LiveChat Reviews & Product Details

Live chat is a premium Application used for Business organizations,IT increases customer relationship management between the customers and the company. Live chat has excellent video calling quality in which the company can contact the customers or the customers can contact the company. Live chat provides Help desk features for the company. Live chat is more likely to be used by the company's to provide better quality service to the customers. Live chat has helped company's in increasing their Customer Relationship Management with the customers.

Live chat should provide more services like Audio calling and include features like messaging and group video conference. Live chat must increase their service available in every country.

Live chat is an excellent video calling application which can be used for solving the Queries of the customers.

LiveChat in actuality is the best live talk programming, it has an agreeable interface, the two its web variant and its versatile form, which makes the work quicker and simpler. It has a decent ticket framework that is fundamental to monitor demands from our clients. We're utilizing LiveChat together with ChatBot and the incorporation is exceptionally incredible. There is a consistent exchange of guests from a bot to a specialist, and the ticket procedure catches any mentioned exchanges outside of operator hours.

There is no detail that I despise. It could improve the strength of the connection as indicated by the internet.

With the chance of this stage, we can collaborate with our customers and dependably make sure that they have all our help. Moment answers to questions and FAQ's by clients. Livechat has every one of the highlights that we need.

A very helpful addition to my busy workday! Live Chat enables me to seek the support I need, while at same time share my knowledge with my teammates.

I honestly can't think of anything to dislike about Live Chat. The addition of this tool makes quick time support a reality during my workday.

The need for a quick & simple answer while assisting customers with account inquiries. The decrease in hold time has been impressive, while other metrics have also shown improvement.

I like Livechats “message sneak-peek” tool which let me take a look into into the mind of a website visitor,by seeing every word they type,even before it is sent. This feature practically gives me extra time to prepare my response.

Provided I have got reliable connection to the internet,I will always get the best out of Livechat.

Livechat is the helpdesk program of choice within my organization and it is used on every of our product web and mobile based application.

I like that LiveChat is easy to use and accessible from different platforms which makes it mobile. With LiveChat, we can access most of client details for example contact and location. LiveChat makes it easy to take care of customer needs based on the issues they are raising.

Some times LiveChat takes to long to load more so when the internet is slow.

Improves customer relations in that we are able to address client issues on real time.

I enjoy the fact that we're able to 1) see what the customers are typing and 2) see the history of a customer's browsing experience to gain a better idea as to their knowledge of the product.

Certain number of chats/users at a time (though I may be missing something).

We're able to answer customers' quick questions in a timely and efficient manner instead of having them send us a direct email which can take longer to respond to.

LiveChat without a doubt is the best live chat software there is and that's why we use it on our website. It has a comfortable interface, both its web version and its mobile version, which makes the work faster and easier. It has a good ticket system that is essential to keep track of requests from our asuarios, plus they also serve to provide support and address concerns. And you can even integrate it with a ChatBot to speed up the work and it's LiveChat is very well coupled.

We do not have many negative things to say about LiveChat, the truth is that this program fulfills what it promises. However we can mention that when program updates are made, there are usually problems in the configuration.

Our company offers design services and technical solutions (https://www.cdillc.com), and we needed to use a program that would allow us to provide support, technical assistance, answer questions and attract new customers who visit our website and LiveChat was the perfect program that allowed us to apply all those needs.

The product's capability is outstanding but what really puts it over the top is support. Having a chat link direct to their experts from within the Dashboard is just plain amazing. Some of the products I tested had email support where I saw 24 hour turnaround. With LiveChat, the resolution was literally minutes. The UI is very well constructed on desktops and mobile devices, offering visitors an elegant tool for interacting with our agents. The Ticket System is a nice feature for making sure that visitor requests are not overlooked. We're using LiveChat together with ChatBot and the integration is very powerful. There is a seamless transfer of visitors from a bot to an agent, and the ticket process captures any requested transfers outside of agent hours.

I wish the metrics offered a more comprehensive view of visitors and chats. I'd like to be able measure our improvement in visitor engagement as a percentage of visitors not just in chats. I also wish I could clean out the chat archive, getting rid of those that are from our testing.

We are a representative for industrial CNC Nesting Software. Our website, https://pepnesting.com needed to have the ability to interact with visitors and lead them through the complex set of features and capabilities the product offers.

What I like most is the ease of live chat, the interconnection of people to deal with various work issues, without being present, from anywhere in the world as being in the same space with the highest technology, quality of service and with the best optimization of the time invested

There is no detail that I dislike. However, it is a path that still needs to be explored and strengthened in order to continue using this valuable tool in the individual and work connection, along with practicality and high quality communication service. It could improve the stability of the connection according to the internet.

Communication that crosses the borders. Allowing from an interview, meeting, videoconference, expansion of communication with high range of functions and cutting edge service in the shortest time and with the best quality.

It's a fabulous software. I really liked it . I would 100% recommend this chat software to all my colleagues and friends who would get in touch with me . Keep on your great work. All the Best! . I did not touch base with you since, I know how it works. I have worked with ticketing systems like BMC Remedy for quite sometime .

No I do not have any negative points for this as of now. So would not venture into that for now.

All my users who wish to get their website made require an interface where they can get offline or online messages from their customers while they interact with their website, this software comes very handy for the same. It's easy to install and simple to use.

Definitely great for easier communication between employees

Parts of it are a little hard to grasp for newer employees

Easier communication between colleagues

The best thing about LiveChat is the fact it is one of the most reliable and advanced customer service software I’ve used. It has everything we need at the customer service department and expect from an online chat. Customization options allow creating different agent groups based on departments.

Livechat does not pose any serious issue that warrants a complain.

It has increased the number of leads and helps to close additional sales too.

Very easy to connect with customers and others in need of help

Nothing to dislike about this product at all!

Help with customers, general information etc

I like that it is an embedded live chat solution for my normal educational website and mobile platform. LiveChat can let you and your team connect to the people visiting your web properties, in real time. Most software does not allow you to communicate with subordinates and supervisors in your organization with the speed that I have witnessed with LiveChat.

Sometimes the LiveChat toggles & seems to slow down at certain parts of the work day. This however, could be due to the One System software that I was using to grade tests and not due to LiveChat itself.

LiveChat allows the employee/employer to quickly in real time conversation(s) contact each other. Saving the company time & money. Employee/customer issues/inquiries/concerns are presented right away. Since, LiveChat is an online customer service software with live support, help desk software, and web analytics capabilities, it really can help an organization come into the 21st century with ease.

Livechat is a very good communication tool that should have each company because it is very useful for business

Overall it's a very good company but can improve on your customer service

It has served us a lot to organize sales and offer services to our consumers or customers Besides being very easy to use

It is user friendly for me and every new agent I have on-boarded to Livechat,has found Livechat intuitive. It is feature packed and integrates with other tools we use at Paystack such as Mailchimp and Dropbox. While the Mailchimp integration has grown our email marketing list at a steady rate,its integration with Dropbox has made it easier to share files with website visitors.

Perfect software for the customer support team.

Livechat helps address customer concerns promptly.

I have used LiveChat on numerous occasions, to communicate with customer service agents across varying industries (banking, service providers, etc.). What I love about Live Chat is the speed of communication and instant accessibility to the agent on the other end. I have never had a dropped conversation or gaps in the discussion from a software perspective.

Not a dislike per se, but I get tired of taking print screens to retain proof of the Live Chat conversation; it would be nice if an option to receive a transcript/copy of the conversation was offered at some point in the interaction. Sometimes the dialogue in a LiveChat is the only "insurance" a customer has, so a more efficient transcript option would really be great.

As a user, LiveChat helps me multitask; I can be working on emails, reviewing other analytics for work while still communicating with a LiveChat agent and getting traction on my personal account inquiries that I use LiveChat for. Also, I am very sound sensitive and talking on the phone often bothers me; humans on the spectrum often experience stress with sounds/talking/cell phone amplifying sounds, etc.; I am definitely in this category LiveChat actually helps reduce my stress by providing a platform to type inquiries/correspondence and still have really personable, positive interactions with humans but not be overwhelmed.

User friendly for agents and administrators, awesome reporting, extremely cost effective and zero down time in the 12 months we have been using it.

I really cannot say that there is anything I dislike about LiveChat.

Our talk interactions have dropped by 40% since implementing Live Chat and our chat interactions have increased by a greater volume which shows me that more customers are communicating with us. This has led to an increase in customer satisfaction scores and increased online sales.

i like how easy and smooth the operation system was and hoe clean the operating system was i am a 50 year old man and having such an easy system to use makes my job a heck of a lot easier

i personally felt like for the elderly this product is very nice and cons be good

it solves the fact that there is no face to face contact and this live chat system allows for some intimate conversation

The ease of use.. The App overall is very easy to use, and to navigate through. Alot of the options on the app are self explanatory and are very easy to learn. I was able to teach myself how to use the program almost all by myself. There was no credit card needed for sign up either, which is great. Giving out a credit card number is rather nerve wracking, so not having to hand that out was good. I really like being able to transfer one chat from one Customer service rep to another. It makes things so much easier on everyone. I like the way the site is set up. It looks great and makes me excited to use everyday.

While there are various different levels for pricing I feel for a live chat app, the prices should be much cheaper. While there are many extra options available for each price tier, I feel that these options should be included all together for set price. An affordable price for every company.. big or small. However, if you need to set up different agent groups or need more than one automatic trigger, you will no doubt be paying much much more for these options. I would like to be able to use my smartphone with this app. Not everything functions properly, and crashes often. I would not recommend using smartphone for primary use or even for use on the go.

We are receiving calls for Medical Equipment, whether it be faulty pieces, replacement pieces, or new orders. We also help resolve issues with Purchase orders,locating vendors and service representatives.