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Bigin by Zoho CRM Logo
Bigin by Zoho CRM
Streamlined CRM for Small Teams
4.5
(286)
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Bigin by Zoho CRM Reviews & Product Details

Bigin by Zoho CRM Overview
What is Bigin by Zoho CRM?

Bigin is well known for being a pipeline-centric CRM built and priced specifically to fit the needs of small businesses. Instead of spreadsheets, it allows small businesses to get started with a CRM easily and swiftly. It’s easy to use, can easily be implemented with no learning curve, and is easy on small business budgets.

Company Zoho Corporation
Year founded 2000
Company size 10,001+ employees
Headquarters Chennai, Tamil Nadu
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Bigin by Zoho CRM Product Details
Capabilities
API
Segment
Small Business
Mid Market
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Bigin by Zoho CRM Features
API Access
Appointment Scheduling
Call Logging
Collaboration Tools
Contact Management
Customer Feedback Management
Customer Segmentation
Customer Support Ticketing
Customizable Dashboards
Data Import/Export
Document Management
Email Marketing
Lead Management
Live Chat
Marketing Automation
Mobile Access
Order Management
Product Catalog
Quotes/Proposals
Reporting & Analytics
Role-Based Access Control
Sales Forecasting
Sales Pipeline Management
Social Media Integration
Survey Management
Task Management
Territory Management
Third-party Integrations
User Permissions
Workflow Automation
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Bigin by Zoho CRM Screenshots
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Last updated: December 08, 2024
Bigin by Zoho CRM Logo
286 Bigin by Zoho CRM Reviews
4.5 out of 5
Small Business (50 or fewer emp.)
Jul 25, 2023
 Source
Overall Rating:
5.0
saravanakumar S. avatar
Saravanakumar S.
Key Account Manager International Sales
Share
"Bigin user friendly CRM for business"
What do you like best about Bigin by Zoho CRM?

user friendly and easy to adopt, easy application

What do you dislike about Bigin by Zoho CRM?

More options of customizations should be added.

What problems is Bigin by Zoho CRM solving and how is that benefiting you?

solved the problem the tracking the customer follow-up by sales team. easy to identify and focus on customers

Mid Market (51-1000 emp.)
Jul 10, 2023
 Source
Overall Rating:
5.0
Nidhin D. avatar
Nidhin D.
Strategy And Sales Lead
Share
"A sweet and simple CRM that gets the job done!"
What do you like best about Bigin by Zoho CRM?

It's clean and simple to use. Instead of stuffing with a bunch of different features, they have only included ones that are super crucial and laid it out in a very intuitive way.

What do you dislike about Bigin by Zoho CRM?

Nothing specifically. I believe the automations can be made more robust also more personalised. For example, being able to tweak it whichever way possible, that would be great.

What problems is Bigin by Zoho CRM solving and how is that benefiting you?

The primary problem Bigin solved for me was the fact that most CRMs are designed for big and small teams alike, while smaller teams don't need as many features but want something that is intuitive and easy to use. This was the primary benefit we gained.

Small Business (50 or fewer emp.)
Jun 27, 2023
 Source
Overall Rating:
5.0
Heather N. avatar
Heather N.
Co Founder And Ceo
Share
"Intuitive and Very User Friendly"
What do you like best about Bigin by Zoho CRM?

We love the ease of use with this software. Our team has been able to onboard easily without needing a lot of support. We look forward to working through the different tiers to add features.

What do you dislike about Bigin by Zoho CRM?

The email toppers system makes it hard to have a role based email that multiple people are using. Each team member had to have their own email account, and we dont love the way incoming emails work for new contacts, but we have figured out how to work with their system to make it work for us.

What problems is Bigin by Zoho CRM solving and how is that benefiting you?

We needed a very simple and affordable crm for tracking our sales communications and splitting pond leads. This was a good solution for our small company, and the pricing is good for us as well.

Small Business (50 or fewer emp.)
Jun 20, 2023
 Source
Overall Rating:
5.0
AF
Andrew F.
Founder
Share
"Affordable and easy to use CRM"
What do you like best about Bigin by Zoho CRM?

Simple and easy to use. Can modify to suit your business. Not expensive

What do you dislike about Bigin by Zoho CRM?

Doesn't integrate to all apps, like Zoho Sign

What problems is Bigin by Zoho CRM solving and how is that benefiting you?

Captures sales pipeline and current engagement status for all team members centrally

Small Business (50 or fewer emp.)
Jun 20, 2023
 Source
Overall Rating:
5.0
Bertin F. avatar
Bertin F.
Associate Business Developer
Share
"Very suitable for SME workflow. I like it"
What do you like best about Bigin by Zoho CRM?

Web Forms very easy to make and integrate, and Pipeline workflow.

What do you dislike about Bigin by Zoho CRM?

Price model. I think it is not enough affordable for African SMEs.

What problems is Bigin by Zoho CRM solving and how is that benefiting you?

Easily track sales performances and keep an eye on what remains to be done.

Mid Market (51-1000 emp.)
Jun 20, 2023
 Source
Overall Rating:
5.0
BA
Badr A.
Founder
Share
"Great CRM solution"
What do you like best about Bigin by Zoho CRM?

Simple, reliable & powerful, we like it very much it adds great value to the company and managed our sales activity well

What do you dislike about Bigin by Zoho CRM?

nothing much on the downside of the solution

What problems is Bigin by Zoho CRM solving and how is that benefiting you?

it solve for us managing the sales pipeline and sales activities

Small Business (50 or fewer emp.)
Jun 18, 2023
 Source
Overall Rating:
5.0
FG
Fil G.
Founder
Share
"Bigin CRM by Zoho- A review"
What do you like best about Bigin by Zoho CRM?

The interface is clean, intuitive, and user-friendly, making it easy to navigate. It has a quick learning curve and you can have it up and running efficiently in no time. Zoho's attention to user experience here is commendable. A highlight of Bigin is its seamless integration with other Zoho apps and various third-party services. This integration means it can easily fit into an existing software ecosystem, providing centralized and effective control of various processes.

What do you dislike about Bigin by Zoho CRM?

some challenges with email integration and no dedicated leady management page

What problems is Bigin by Zoho CRM solving and how is that benefiting you?

Centralised approach, great integration options so as you grown your business its easy to add features and functions

Small Business (50 or fewer emp.)
Jun 13, 2023
 Source
Overall Rating:
5.0
Sarah Itzel Q. avatar
Sarah Itzel Q.
Cofundador
Share
"Simplify Your Workflow"
What do you like best about Bigin by Zoho CRM?

One of the things I like most about Zoho Bigin is its focus on simplicity. The user interface is clean and easy to navigate, making it quick and straightforward to find the information I need. Another aspect that I appreciate is the ability to unify all aspects of the sales process in one place. From lead generation to opportunity tracking and contact management, the application provides a comprehensive and organized view of the entire sales cycle. This makes it easier for me to manage my customers' orders for my small business. Furthermore, the automation of repetitive tasks is a key advantage of Zoho Bigin. I can set up automatic reminders, email follow-ups, and notifications to ensure I don't miss any important opportunities. This functionality has saved me time and effort, allowing me to focus on more strategic and high-value activities for my business.

What do you dislike about Bigin by Zoho CRM?

One of the main drawbacks is its lack of customization. Although the application is easy to use, it lacks flexibility in customizing fields and workflows. This can be a hindrance for companies that need to adapt the CRM to their specific processes. Additionally, the integration with other applications and services is also limited compared to other CRM options available in the market. This can be a disadvantage if your company relies on external tools to manage its business. The ability to integrate with other platforms in a more robust and comprehensive manner would be a welcomed improvement.

What problems is Bigin by Zoho CRM solving and how is that benefiting you?

For my small business, the platform helps me store and organize all customer information, including contacts, opportunities, and orders. This helps prevent data scattering across different tools or systems, which in turn improves efficiency and accuracy in managing customer information.

Small Business (50 or fewer emp.)
May 23, 2023
 Source
Overall Rating:
5.0
MK
Mathias K.
Founder
Share
"I recommend this to all smaller companies and startups!"
What do you like best about Bigin by Zoho CRM?

For us as a new startup, Zoho Bigin is a great CRM service. It's easy to use with a nice-looking and clear interface. Even if you're not tech-savvy, you'll find it simple to manage your customer data here. Zoho Bigin's team did a great job making this tool and deserves a lot of credit. Highly recommend it!

What do you dislike about Bigin by Zoho CRM?

Nothing, really! It's a very nice service and product. I compared this to other CRM services but the overview and easy to use GUI and interace made us stay with this solution.

What problems is Bigin by Zoho CRM solving and how is that benefiting you?

We keep track of all our deals, customers, contacts and give is a very clear overview of everything. We also use the app for IOS and iPad and have no complaints.

Mid Market (51-1000 emp.)
May 18, 2023
 Source
Overall Rating:
5.0
HK
Humera K.
Founder
Share
"Very impressed with the Bigin app."
What do you like best about Bigin by Zoho CRM?

The Zoho Bigin CRM application offers a robust set of tools for task and activity tracking, allowing me to stay organized and focused on my daily responsibilities. I can easily create and assign tasks to team members, set deadlines, and monitor progress. The system also provides reminders and notifications, ensuring that no important task or deadline is overlooked. This feature has greatly improved collaboration and accountability within my team.

What do you dislike about Bigin by Zoho CRM?

Improve search functionality. We can not copy the phone number in the contact every time we have to edit the contact for copying the same and Can't integrate with the card scanner.

What problems is Bigin by Zoho CRM solving and how is that benefiting you?

Efficient Contact Management: Managing contacts is at the core of any CRM application, and this software excels in this aspect.

Enterprise (> 1000 emp.)
May 06, 2023
 Source
Overall Rating:
5.0
YK
Yash K.
Program Manager
Share
"Best CRM software for a business need"
What do you like best about Bigin by Zoho CRM?

Bigin by Zoho CRM is the best CRM software as far as I know because it offers many features such as pipeline management, multichannel communication & customer management and after having so many features it does not lag and work seamlessly.

What do you dislike about Bigin by Zoho CRM?

There is nothing to dislike about Bigin by Zoho CRM as Bigin by Zoho CRM offers lots of good and useful features and a user-friendly user interface. There is no place to improve.

What problems is Bigin by Zoho CRM solving and how is that benefiting you?

Bigin by Zoho CRM helps my team and organization in tracking customer pipeline and provides with a good level of funneling which helps me and my team in doing follow-ups with the customer and bringing business at the right time.

Small Business (50 or fewer emp.)
Apr 20, 2023
 Source
Overall Rating:
5.0
JW
Jenna W.
Founder
Share
"Very easy and intuitive while being very competent and sophisticated."
What do you like best about Bigin by Zoho CRM?

Bigin has a very intuitive user-face. It is easy to set up and will enable our company to manage our sales, order fulfilment and customer service all from one place. Workflow functionality enables us to automate routine tasks, helping us to work efficiently.

What do you dislike about Bigin by Zoho CRM?

Would ideally like 50 email templates, 50 workflow rules, 3 conditions and 5 actions as standard, But at least there is the option of buying extra email templates and workflow rules.

What problems is Bigin by Zoho CRM solving and how is that benefiting you?

Ease of navaigation, streamlining all processes in one place; sales, order fulfilment and service tickets. Communications with customers.

Small Business (50 or fewer emp.)
Apr 11, 2023
 Source
Overall Rating:
5.0
FM
Fanny M.
Founder
Share
"Me encantó Bigin"
What do you like best about Bigin by Zoho CRM?

Los Pipeline, me cautivaron. Definitivamente es una gran opción para cuando estas iniciando, además ña atención por parte de soporte es continua y amable.

What do you dislike about Bigin by Zoho CRM?

Lo único que me gustaria integrarán, es la fijación de objetivos por cada pipeline que se agrega, de esta forma podría ser medible los avances.

What problems is Bigin by Zoho CRM solving and how is that benefiting you?

Control de proceso con cada linea de negocio

Small Business (50 or fewer emp.)
Apr 04, 2023
 Source
Overall Rating:
5.0
FP
Filipe P.
Founder
Share
"BIGIN CRM - ÓTIMA ESCOLHA"
What do you like best about Bigin by Zoho CRM?

Na minha opinião é o CRM mais amigável para quem está começando no mundo do CRM. Ferramentas robustas, com um preço justo e funcionalidades intuitivas.

What do you dislike about Bigin by Zoho CRM?

Eu creio que chegou a hora de todos os CRM's começarem a vir com omnichanel de app de mensagerias como Whatsapp, Instagram, Telegram e outros de fábrica. Isso serve para todos.

What problems is Bigin by Zoho CRM solving and how is that benefiting you?

Resolver questão de processos de atendimento na minha empresa, dando a visão geral pra mim e dos atendentes de todo atendimento deles.

Small Business (50 or fewer emp.)
Mar 30, 2023
 Source
Overall Rating:
5.0
AS
Ashish S.
Ceo
Share
"Great CRM to start with. Cost effective and easy to use. Love it."
What do you like best about Bigin by Zoho CRM?

Ease of use and options for customizations are great. Learning curve is hardly a few hours and thats it you're ready to go. Also the cost is way low compared to other competitors out there.

What do you dislike about Bigin by Zoho CRM?

As of now there is nothing i dont like. It gets the job done for me. The UI is great, i think everyone should give this a try once. It's worth it.

What problems is Bigin by Zoho CRM solving and how is that benefiting you?

Managing leads has become super easy and super fast. Also the automations make life easier. You just need to follow a few steps and everything is streamlined now

Small Business (50 or fewer emp.)
Mar 18, 2023
 Source
Overall Rating:
5.0
PM
Pedro M.
Founder
Share
"Excellence product in the CRM organization 5*"
What do you like best about Bigin by Zoho CRM?

Simplicity, Organization, Intuitive Great integration experience with office and email

What do you dislike about Bigin by Zoho CRM?

Limitation of Pipelines Space 1 GB is not enough for the Pro plan

What problems is Bigin by Zoho CRM solving and how is that benefiting you?

Organization of dispersed data in the Entity. It centralizes the information very well.

Small Business (50 or fewer emp.)
Mar 17, 2023
 Source
Overall Rating:
5.0
JK
Jeramie K.
Owner
Share
"Fantastic Support"
What do you like best about Bigin by Zoho CRM?

User INterface is easy to use and I really enjoy the customization features

What do you dislike about Bigin by Zoho CRM?

Its a great solution for the price. If you are looking for more than check out the full CRM

What problems is Bigin by Zoho CRM solving and how is that benefiting you?

It is making it easier to get a full view of the production in one area

Mid Market (51-1000 emp.)
Mar 11, 2023
 Source
Overall Rating:
5.0
Siddharth L. avatar
Siddharth L.
Sales And Marketing Manager
Share
"The interface is very productive"
What do you like best about Bigin by Zoho CRM?

Sales funnel and assigning leads to entities. Saving contact information and business information. Adding a new deal was easy as it guides you through the entire process

What do you dislike about Bigin by Zoho CRM?

Nothing as such zoho bigin is a good tool

What problems is Bigin by Zoho CRM solving and how is that benefiting you?

Sales engagement is the issue to keep track on the active leads

Small Business (50 or fewer emp.)
Mar 03, 2023
 Source
Overall Rating:
5.0
Victor R. avatar
Victor R.
Cofundador
Share
"Um ótimo custo benefício para CRM"
What do you like best about Bigin by Zoho CRM?

O preço! Ele é muito barato para o que entrega em relação aos concorrentes. Além de ser modular, fácil de aprender, ser completo e ter diversas integrações.

What do you dislike about Bigin by Zoho CRM?

Acredito que falta algumas personalizações em cards. Mas nada de muito grave. apenas uma opinião pessoal. No geral a ferramenta é ótima para o que se propõe.

What problems is Bigin by Zoho CRM solving and how is that benefiting you?

O Bigin me ajudou a organizar meu fluxo de vendas de forma profissional e tecnológica.

Small Business (50 or fewer emp.)
Feb 27, 2023
 Source
Overall Rating:
5.0
ML
Meeran L.
Founder
Share
"Best Solution for CRM"
What do you like best about Bigin by Zoho CRM?

The design of the Dashboard made my mind to use it very often, After started using this I closed more deals with ZOHO CRM

What do you dislike about Bigin by Zoho CRM?

It's a little tricky to understand initially. I have invested too much time using the app.

What problems is Bigin by Zoho CRM solving and how is that benefiting you?

Mainly with Followup. Its very easy to schedule and follow. Because of this ZOHO Bigin, I have closed my deal.

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