Avochato Reviews & Product Details

There is no toggle on messages and there are options for endless tags.

I wish it would give the option to sort the received messages better. I have expressed this already.

We are able to mass text our temps that pick up shifts with us instantly and we love that the phone number attached to ours forwards to our 800#.

I love how it allows me to break down by different states and communicate with multiple customer at once. It saves and filters all of my conversations. I can tag text threads and search it by that tag so they are all organized and stays together. If I do have any technical difficulties all I have to do is send a email to headquarters and they response/fix the problem swiftly.

I wouldn't say I dislike anything. However I do wish when making phone calls through the system, it could record the phone call. I like to listen to my conversation so I can go back and critique my work and for references. We also do quality assurance and call calibrations.

A lot of customers aren't available during the day to answer the phone. With Avochato system we are allow to reach more potential customers. Also helps with accuracy for our qualification process.

I like the easy to use interface, which makes the process very simple to get started. I also like that the team is very responsive and listen's to their customers feedback.

When we first signed up with Avochato, the out of office auto-reply feature was limited. I sent the team an email and asked if they would consider making the out of office scheduling more dynamic. The Avochato team added the feature within a few months, which was fantastic.

We use Avochato to better communicate with our customers regarding their travel quotes, which substantially speeds up the travel booking process.

Customer service is great. Found the user interface to be easy to navigate. I like being able to quickly add tags to users. I use this product to communicate with association members. Communication is much faster than traditional email.

So far there isn't much I would change.

Email communication was slow, we've sped up dissemination of information.

How easy it is to get in touch with our guests

There is nothing I dislike about this product

We are solving issues by letting guests know in advance of issues and also in-house guests getting their problems completed faster. This benefits us by the guests experience is better because of response time.

I can send messages quickly to several people at one time.

I would like to be able to see when the recipient has read the message

Contact with many techs without having to give out individual phone numbers

The platform is intuitive and easy to use

I'll let you know when I find something!

We are a clinical research site. We schedule a ton of appointments with patients. Keeping exam rooms occupied is a key component for success. Since we started using Avochato to augment appointment confirmation, we have realized a significant decrease in no shows and cancellations which translates directly to our bottom line!

Easy and straightforward to use. Automated responses tend to work well.

A few bugs like continually having to filter which responses I want to see after I've responded to a couple. I think this has been fixed recently

We are providing a channel to communicate with our users and answer FAQ in a timely manner to help resolve real-time issues.

This program is a very convenient way to contact our guest

Does not save draft messages. When I type a text and click anywhere else it loses everything I wrote

Easiest way to get get a quick response from our guests

Love how easy it is to use and gives u great customer engagement. Really happy with the turn out and the participation with it. Easy to use

I wish it feeded into our CRM and our ATS platforms

A lot! We can easily engage our candidates.

The simplistically of the interface and being able to communicate with our clients and team.

Wish I could schedule messages for our clients.

Our clients text more than they pick up the phone. We have to adapt with the our clients.

Being able to set up so many contacts for broadcast really helps out for appointments.

Not being able to search the broadcast by telephone number, and also not being able to name templates

Scheduled text for reminders of appointments.

Our team is using this to have quick and efficient communication with our students about technical and facilities related issues on campus. The best part of this tool is that we are able to resolve their issues faster than ever and have better visibility of IT and Facilities problems around our campus.

The convobots are not as intuitive as I would like, and they only work one time per new contact. There should be a reset time on those auto-responders so that they continue to reply on subsequent contacts.

We have gained visibility of problems our over 2000 students have around campus and have been able to respond to those problems on a much faster level. This has resulted in students being more satisfied with the services provided by IT and the physical space provided by Facilities.

How easy it is to message someone. You don't have to call!

Nothing , I love itz it's so easy to use.

I work with F2Onsite and it helps a lot when I can't call out to that specific number.

That it allows me and my management team to communicate with our technicians in the field from one platform, so everyone is on the same page and real time.

No current dislikes of this product. So far everything has worked well and no complaints

Communication, in real time.

Our team needed a quick turnaround of services for last minute get out the vote efforts for a client. Avochato was able to get us up and running same day and answered our questions within minutes of texting.

We haven't had an experience with Avochato's team where we have come away un-satisfied.

We are solving our political client's GOTV efforts at a reduced cost and with better effect.

Having the ability to stay connected multiple ways with stakeholders, with tool and support to grow our network.

That there are not more references to help with decision to purchase the services, but that's because the company is still small.

The ability for us to stay connected and network under one platform.

The best part of Avochato is their flexibility in providing top-notch customer service tools for non-conventional usage. We've utilized Avochato's services to provide an anonymous tip hotline to festival attendees and we're expanding a taxi service for festival use.

There's not much to dislike here. The minds behind Avochato are innovative, focused, and professional.

We are trying to provide real-time feedback to thousands of attendees in real-time, focusing on safety but also providing real-time answers to common questions. We service up to 25k people at one time and the tools that Avochato provides allow one or two people to appropriately manage all needs.

I use the slack integration and it is incredible. We have a text-support line for clients and having it built into Slack makes life so much simpler.

I have no qualms so far. It's been a smooth setup and operation is a breeze.

Although Avachato has an app, they also integrate well with Slack so I don't need to have yet another app on my laptop and phone to communicate the way I need/want to.

We can use it to gather basic info from our customers saving us both time. This is one of the only platforms in which you can have a private inbox so users cannot see other people's messages. It enables companies & brands to effectively communicate with their audiences via one medium.

I didn't like getting emailed everytime there was a mass text was sent out and someone replied. Sometimes it's hard to find old conversations while using the mobile version of the app, but that might be user error.

I use it to follow up on previous communications with candidates. It allows me to quickly text a number of people. Improved our sales process and customer service processes.