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Chatter Logo
Chatter
Connect. Communicate. Collaborate.
4.1
(942)
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Chatter Reviews & Product Details

Chatter Overview
What is Chatter?

Chatter is live chat solution that connect employees with the files, data, and experts they need at the speed of need, anywhere in the world. The cloud-based platform helps users visualize data and simplifies integration.

Company Salesforce
Year founded 1999
Company size 10,001+ employees
Headquarters San Francisco, California
Social Media
Chatter Categories on Findstack
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Ask Questions about Chatter
What Chatter is best for?
How does Chatter compare to ChatBot?
What are the pros and cons of Chatter?
Chatter Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Chatter Features
Agent Collaboration
Agent Performance Analytics
Audio and Video Chat
Automated Responses
CRM Integration
Canned Responses
Chat Encryption
Chat History
Chat Routing
Chat Tags
Chat Transcripts
Chat Transfer
Chatbot Integration
Co-Browsing
Custom Branding
Customizable Chat Widgets
Email Integration
Feedback Collection
File Sharing
Mobile Compatibility
Multi-language Support
Offline Messaging
Proactive Chat Invitations
Queue Management
Real-Time Chat
Social Media Integration
Typing Indicators
Visitor Analytics
Visitor Information Dashboard
Visitor Tracking
Chatter Media
Chatter 0
Chatter 1
Chatter 2
Chatter 3
Chatter 4
Chatter Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: February 18, 2025
Chatter Logo
942 Chatter Reviews
4.1 out of 5
Enterprise (> 1000 emp.)
Jul 12, 2016
 Source
Overall Rating:
4.0
AB
Adam B.
Manager Business And Functional Requirements
Share
"Chatter is a great social management tool that alleviates user swivel"
What do you like best about Chatter?

Keeps users in the same system when collaborating with other coworkers.

What do you dislike about Chatter?

History tracking and admin activities/permissions are limited.

What problems is Chatter solving and how is that benefiting you?

Allowing users to communicate with each other on an opportunity that is captured within the same system preventing user swivels.

Enterprise (> 1000 emp.)
Jun 16, 2016
 Source
Overall Rating:
4.0
NV
Nicholas V.
Project Management (Bank Of America Account)
Share
"Great program to use for communication"
What do you like best about Chatter?

I like that it uses the cloud to store all communication.

What do you dislike about Chatter?

I don't like that there are no options for deleting info sometimes.

What problems is Chatter solving and how is that benefiting you?

I am solving problems for commercial real estate.

Enterprise (> 1000 emp.)
Jun 09, 2016
 Source
Overall Rating:
4.0
TB
Tim B.
Customer Experience Manager
Share
"Keeps dialogue going around ongoing issues/Support tickets"
What do you like best about Chatter?

I like being notified when someone is trying to reach me via Chatter

What do you dislike about Chatter?

I dislike that comments in a thread that do not tag a specific person do not notify that person on the thread

What problems is Chatter solving and how is that benefiting you?

Easy way to get in touch with coworker without having to send an email. Keeps the dialogue attached to the case.

Enterprise (> 1000 emp.)
May 31, 2016
 Source
Overall Rating:
4.0
MD
Mark D.
Applications Specialist
Share
"Great Sales Feedback / More Often"
What do you like best about Chatter?

Chatter is great to get constant updates and solve issues with customers through our sales team

What do you dislike about Chatter?

At this point there isn't really any thing to dislike

What problems is Chatter solving and how is that benefiting you?

Customer complaints are solve at a much faster rate than ever before. This increases sales because the mechanics can get answers on the fly

Enterprise (> 1000 emp.)
Oct 16, 2014
 Source
Overall Rating:
4.0
LN
Ly N.
Sr. Engagement Consultant
Share
"Happy User"
What do you like best about Chatter?

I use chatter pretty frequently to help promote communication materials and surveys that I develop. I like the ability to share files and to follow specific users.

What do you dislike about Chatter?

Why can't I paste in an image into the message that I post. Thanks!

What problems is Chatter solving and how is that benefiting you?

I am trying to reach as many people in my company to use a website for sales. The unfortunate thing is that a lot of people haven't adopted this function. Not sure why. It would be a way more interesting experience if there were more people using it.

Enterprise (> 1000 emp.)
Oct 15, 2014
 Source
Overall Rating:
4.0
MR
Michael R.
Manager: Internal Social Media & Ideation
Share
"Chatter communities"
What do you like best about Chatter?

Knowledgable people functionality and endorsing others in order for the community to find SMEs is great.

What do you dislike about Chatter?

lack of email notifications on a group level.

What problems is Chatter solving and how is that benefiting you?

migrated old platform to new Chatter for employees

Small Business (50 or fewer emp.)
Oct 14, 2014
 Source
Overall Rating:
4.0
Loni M. avatar
Loni M.
Senior Sales Enablement Program Manager
Share
"Chatter is fully adopted"
What do you like best about Chatter?

Chatter is an easy to use and easy to adopt way to communicate. It has been fully adopted throughout our enterprise to communicate including sales through HR. It has vastly improved the way our enterprise communicates inter and intra departments.

What do you dislike about Chatter?

Its hard to report on for sales updates.

What problems is Chatter solving and how is that benefiting you?

Communication that is persistant ( unlike other chats)

Small Business (50 or fewer emp.)
Jan 16, 2014
 Source
Overall Rating:
4.0
JP
Jenny P.
Grants Manager
Share
"Helpful business tool in a familiar "social media" type package!"
What do you like best about Chatter?

Anyone, not just paying SF users can set up a chatter account and join a chatter group. The format is familiar to those involved in the social media realm.

What do you dislike about Chatter?

SF is quite deficient in the available Chatter reporting options.

What problems is Chatter solving and how is that benefiting you?

We've created different chatter groups for projects and teams of people in our organization. It helps us to communicate and share information all in one place. I'd like to explore the possibilities of the voting feature as I believe it would further help to streamline our work.

Small Business (50 or fewer emp.)
Nov 22, 2013
 Source
Overall Rating:
4.0
Michael S. avatar
Michael S.
Investment Operations Software Specialist
Share
"great tool for fostering collaboration and communication"
What do you like best about Chatter?

I like that you can search on both records and chatter with in the same application.

What do you dislike about Chatter?

It can sometimes be white noise if not used properly.

What problems is Chatter solving and how is that benefiting you?

opens up problems to a wider team for others to add input as needed.

Mid Market (51-1000 emp.)
Nov 21, 2013
 Source
Overall Rating:
4.0
EP
Eric P.
Sales Development Representative
Share
"Keeping communication open is a breeze."
What do you like best about Chatter?

I like how Chatter enables me to communicate with my out-of-state teams and stay up-to-date on recent business activities.

What do you dislike about Chatter?

I think the use of Chatter could be made easier and more available via quick buttons for activities that are regularly used.

What problems is Chatter solving and how is that benefiting you?

Communication is the biggest problem Chatter solves.

Enterprise (> 1000 emp.)
Oct 29, 2013
 Source
Overall Rating:
4.0
HP
Harshnil P.
Senior Manager
Share
"Collaboration that can be useful"
What do you like best about Chatter?

Chatter is a very easy thing to use, especially for anyone that's used Twitter and/or Facebook. Collaboration between groups and individuals becomes very easy. Extremely easy to share information and obtain answers by simply posting when necessary. The ability to post a file, picture, link, and even polls is a great way to get your message out. It's also very beneficial to be able to utilize chatter for specific records (i.e. accounts, opportunities, etc.). This way you can keep the conversation focused and easy to retrieve when needed.

What do you dislike about Chatter?

It's so integrated into the salesforce eco-system that it's not possible to simply "turn off" the feature if not needed. Security can be improved, as it's possible for someone to search for posts even if they should not have access to those specific data set.

What problems is Chatter solving and how is that benefiting you?

Getting sales and support teams to figure out problems and/or improve customer response was an issue. Using chatter has helped to get answers quicker. It's also been a great tool to provide updates to everyone in the group on what to do, where to go for info, etc. This has also helped in cases where we're looking for a specific SME/information and there's someone that's able to respond quickly, while everyone else within that group will get an "education" on that subject.

Enterprise (> 1000 emp.)
Apr 16, 2013
 Source
Overall Rating:
4.0
CC
Clancy C.
Senior Associate, Crm Marketing
Share
"Straightforward, easy to use, well-integrated"
What do you like best about Chatter?

You can communicate at the site of the work--have a conversation about an Account on that Account's page. It doesn't get simpler than that. Want to get updates? Follow the Account, and you get notified of changes via Chatter. If you are using Salesforce as your CRM, there's no good reason not to use Chatter for your social collaboration.

What do you dislike about Chatter?

I'd like to see better internal microsite creation, but that's probably just an artifact of the benefit we saw from using a different social collaboration tool, and the productivity users got from microsites.

What problems is Chatter solving and how is that benefiting you?

Not provided

Enterprise (> 1000 emp.)
Jan 18, 2013
 Source
Overall Rating:
4.0
David S. avatar
David S.
Senior Sales Representative Service Management
Share
"social site for sales collaboration"
What do you like best about Chatter?

Iv seen a couple of tools available like yammer, but this vastly expands on the capabilities there and provides a social site to discuss a given opportunity/client and collaborate. Perhaps consider this a web-meeting! Any one involved in the (sales) cycle can collaborate and its potentially a good move away from sending emails back and forth!

What do you dislike about Chatter?

ideal for large companies and large collaborations, but not suitable for small companies. Salesforce chatter can accommodate for smaller companies by making this. Report can not be pulled from the chatter when discussing figures, this needs to be implemented. The more people involved within a single chat session could mean you will miss important information!

What problems is Chatter solving and how is that benefiting you?

Not provided

Enterprise (> 1000 emp.)
Dec 19, 2012
 Source
Overall Rating:
4.0
MF
Michael F.
Business Systems Specialist
Share
"Chatter Time"
What do you like best about Chatter?

Easy way to communicate with users and keep track of important topics in the workplace. With the addition of private messages we may actually be able to eliminate email from some of our users.

What do you dislike about Chatter?

Visuals are a little lacking, but otherwise there's not much to dislike about it.

What problems is Chatter solving and how is that benefiting you?

Not provided

Enterprise (> 1000 emp.)
Dec 08, 2012
 Source
Overall Rating:
4.0
Kryz O. avatar
Kryz O.
Business Transformation
Share
"Collaboration tool which logs sales based conversations"
What do you like best about Chatter?

Chatter enables sales and sales support to collaborate on opportunities in real time. Conversations are logged against relevant accounts and stored for future audit. An easy way to move away from email for internal chat about opportunity.

What do you dislike about Chatter?

The filtering on the desktop integration is not a good as it could be. You have manually follow alot of things otherwise you are not kept in the loop.

What problems is Chatter solving and how is that benefiting you?

Not provided

Small Business (50 or fewer emp.)
Nov 19, 2012
 Source
Overall Rating:
4.0
RP
Ryan P.
Vice President Of Marketing And Business Development
Share
"Social for Sales"
What do you like best about Chatter?

Salesforce Chatter is another attempt by a company who's great at one thing (CRM), dipping their toes into the social networking world. Salesforce Chatter is a tool for online networking among your company's sales and marketing teams, but in the long run, it's most useful for large sales teams who can't communicate via email, meetings, AIM, and/or walking down the hall.

What do you dislike about Chatter?

Great for big companies. Not very useful for small companies and startups.

What problems is Chatter solving and how is that benefiting you?

Not provided

Mid Market (51-1000 emp.)
Sep 05, 2012
 Source
Overall Rating:
4.0
Peter B. avatar
Peter B.
Director, Enterprise Solution Architect
Share
"Facebook for Business"
What do you like best about Chatter?

Chatter gives your sales people the ability to collaborate about projects, accounts, etc and keep the information stored in a central location instead of 50 emails back and forth. Simple to use.

What do you dislike about Chatter?

Tough to gain adoption with sales as they are all used to using Outlook for everything.

What problems is Chatter solving and how is that benefiting you?

Not provided

Mid Market (51-1000 emp.)
Feb 07, 2024
 Source
Overall Rating:
3.5
Phil C. avatar
Phil C.
Enterprise Sales Manager
Share
"Great for keeping notes - not so good on finding them"
What do you like best about Chatter?

It's great to chatter colleagues on a specific account or Opp, it's alerts colleagues about the chatter and directs them straight to the correct page.

What do you dislike about Chatter?

Searching back through to find previous conversations is not the best experience. Some sort of search functionality or better ease of use is needed.

What problems is Chatter solving and how is that benefiting you?

Collaboration. It's easy to keep all colleague comments in one place related to the opportunity in question.

Enterprise (> 1000 emp.)
Jul 12, 2023
 Source
Overall Rating:
3.5
Priyanshu C. avatar
Priyanshu C.
Training Manager
Share
"A quick collaborating platform to communicate effectively & perform actioners during a project dev"
What do you like best about Chatter?

Ease Of Use Effective Communication through valuable informetrics sharing Real-Time sync Diagnose & Alerts Simple & Sophisticated UI Live progress measures & tracking

What do you dislike about Chatter?

Cost of Implementing Limited features in communication Limitation of salesforce sources only as data Uploading & Integration limitation Moreover, end as a social networking tool than an effective project enhancer

What problems is Chatter solving and how is that benefiting you?

We're looking for an effective salesforce communication & integration platform for our clients and internal teams where "Chatter" helped us great in automatically picking up the insights already present on Salesforce and propagating it effectively to the end users

Small Business (50 or fewer emp.)
May 10, 2023
 Source
Overall Rating:
3.5
Shravan K. avatar
Shravan K.
Inside Sales Representative
Share
"Good to better"
What do you like best about Chatter?

The main focus helps to find the solution which we are trying

What do you dislike about Chatter?

While using UI was hard to understand if it can be improved it can be so helpful.To correct this your technical team can do good so it is the least factor of improvement.

What problems is Chatter solving and how is that benefiting you?

No problems it was good and beneficial and it was useful to improve the communication and people working in salesforce required to improve their communication which is helpful