Tidio Reviews & Product Details

I like the thing that I can greet my customers using the bot and welcome them with a discount or such offers.

Tidio constantly logs me out when I try to access from my site dashboard.

I don't miss out on potential customers. I like the fact that I can catch up with my customers later.

I like that I get a notification anytime someone visits my site.

I hadn't realized that some of the features I had to pay for. The prices are kind of high to get the full features back.

I'm able to chat with my customers for free

I used the help pages to get set up and it was clear. I was able to successfully get my chatbot integrated. I also asked a question through their help chatbot and an operator responded immediately and was very helpful.

I wish it was more clear upfront that you can either enter code into your WordPress or just download the widget and make an account then. The latter was much easier and once I opted for the widget, my chatbot creation was seamless.

An easy chatbot for my company site. The chatbot creation and editing is simple.

The app experience and customer support.

Customers don't respond to user prompts.

Tidio allows us to engage with customers as they go through the web app experience. It also lets us see when users are on relevant business pages.

i likethe support, always have the answer to the quiestions we have.

i like everything, its a good plattaform, maybe can improve in the lenguage.. can be able in official spanish..

My traffic, i can organize all the contacts i recive... so its a good benefit

Easy of installation, documentation and features.

Price for white labelling is a little high.

They were engaging online customers as soon as they arrive on site. It works, and well.

The app allows our prospects to ask questions without filling out a soulless contact form

The version we are on is quite limited in features and the step up is out of our price range right now

People are often hesitant to complete a traditional Web contact form but much more open to using the Tidio widget on our website

visitor notification and customer support

The shape of the widget should be improved.

customer relations and faster response to queries

It has the auto function that pops up if your website visitor does not click the chat box. The fact that it pops up at the bottom left of the page in real time letting visitors know someone else just purchased is an amazing encouragement for visitors to buy. They now know that they are not the "only one."

It does not always work well with Wix.com websites. They do not have integration with them. Unfortunetly we had to switch to Tawk.to

I used to use the quick links to the FAQ section that helps answer the most commonly asked question by visitors.

The Freemium model has allowed me to test all the basics of live chat services without commitment-now looking at paid for model to utilise upgrades

I lost about 8 valuable customer leads since messaging went straight to my junk mail and the size of the app had a significant negative impact on my site speed

A very handy tool for CMS! On the go! Love the handy auto response lines pre- types to allow speedy response to customers

Getting in contact with website visitors who may need some help

After the registration trail, you will lose a lot of key futures. Keep using these futures requires a specific plan which is very expensive for small businesses.

Web visitors who would leave your website immediately when they couldn't find what they were looking for will reach out more efficiently to get some help. This way you'll stimulate your client base.

Helps with customer assistance when there aren't any people physically in the office to answer questions/inquiries.

Customers expect an immediate response outside of business hours due to how the chat on Tidio is set up, which is just not possible.

Assisting customers on a different platform.

Easy to use and customizable for your business needs.

Some confusion when it comes to which bot will fire.

Tidio is benefiting our customer service helping to answer questions faster and limit emails.

It's very easy to use. The entire setup process was very easy.

I don't like the number of things I have to pay for. I could easily go to another live chat company and get your paid features for free. I just stay with yours because the chat widget looks nicer.

I hate using email to support clients. Live chat is 1000x easier to help people with.

I like how Tidio automate messages to customers

I don't like how you only get 100 monthly automated messages.

Customers now instantly receive a discount which leads to more sales

Tidio is a great plugin for interacting with your customers when they are on your site. I use the Tidio plugin on my WordPress website to live chat with customers.

I probably dislike the restrictions of the free plan, as you have to upgrade to be able to contact website visitors first. Tidio is probably one of the best free live chat plugins though.

By having Tidio on my website, I and customers can communicate more easily and quicker since your conversations are "live".

I like that it is easy to use and simple

Email responses look like spam for client

It helps us limit how many people call us on the phones and helps us find the right people to work with.

The design, the function and the usability.

I would like a suitable pricing model for small businesses. (but it´s my personal thinking)

To reduce the hurdle to contact on a website.

I like how Tidio offers a decision tree feature for their chatbot, where you can customize responses, data collection, images, etc. to improve user experience and to save bandwidth for your customer service team.

The notifications feature for if you're not logged in to attend to a customer requiring a live chat representative could be problematic, depending on your customer service structure. To get notifications immediately after a customer using your chatbot requires a human response, you have to be logged in on your desktop or have the phone app. Otherwise, you receive a notification via email 5 minutes later, which makes sense to avoid multiple emails from multiple messages sent during that 5 minute period, but it can result in a lost customer.

We have made a more user-friendly and seamless experience in answering FAQs for our customers. This allows us to present only relevant information to the end-user, which removes the need for the customer to find our FAQ page, then also search for a question they might have, on that page.

The chat bots and how prompt they respond with useful answers.

The cost for the various packages, i wish it was lower.

Responding to all visitors and knowing when a visitor is on the site