Bigin by Zoho CRM Reviews & Product Details

user friendly and easy to adopt, easy application

More options of customizations should be added.

solved the problem the tracking the customer follow-up by sales team. easy to identify and focus on customers

It's clean and simple to use. Instead of stuffing with a bunch of different features, they have only included ones that are super crucial and laid it out in a very intuitive way.

Nothing specifically. I believe the automations can be made more robust also more personalised. For example, being able to tweak it whichever way possible, that would be great.

The primary problem Bigin solved for me was the fact that most CRMs are designed for big and small teams alike, while smaller teams don't need as many features but want something that is intuitive and easy to use. This was the primary benefit we gained.

We love the ease of use with this software. Our team has been able to onboard easily without needing a lot of support. We look forward to working through the different tiers to add features.

The email toppers system makes it hard to have a role based email that multiple people are using. Each team member had to have their own email account, and we dont love the way incoming emails work for new contacts, but we have figured out how to work with their system to make it work for us.

We needed a very simple and affordable crm for tracking our sales communications and splitting pond leads. This was a good solution for our small company, and the pricing is good for us as well.

Simple and easy to use. Can modify to suit your business. Not expensive

Doesn't integrate to all apps, like Zoho Sign

Captures sales pipeline and current engagement status for all team members centrally

Web Forms very easy to make and integrate, and Pipeline workflow.

Price model. I think it is not enough affordable for African SMEs.

Easily track sales performances and keep an eye on what remains to be done.

Simple, reliable & powerful, we like it very much it adds great value to the company and managed our sales activity well

nothing much on the downside of the solution

it solve for us managing the sales pipeline and sales activities

The interface is clean, intuitive, and user-friendly, making it easy to navigate. It has a quick learning curve and you can have it up and running efficiently in no time. Zoho's attention to user experience here is commendable. A highlight of Bigin is its seamless integration with other Zoho apps and various third-party services. This integration means it can easily fit into an existing software ecosystem, providing centralized and effective control of various processes.

some challenges with email integration and no dedicated leady management page

Centralised approach, great integration options so as you grown your business its easy to add features and functions

One of the things I like most about Zoho Bigin is its focus on simplicity. The user interface is clean and easy to navigate, making it quick and straightforward to find the information I need. Another aspect that I appreciate is the ability to unify all aspects of the sales process in one place. From lead generation to opportunity tracking and contact management, the application provides a comprehensive and organized view of the entire sales cycle. This makes it easier for me to manage my customers' orders for my small business. Furthermore, the automation of repetitive tasks is a key advantage of Zoho Bigin. I can set up automatic reminders, email follow-ups, and notifications to ensure I don't miss any important opportunities. This functionality has saved me time and effort, allowing me to focus on more strategic and high-value activities for my business.

One of the main drawbacks is its lack of customization. Although the application is easy to use, it lacks flexibility in customizing fields and workflows. This can be a hindrance for companies that need to adapt the CRM to their specific processes. Additionally, the integration with other applications and services is also limited compared to other CRM options available in the market. This can be a disadvantage if your company relies on external tools to manage its business. The ability to integrate with other platforms in a more robust and comprehensive manner would be a welcomed improvement.

For my small business, the platform helps me store and organize all customer information, including contacts, opportunities, and orders. This helps prevent data scattering across different tools or systems, which in turn improves efficiency and accuracy in managing customer information.

For us as a new startup, Zoho Bigin is a great CRM service. It's easy to use with a nice-looking and clear interface. Even if you're not tech-savvy, you'll find it simple to manage your customer data here. Zoho Bigin's team did a great job making this tool and deserves a lot of credit. Highly recommend it!

Nothing, really! It's a very nice service and product. I compared this to other CRM services but the overview and easy to use GUI and interace made us stay with this solution.

We keep track of all our deals, customers, contacts and give is a very clear overview of everything. We also use the app for IOS and iPad and have no complaints.

The Zoho Bigin CRM application offers a robust set of tools for task and activity tracking, allowing me to stay organized and focused on my daily responsibilities. I can easily create and assign tasks to team members, set deadlines, and monitor progress. The system also provides reminders and notifications, ensuring that no important task or deadline is overlooked. This feature has greatly improved collaboration and accountability within my team.

Improve search functionality. We can not copy the phone number in the contact every time we have to edit the contact for copying the same and Can't integrate with the card scanner.

Efficient Contact Management: Managing contacts is at the core of any CRM application, and this software excels in this aspect.

Bigin by Zoho CRM is the best CRM software as far as I know because it offers many features such as pipeline management, multichannel communication & customer management and after having so many features it does not lag and work seamlessly.

There is nothing to dislike about Bigin by Zoho CRM as Bigin by Zoho CRM offers lots of good and useful features and a user-friendly user interface. There is no place to improve.

Bigin by Zoho CRM helps my team and organization in tracking customer pipeline and provides with a good level of funneling which helps me and my team in doing follow-ups with the customer and bringing business at the right time.

Bigin has a very intuitive user-face. It is easy to set up and will enable our company to manage our sales, order fulfilment and customer service all from one place. Workflow functionality enables us to automate routine tasks, helping us to work efficiently.

Would ideally like 50 email templates, 50 workflow rules, 3 conditions and 5 actions as standard, But at least there is the option of buying extra email templates and workflow rules.

Ease of navaigation, streamlining all processes in one place; sales, order fulfilment and service tickets. Communications with customers.

Los Pipeline, me cautivaron. Definitivamente es una gran opción para cuando estas iniciando, además ña atención por parte de soporte es continua y amable.

Lo único que me gustaria integrarán, es la fijación de objetivos por cada pipeline que se agrega, de esta forma podría ser medible los avances.

Control de proceso con cada linea de negocio

Na minha opinião é o CRM mais amigável para quem está começando no mundo do CRM. Ferramentas robustas, com um preço justo e funcionalidades intuitivas.

Eu creio que chegou a hora de todos os CRM's começarem a vir com omnichanel de app de mensagerias como Whatsapp, Instagram, Telegram e outros de fábrica. Isso serve para todos.

Resolver questão de processos de atendimento na minha empresa, dando a visão geral pra mim e dos atendentes de todo atendimento deles.

Ease of use and options for customizations are great. Learning curve is hardly a few hours and thats it you're ready to go. Also the cost is way low compared to other competitors out there.

As of now there is nothing i dont like. It gets the job done for me. The UI is great, i think everyone should give this a try once. It's worth it.

Managing leads has become super easy and super fast. Also the automations make life easier. You just need to follow a few steps and everything is streamlined now

Simplicity, Organization, Intuitive Great integration experience with office and email

Limitation of Pipelines Space 1 GB is not enough for the Pro plan

Organization of dispersed data in the Entity. It centralizes the information very well.

User INterface is easy to use and I really enjoy the customization features

Its a great solution for the price. If you are looking for more than check out the full CRM

It is making it easier to get a full view of the production in one area

Sales funnel and assigning leads to entities. Saving contact information and business information. Adding a new deal was easy as it guides you through the entire process

Nothing as such zoho bigin is a good tool

Sales engagement is the issue to keep track on the active leads

O preço! Ele é muito barato para o que entrega em relação aos concorrentes. Além de ser modular, fácil de aprender, ser completo e ter diversas integrações.

Acredito que falta algumas personalizações em cards. Mas nada de muito grave. apenas uma opinião pessoal. No geral a ferramenta é ótima para o que se propõe.

O Bigin me ajudou a organizar meu fluxo de vendas de forma profissional e tecnológica.

The design of the Dashboard made my mind to use it very often, After started using this I closed more deals with ZOHO CRM

It's a little tricky to understand initially. I have invested too much time using the app.

Mainly with Followup. Its very easy to schedule and follow. Because of this ZOHO Bigin, I have closed my deal.