Avochato background blur
Avochato Logo
Avochato
Streamlined Business Texting
4.4
(198)
Why Findstack is free?
Findstack is free for users because vendors pay us when they receive web traffic and sales opportunities. Findstack directories list all vendors — not just those that pay us so that you can make the best-informed purchase decision possible.
Findstack offers objective and comprehensive comparisons to help you find the best software. We may earn a referral fee when you visit a vendor through our links. Learn more

Avochato Reviews & Product Details

Avochato Overview
What is Avochato?

Avochato is a live chat and messaging software for companies of all sizes. It offers customer review management, response management, review monitoring, and reporting functionalities within a single platform. It is versatile enough to cater to various industries, including insurance, home care, real estate, auto dealerships, logistics, delivery services, and e-commerce.

Company Avochato, Inc.
Year founded 2015
Company size 11-50 employees
Headquarters San Francisco, California, United States
Social Media
Avochato Categories on Findstack
Ask Questions about Avochato
What Avochato is best for?
How does Avochato compare to ChatBot?
What are the pros and cons of Avochato?
Avochato Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Avochato Features
Agent Collaboration
Agent Performance Analytics
Audio and Video Chat
Automated Responses
CRM Integration
Canned Responses
Chat Encryption
Chat History
Chat Routing
Chat Tags
Chat Transcripts
Chat Transfer
Chatbot Integration
Co-Browsing
Custom Branding
Customizable Chat Widgets
Email Integration
Feedback Collection
File Sharing
Mobile Compatibility
Multi-language Support
Offline Messaging
Proactive Chat Invitations
Queue Management
Real-Time Chat
Social Media Integration
Typing Indicators
Visitor Analytics
Visitor Information Dashboard
Visitor Tracking
Avochato Media
Avochato 0
Avochato 1
Avochato 2
Avochato 3
Avochato 4
Avochato Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: October 03, 2024
Avochato Logo
198 Avochato Reviews
4.4 out of 5
Mid Market (51-1000 emp.)
Apr 17, 2018
 Source
Overall Rating:
5.0
KW
Katie W.
Recruiter And Staffing Coordinator
Share
"Staffing Coordinator"
What do you like best about Avochato?

There is no toggle on messages and there are options for endless tags.

What do you dislike about Avochato?

I wish it would give the option to sort the received messages better. I have expressed this already.

What problems is Avochato solving and how is that benefiting you?

We are able to mass text our temps that pick up shifts with us instantly and we love that the phone number attached to ours forwards to our 800#.

Small Business (50 or fewer emp.)
Apr 17, 2018
 Source
Overall Rating:
5.0
KH
Kaylah H.
Lead Sda
Share
"Avochato is the best system in my company!"
What do you like best about Avochato?

I love how it allows me to break down by different states and communicate with multiple customer at once. It saves and filters all of my conversations. I can tag text threads and search it by that tag so they are all organized and stays together. If I do have any technical difficulties all I have to do is send a email to headquarters and they response/fix the problem swiftly.

What do you dislike about Avochato?

I wouldn't say I dislike anything. However I do wish when making phone calls through the system, it could record the phone call. I like to listen to my conversation so I can go back and critique my work and for references. We also do quality assurance and call calibrations.

What problems is Avochato solving and how is that benefiting you?

A lot of customers aren't available during the day to answer the phone. With Avochato system we are allow to reach more potential customers. Also helps with accuracy for our qualification process.

Small Business (50 or fewer emp.)
Apr 17, 2018
 Source
Overall Rating:
5.0
TE
Tim E.
Co Founder
Share
"Bravo to the Avochato team for creating an awesome platform!"
What do you like best about Avochato?

I like the easy to use interface, which makes the process very simple to get started. I also like that the team is very responsive and listen's to their customers feedback.

What do you dislike about Avochato?

When we first signed up with Avochato, the out of office auto-reply feature was limited. I sent the team an email and asked if they would consider making the out of office scheduling more dynamic. The Avochato team added the feature within a few months, which was fantastic.

What problems is Avochato solving and how is that benefiting you?

We use Avochato to better communicate with our customers regarding their travel quotes, which substantially speeds up the travel booking process.

Mid Market (51-1000 emp.)
Apr 17, 2018
 Source
Overall Rating:
5.0
AR
Alex R.
Founder
Share
"This product is a problem solver. "
What do you like best about Avochato?

Customer service is great. Found the user interface to be easy to navigate. I like being able to quickly add tags to users. I use this product to communicate with association members. Communication is much faster than traditional email.

What do you dislike about Avochato?

So far there isn't much I would change.

What problems is Avochato solving and how is that benefiting you?

Email communication was slow, we've sped up dissemination of information.

Mid Market (51-1000 emp.)
Apr 17, 2018
 Source
Overall Rating:
5.0
TD
Taylor D.
Founder
Share
"Twiddy"
What do you like best about Avochato?

How easy it is to get in touch with our guests

What do you dislike about Avochato?

There is nothing I dislike about this product

What problems is Avochato solving and how is that benefiting you?

We are solving issues by letting guests know in advance of issues and also in-house guests getting their problems completed faster. This benefits us by the guests experience is better because of response time.

Mid Market (51-1000 emp.)
Apr 17, 2018
 Source
Overall Rating:
5.0
CW
Cindy W.
Founder
Share
"Quick easy contact"
What do you like best about Avochato?

I can send messages quickly to several people at one time.

What do you dislike about Avochato?

I would like to be able to see when the recipient has read the message

What problems is Avochato solving and how is that benefiting you?

Contact with many techs without having to give out individual phone numbers

Small Business (50 or fewer emp.)
Apr 17, 2018
 Source
Overall Rating:
5.0
TS
Todd S.
Founder
Share
"Excellent ROI"
What do you like best about Avochato?

The platform is intuitive and easy to use

What do you dislike about Avochato?

I'll let you know when I find something!

What problems is Avochato solving and how is that benefiting you?

We are a clinical research site. We schedule a ton of appointments with patients. Keeping exam rooms occupied is a key component for success. Since we started using Avochato to augment appointment confirmation, we have realized a significant decrease in no shows and cancellations which translates directly to our bottom line!

Mid Market (51-1000 emp.)
Apr 17, 2018
 Source
Overall Rating:
5.0
RB
Richard B.
Founder
Share
"Avochato is awesome and helps us connect and assist our users effortlessly"
What do you like best about Avochato?

Easy and straightforward to use. Automated responses tend to work well.

What do you dislike about Avochato?

A few bugs like continually having to filter which responses I want to see after I've responded to a couple. I think this has been fixed recently

What problems is Avochato solving and how is that benefiting you?

We are providing a channel to communicate with our users and answer FAQ in a timely manner to help resolve real-time issues.

Small Business (50 or fewer emp.)
Apr 17, 2018
 Source
Overall Rating:
5.0
KM
Krystina M.
Founder
Share
"Avochato"
What do you like best about Avochato?

This program is a very convenient way to contact our guest

What do you dislike about Avochato?

Does not save draft messages. When I type a text and click anywhere else it loses everything I wrote

What problems is Avochato solving and how is that benefiting you?

Easiest way to get get a quick response from our guests

Enterprise (> 1000 emp.)
Apr 17, 2018
 Source
Overall Rating:
5.0
AO
Amanda O.
Customer Success Manager, Public Sector
Share
"GREAT RESOURCE"
What do you like best about Avochato?

Love how easy it is to use and gives u great customer engagement. Really happy with the turn out and the participation with it. Easy to use

What do you dislike about Avochato?

I wish it feeded into our CRM and our ATS platforms

What problems is Avochato solving and how is that benefiting you?

A lot! We can easily engage our candidates.

Mid Market (51-1000 emp.)
Apr 17, 2018
 Source
Overall Rating:
5.0
JM
Jim M.
Loan Officer
Share
"Very simple to use"
What do you like best about Avochato?

The simplistically of the interface and being able to communicate with our clients and team.

What do you dislike about Avochato?

Wish I could schedule messages for our clients.

What problems is Avochato solving and how is that benefiting you?

Our clients text more than they pick up the phone. We have to adapt with the our clients.

Small Business (50 or fewer emp.)
Apr 17, 2018
 Source
Overall Rating:
5.0
MS
Matt S.
Founder
Share
"Avochato is a great texting app for being able to set up scheduled text."
What do you like best about Avochato?

Being able to set up so many contacts for broadcast really helps out for appointments.

What do you dislike about Avochato?

Not being able to search the broadcast by telephone number, and also not being able to name templates

What problems is Avochato solving and how is that benefiting you?

Scheduled text for reminders of appointments.

Mid Market (51-1000 emp.)
Apr 17, 2018
 Source
Overall Rating:
5.0
Nathan R. avatar
Nathan R.
Director, Helpdesk And Client Services Information Technology
Share
"Great solution for our medical school"
What do you like best about Avochato?

Our team is using this to have quick and efficient communication with our students about technical and facilities related issues on campus. The best part of this tool is that we are able to resolve their issues faster than ever and have better visibility of IT and Facilities problems around our campus.

What do you dislike about Avochato?

The convobots are not as intuitive as I would like, and they only work one time per new contact. There should be a reset time on those auto-responders so that they continue to reply on subsequent contacts.

What problems is Avochato solving and how is that benefiting you?

We have gained visibility of problems our over 2000 students have around campus and have been able to respond to those problems on a much faster level. This has resulted in students being more satisfied with the services provided by IT and the physical space provided by Facilities.

Mid Market (51-1000 emp.)
Apr 17, 2018
 Source
Overall Rating:
5.0
AB
Ashley B.
Founder
Share
"I love this,eI use it for work, it's amazing! "
What do you like best about Avochato?

How easy it is to message someone. You don't have to call!

What do you dislike about Avochato?

Nothing , I love itz it's so easy to use.

What problems is Avochato solving and how is that benefiting you?

I work with F2Onsite and it helps a lot when I can't call out to that specific number.

Mid Market (51-1000 emp.)
Apr 17, 2018
 Source
Overall Rating:
5.0
EM
Erin M.
Founder
Share
"Excellent way for remote management of staff"
What do you like best about Avochato?

That it allows me and my management team to communicate with our technicians in the field from one platform, so everyone is on the same page and real time.

What do you dislike about Avochato?

No current dislikes of this product. So far everything has worked well and no complaints

What problems is Avochato solving and how is that benefiting you?

Communication, in real time.

Small Business (50 or fewer emp.)
Apr 17, 2018
 Source
Overall Rating:
5.0
IA
Ian A.
Founder
Share
"Great customer support for campaign"
What do you like best about Avochato?

Our team needed a quick turnaround of services for last minute get out the vote efforts for a client. Avochato was able to get us up and running same day and answered our questions within minutes of texting.

What do you dislike about Avochato?

We haven't had an experience with Avochato's team where we have come away un-satisfied.

What problems is Avochato solving and how is that benefiting you?

We are solving our political client's GOTV efforts at a reduced cost and with better effect.

Small Business (50 or fewer emp.)
Apr 17, 2018
 Source
Overall Rating:
5.0
BT
Boris T.
It System Administrator Ii
Share
"Staying connected digitally is a breeze"
What do you like best about Avochato?

Having the ability to stay connected multiple ways with stakeholders, with tool and support to grow our network.

What do you dislike about Avochato?

That there are not more references to help with decision to purchase the services, but that's because the company is still small.

What problems is Avochato solving and how is that benefiting you?

The ability for us to stay connected and network under one platform.

Small Business (50 or fewer emp.)
Apr 17, 2018
 Source
Overall Rating:
5.0
AM
Abby M.
Founder
Share
"Avochato: Customer Service for Your Customer Service"
What do you like best about Avochato?

The best part of Avochato is their flexibility in providing top-notch customer service tools for non-conventional usage. We've utilized Avochato's services to provide an anonymous tip hotline to festival attendees and we're expanding a taxi service for festival use.

What do you dislike about Avochato?

There's not much to dislike here. The minds behind Avochato are innovative, focused, and professional.

What problems is Avochato solving and how is that benefiting you?

We are trying to provide real-time feedback to thousands of attendees in real-time, focusing on safety but also providing real-time answers to common questions. We service up to 25k people at one time and the tools that Avochato provides allow one or two people to appropriately manage all needs.

Small Business (50 or fewer emp.)
Mar 29, 2018
 Source
Overall Rating:
5.0
JM
Josiah M.
Technical Director
Share
"Love this app and it's capabilities!"
What do you like best about Avochato?

I use the slack integration and it is incredible. We have a text-support line for clients and having it built into Slack makes life so much simpler.

What do you dislike about Avochato?

I have no qualms so far. It's been a smooth setup and operation is a breeze.

What problems is Avochato solving and how is that benefiting you?

Although Avachato has an app, they also integrate well with Slack so I don't need to have yet another app on my laptop and phone to communicate the way I need/want to.

Mid Market (51-1000 emp.)
Apr 20, 2022
 Source
Overall Rating:
4.5
AK
Avleen K.
Marketing Consultant
Share
"Fantastic Text Marketing Tool"
What do you like best about Avochato?

We can use it to gather basic info from our customers saving us both time. This is one of the only platforms in which you can have a private inbox so users cannot see other people's messages. It enables companies & brands to effectively communicate with their audiences via one medium.

What do you dislike about Avochato?

I didn't like getting emailed everytime there was a mass text was sent out and someone replied. Sometimes it's hard to find old conversations while using the mobile version of the app, but that might be user error.

What problems is Avochato solving and how is that benefiting you?

I use it to follow up on previous communications with candidates. It allows me to quickly text a number of people. Improved our sales process and customer service processes.