborate.
4.1
(942)
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Chatter Reviews & Product Details

Chatter Overview
What is Chatter?

Chatter is live chat solution that connect employees with the files, data, and experts they need at the speed of need, anywhere in the world. The cloud-based platform helps users visualize data and simplifies integration.

Company Salesforce
Year founded 1999
Company size 10,001+ employees
Headquarters San Francisco, California
Social Media
Chatter Categories on Findstack
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Ask Questions about Chatter
What Chatter is best for?
How does Chatter compare to ChatBot?
What are the pros and cons of Chatter?
Chatter Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Chatter Features
Agent Collaboration
Agent Performance Analytics
Audio and Video Chat
Automated Responses
CRM Integration
Canned Responses
Chat Encryption
Chat History
Chat Routing
Chat Tags
Chat Transcripts
Chat Transfer
Chatbot Integration
Co-Browsing
Custom Branding
Customizable Chat Widgets
Email Integration
Feedback Collection
File Sharing
Mobile Compatibility
Multi-language Support
Offline Messaging
Proactive Chat Invitations
Queue Management
Real-Time Chat
Social Media Integration
Typing Indicators
Visitor Analytics
Visitor Information Dashboard
Visitor Tracking
Chatter Media
Chatter 0
Chatter 1
Chatter 2
Chatter 3
Chatter 4
Chatter Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: December 09, 2024
Chatter Logo
942 Chatter Reviews
4.1 out of 5
Small Business (50 or fewer emp.)
Oct 21, 2019
 Source
Overall Rating:
5.0
Chris N. avatar
Chris N.
Technical Design Engineer
Share
"Salesforce chatter positive experience"
What do you like best about Chatter?

Chatter is a good way to notify any team member of project updates. It also acts as a good spot to archive information contained in chatter messages.

What do you dislike about Chatter?

Chatter seems very similar to email, but I will receive all updates if I follow the task that we are measaging in. We primarily use chatter inside of tasks in milestonespm

What problems is Chatter solving and how is that benefiting you?

Better project comminication, but hard for team to move away from email

Mid Market (51-1000 emp.)
Oct 19, 2019
 Source
Overall Rating:
5.0
HV
Harsha V.
Analyst
Share
"Salesforce chatter works but nothing special about it"
What do you like best about Chatter?

The most helpful thing about chatter is the collaboration feature. Sales can collaborate on an opportunity and tag team a deal. Managers can use chatter to know more about it. Internally we can do that as well.

What do you dislike about Chatter?

There is not much to customize around Salesforce chatter. We cannot even customize the subject of the email asked you get when someone mentions you in a post.

What problems is Chatter solving and how is that benefiting you?

Collaboration within team, cross team collaboration. Tracking history of an activity.

Mid Market (51-1000 emp.)
Oct 18, 2019
 Source
Overall Rating:
5.0
Dean Y. avatar
Dean Y.
Proposal Manager
Share
"Great software "
What do you like best about Chatter?

When using salesforce, chatter makes it very easy to share, track, and tag fellow team members onto a certain item. With chatter it is almost like a social media feed that you can go back and track by date or time.

What do you dislike about Chatter?

There was not much that I could find to complain about chatter, it was very easy to use and almost self-explanatory. The user interface was nice, as was the layout. There’s not really anything I would choose to change with the platform.

What problems is Chatter solving and how is that benefiting you?

In my company, we solve the problem of not having a paper trail or proper system to pass information back-and-forth. Chatter made it easy to do so.

Mid Market (51-1000 emp.)
Oct 05, 2019
 Source
Overall Rating:
5.0
JC
Jason C.
Product Marketing Manager
Share
"Sales Enablement at Its Finest"
What do you like best about Chatter?

I love how Salesforce chatter allows you to communicate quickly to a large audience on specific topics. I use chatter to post all the latest and greatest on competitive intel and our sales team can easily access the information they need including links to docs and articles.

What do you dislike about Chatter?

not everyone uses chatter or has adopted the technology making it challenging at times to communicate with them. Also, as you post relevant information can be pushed to the bottom and lost.

What problems is Chatter solving and how is that benefiting you?

Previously we had no way of communicating competitive intel out to out field team. This made it difficult for reps to know what to say or how to sell when coming up against the competition. Now we are able to maintain a single source of truth where sales reps can post questions see the latest news and updates.

Small Business (50 or fewer emp.)
Oct 04, 2019
 Source
Overall Rating:
5.0
TW
Tristen W.
Customer Support Representative
Share
"Organized and accessible"
What do you like best about Chatter?

I like that I can have my productivity for the day easily accessible and all in one page

What do you dislike about Chatter?

I dislike the layout mostly. It just feels very dated.

What problems is Chatter solving and how is that benefiting you?

I can see everything I’ve done during that work day

Enterprise (> 1000 emp.)
Oct 04, 2019
 Source
Overall Rating:
5.0
David B. avatar
David B.
Salesforce Business Systems Analyst
Share
"Contextual Collaboration equals productivity "
What do you like best about Chatter?

Being able to collaborate and communicate contextually is what makes chatter a game changer in productivity

What do you dislike about Chatter?

There are very few things I dislike about Chatter, but one improvement I would like to see is how files or links are not previewed in the chatter post.

What problems is Chatter solving and how is that benefiting you?

We are able to tag coworkers directly on insights we find. Whether it’s on a Case Record, or Einstein Analytics Dashboard.

Mid Market (51-1000 emp.)
Oct 03, 2019
 Source
Overall Rating:
5.0
SW
Sean W.
Customer Support Hero
Share
"It works"
What do you like best about Chatter?

I don't have a whole lot of use of it, but knowing that there are other departments I need to contact that I don't work within that can help solve my problem, I know I can use this tool to meet my customers demands.

What do you dislike about Chatter?

There's not a whole lot about it I don't disagree with, rather I'm more indifferent to the program. It gets the job done.

What problems is Chatter solving and how is that benefiting you?

Solving problems outside of what department I'm in for where I work makes this tool easy.

Mid Market (51-1000 emp.)
Oct 01, 2019
 Source
Overall Rating:
5.0
Joseph L. avatar
Joseph L.
Information Technology Manager
Share
"Fast way to create trackable conversations in Salesforce"
What do you like best about Chatter?

Salesforce is great for things like Tasks but sometimes you want something faster - but that still has a history and is searchable. Chatter's @mention work like hashtags but also are tied to Opportunities, Accounts, etc.

What do you dislike about Chatter?

Sometimes people will use when they should enter an actual trackable and/or assignable record. There is not accounting or follow up to see if a issue was resolved.

What problems is Chatter solving and how is that benefiting you?

Cuts down on email between collaborators but is still manageable in the system. It speeds up communications between departments and allows the creation of ad hoc groups.

Mid Market (51-1000 emp.)
Sep 27, 2019
 Source
Overall Rating:
5.0
Gitau S. avatar
Gitau S.
Project Manager
Share
"The best online sharing tool"
What do you like best about Chatter?

I have been able to share my expertise, data, and files across my colleagues in the company I work for. Social networking has also been enabled making it easy for me to drive my productivity. Chatter is an online collaboration software that has greatly enabled me to share my knowledge online with other members.

What do you dislike about Chatter?

The software has been working well for me, therefore, I have no dislike at all. I have been able to accelerate my innovation with ease.

What problems is Chatter solving and how is that benefiting you?

I have been able to network online and also communicate well internally with my colleagues making it easier to share data and files hence increasing on our productivity.

Mid Market (51-1000 emp.)
Aug 14, 2019
 Source
Overall Rating:
5.0
MP
Mahishi P.
Software Engineer
Share
"My experience with Chatter"
What do you like best about Chatter?

Has made the company's internal communication faster and stronger. It is easy to understand and use. The software is not complicated which makes the communication efficient and fast. File sharing has become really easy with Chatter. It protects the privacy of employees as well.

What do you dislike about Chatter?

You need some time to get used to all the features Chatter offers. There's a bit of a learning curve. Other than that, I see no issues.

What problems is Chatter solving and how is that benefiting you?

It helps us broadcast news to all other co-workers very easily. It is easy to find employees through Chatter and send any files without having to look for them in person. It has helped us to save time and cost.

Small Business (50 or fewer emp.)
Aug 06, 2019
 Source
Overall Rating:
5.0
SB
Santosh B.
Database Administrator
Share
"Chatter"
What do you like best about Chatter?

this is very helpful tool to communicate with the team and keep the team updated with any of the updates.

What do you dislike about Chatter?

can be more automatized and more AI features

What problems is Chatter solving and how is that benefiting you?

- keeping the team updated - following everyone to see where the team stands - communicate with everyone easily - collaborate with the team

Enterprise (> 1000 emp.)
Aug 05, 2019
 Source
Overall Rating:
5.0
KK
Kumar K.
Assistant System Engineer
Share
"great chatting platform"
What do you like best about Chatter?

it keeps the peers connected and encourages better relations within the organization. As a result it drives productivity of the employees.

What do you dislike about Chatter?

The interface and the general acceptance of the service is lesser at this point in time. Therefore some people still like to use other messaging platforms.

What problems is Chatter solving and how is that benefiting you?

It helps to talk with employees you don't really know well, therefore it bats for better communication and relations with peers ion the organization.

Enterprise (> 1000 emp.)
Jul 30, 2019
 Source
Overall Rating:
5.0
CS
Chris S.
Sales Operations Specialist
Share
"CRM Collaboration, integrated"
What do you like best about Chatter?

Chatter, at least in the Lightning experience of Salesforce, can be seamlessly integrated into almost any aspect of CRM Management. Problem? Issue? Something that needs to be highlighted? @ somebody about it. No need for an external email, no need to track workflow in multiple systems, the record is right there.

What do you dislike about Chatter?

The only thing I dislike about Chatter is, when you start using it for everything, you have to be very careful to manage your notifications, digests, etc. It can quickly get to the point where if you are seeing everything, you're seeing nothing. We have trained employees on Chatter so that the best time to tag someone is if the issue or question is mainly or solely in the CRM. That way, it makes sense. Otherwise, it can be a lot.

What problems is Chatter solving and how is that benefiting you?

Chatter is currently helping us with 2 problems. First, CRM troubleshooting and knowledge sharing. With multiple offices and units, our information and sometimes training can be very siloed. With Chatter, we can unlock some of that and even crowd-source best practices. Second, information storage and distribution. We are currently using Chatter as a reference tool, for collateral, presentations, and other things that need to be stored and distributed. It is not the ideal file management tool, but it is great for organizing and sending communications. Both these functions streamline two otherwise cumbersome processes, and allow us to immediately point to a single source for these items.

Small Business (50 or fewer emp.)
Jul 30, 2019
 Source
Overall Rating:
5.0
Ali B. avatar
Ali B.
Khadir Ezzy
Share
"Best for internal communication"
What do you like best about Chatter?

Chatter has been one of the best internal communication tools that allow doing more than just traditional chatting and sharing files. Badging and highlighting key contributors are what makes internal communication interactive and interesting at the same time.

What do you dislike about Chatter?

It can be made a bit more affordable for better adoption.

What problems is Chatter solving and how is that benefiting you?

Improving internal communication gaps.

Enterprise (> 1000 emp.)
Jul 26, 2019
 Source
Overall Rating:
5.0
LB
Laurel B.
Inside Sales
Share
"Great way to communicate internally"
What do you like best about Chatter?

I like that it makes it easy to communicate with your colleagues, it allows me to get ahold of them without hassle.

What do you dislike about Chatter?

You do need to remember to check it, also it can be hard to get the hang of at first.

What problems is Chatter solving and how is that benefiting you?

It solves communicating with our sales works, whether they are out on the job or here in office you can easily chat with them if needed.

Mid Market (51-1000 emp.)
Jul 24, 2019
 Source
Overall Rating:
5.0
Hope W. avatar
Hope W.
Interior Designer
Share
"Live chat software."
What do you like best about Chatter?

It supports teams better communicate with customers, helps in sales and marketing, easy to set up, has integrated platform and allows live chatting.

What do you dislike about Chatter?

The fact that it can be accessed by the third party is what I dislike most .

What problems is Chatter solving and how is that benefiting you?

Has helped in live chatting,has helped me in marketing and sales and allows one to communicate with customers online.

Small Business (50 or fewer emp.)
Jul 24, 2019
 Source
Overall Rating:
5.0
Purity M. avatar
Purity M.
Information Communication Technology Support Staff
Share
"Chatter.My experience with chatter is 10/10since it help connect people thus enhancing communication"
What do you like best about Chatter?

Chatter is so much helpful because it helps connect with people in an organisation or company making it easy to hold discussion due to availability of like and comment features. Sometimes people post unwanted things and again, the security of the software is not very good to post sensitive information.

What do you dislike about Chatter?

It is least helpful because one can easily miss some information communicated previously if the notifications are many.It has a few features which makes it unattractive. It is only available in mobile devices thus can't be used on computers.One has to be familiarised with chatter to use it.

What problems is Chatter solving and how is that benefiting you?

I have realised chatter helps to keep information in an organised manner,it improves productivity in companies,institutions and organisations since it manages to connect members do work as a team,there is decreased cost of communication since all the members can develop and communicate a large part of the files easily. Discussions can take place easily due to availability of like ad comment button features and it allows everyone participate and give ideas.

Small Business (50 or fewer emp.)
Jul 24, 2019
 Source
Overall Rating:
5.0
Alex Mokua O. avatar
Alex Mokua O.
Administrator
Share
"Chatter"
What do you like best about Chatter?

It is an enterprise collaboration platform It can be used as employee directory It involves excellent service and sales within the company

What do you dislike about Chatter?

The profile page of every user is not customized It has no restrictions Chatter emails notifications are predefined

What problems is Chatter solving and how is that benefiting you?

It has improved member to member relationship since they can share information in real time.

Mid Market (51-1000 emp.)
Jul 23, 2019
 Source
Overall Rating:
5.0
JC
Jose C.
Jose
Share
"management and communication guaranteed in your hands"
What do you like best about Chatter?

Thanks to the integration of this tool in our jobs, it has been very helpful for all communication and collaboration in the company, since it has helped us to expand the functions in each of the departments in which we have implemented it, so The performance, performance and collaboration in the company has also increased because it has helped us to share files and data in real time with all our team and our clients, increasing our sales and promotions, also making it possible to manage our content remotely by mobile application help

What do you dislike about Chatter?

Although its demo version offers us a lot of help, it is always necessary to implement a more complete version to be able to efficiently apply it in an entire work environment, thus impeding its high costs of its plans to be able to obtain availability of all its services, even though it has a good range of packages for which we can choose according to our needs, thus choosing the one that best suits our work

What problems is Chatter solving and how is that benefiting you?

Chatter has helped us to increase sales and performance of the work team being able to hold conferences and voting, all in real time even if any of us is absent in the intitution can make presence and follow-up of it remotely through your mobile device eh joining the task to be done with the possibility of voting, debates and creating groups for easy sharing of all types of documents

Small Business (50 or fewer emp.)
Jul 22, 2019
 Source
Overall Rating:
5.0
Sarah G. avatar
Sarah G.
Business Development Team Lead
Share
"The best software for easy access of data."
What do you like best about Chatter?

I can easily retrieve files and data across the company I work for making my data analytics easier. I term the software as the best enterprise social network that drives productivity, accelerate innovation and share my analytics knowledge.

What do you dislike about Chatter?

The configuration is a bit complicated for new users. It takes time to learn how the software works.

What problems is Chatter solving and how is that benefiting you?

sometimes integrating with other software becomes hard because it is not automated and needs expertise.