LiveChat Pricing Overview

The ease of use.. The App overall is very easy to use, and to navigate through. Alot of the options on the app are self explanatory and are very easy to learn. I was able to teach myself how to use the program almost all by myself. There was no credit card needed for sign up either, which is great. Giving out a credit card number is rather nerve wracking, so not having to hand that out was good. I really like being able to transfer one chat from one Customer service rep to another. It makes things so much easier on everyone. I like the way the site is set up. It looks great and makes me excited to use everyday.

While there are various different levels for pricing I feel for a live chat app, the prices should be much cheaper. While there are many extra options available for each price tier, I feel that these options should be included all together for set price. An affordable price for every company.. big or small. However, if you need to set up different agent groups or need more than one automatic trigger, you will no doubt be paying much much more for these options. I would like to be able to use my smartphone with this app. Not everything functions properly, and crashes often. I would not recommend using smartphone for primary use or even for use on the go.

We are receiving calls for Medical Equipment, whether it be faulty pieces, replacement pieces, or new orders. We also help resolve issues with Purchase orders,locating vendors and service representatives.

LiveChat has a pleasant gui, both its site version and its flexible type, who makes the process easier and faster, will have a good feedback system that is important for managing our customers ' demands, has an exchange of passengers from such a bot to both a person, and the fare protocol traps any exchange listed beyond the manufacturer's hours

A little pricey because you've got a smaller squad but not cheap. There aren't a number of options in the standard kit. If there were among the terms agreed it would have been nice.

Because we use LiveChat, we can give consumers access to the information and new business contributes to it in actual environments. We should communicate directly with them without having them feel constrained by the rules and procedures and mandatory training that are always part of phone calls and emails. We also want create chats sound like discussions of high quality where we can deliver the data as rapidly as possible or LiveChat offers us the opportunity to do so. The discussion logs but rather affidavits allow to keep fast records on both finishes of both the talk. Leads can then save additional data that can then be referenced later and potentially contribute to future industry.

Love the features and the price. Fits our needs exactly for a fraction of the cost vs. other similar software.

If they can include their chat bot feature into the normal pricing that would be great.

Engaging with visitors to our website as soon as their on is a great benefit for our overall marketing and sales strategy.

What I like most about this software are the main features in real-time tracking of web traffic, ticketing system for problem solving and agent efficiency analysis.

Among the quality of this software there is something that dislikes me and it is the high cost of the product, especially when compared to the cheap or no cost solutions that exist in the market. Despite mentioning the high price and the lack of free versions, customers agree that ‘the range of features and services offered’ justify the price.

This tool is very helpful since when I attend to the public in remote video chat I can do it without moving from my office, in this way I solve problems with clients online without needing to find them in people. It has helped me a lot in conducting distance meetings with my work colleagues, so I also recommend it.

Ability to help more people out at the same time, quality of support is easy to use, you get instance feedback, convenient with the chat interface, etc. and there are no extra costs for visitor.

Not great on the mobile stand point, some millennials who love to stick to Facebook chats won't necessarily like it as much, there are also interruptions with the chat agent not responding in a timely fashion to the receiver.

A big benefit I saw is that it starts the chats pro-actively and there is instant feedback so no more waiting for email support to get back to you.

LiveChat is the gold standard for customization, either by cloud or server. Our call center used the in-house server solution to launch credit union data processing member (end banking customer) support. We migrated to a solution on the cloud because it is the only complete solution to customized both prioritized routing and skill based routing, with multiple agents and skill sets. No other solution will allow you to effectively set skill levels, or use multiple locations with rollover or business after hours. It also does push chat as optional, on multiple channels, which avoids the ¨support request trap¨ for push vs pull chats on support pages. (You want push on sales pages, and pull on non-revenue support pages, like tech support or banking balances.)

Two general areas of concern: First, the technical support was outside the United States. I will disclose they even missed a meeting with our CEO after agreeing to it. The time change for engineering level support in mid-eastern Europe was challenging, but language barrier was never an issue. Engineers are thoughtful and proactive, but they seem to choose to ignore the requests that are either non-revenue/time consuming, or they consider out of scope but are in the contract as far as we can see. If the request was deemed trouble, I fear we were treated like the ¨office problem child.¨ The solution to this is to an internal IT willing and able to handle the support, coding and documentation, and only buy the cloud version if you want upgrades at all... The final challenge was pricing, since we were FORCED to migrate to cloud, almost held hostage, as they would not allow us the expansion products with an older site license (server). I recommend the company credit any prior server license purchase, dollar for dollar, migration upgrades. The missed CEO meeting was about discounting our migration, of course! We had to migrate to WebEx for pricing, and dismantle our hopes of the complexity needed. Caution: WebEx says they can do things, but they CAN´T, the sales people don´t understand the chat product with has push but is not nearly as complex as Live Chat.

In serving credit unions (client) and their members (banking end customers), we were hard pressed to find the scale ability, route ability and skill ability we need. We needed to provide three complete solutions to credit union on B2B: Complete outsource of chat, complete hosted chat solution, and chat as a backup (shared) based on business hours, skills or contact reason. This means host ability, scale ability skill ability and even skill levels, across many channels, topology and locations. Certain hours we needed to back some clients up. It would be a hot mess without the customization and scope of Live Chat core products. We also need three channels: Our in-house support/sales (as well as for our CUSO partners); Internet banking support; and, sales support for clients to members. The complexity grows as do the channels. We also needed a secure URL platform to disseminate logged in, verified online banking clients. In the end, credit union members wanted things that were not appropriate for chat, or for the channel they used, causing member frustration that could not be overcome.

Its just a tool we use very much, its easy to use and our customers love it

The price, I believe that it should be charged per chat, its not fair Im paying the same as some company who talks to 200 customes a day, I talk to 3 or 4, they are super important but still very few. Should be a different billing system

We are getting lots of enquiries when we are not in the office, probably we could have lost this customers before, but now we have a way to be in touch with our customers 24/7. Its great

I like the LiveChat because it makes it easy for our customers to reach us. I think it is simple and easy to use, which our customers need. Plus they have great support if you need help.

I feel like this tool costs a little more then other companies I have used.

LiveChat helps with quick questions like Navigation. You can guide the customer around the website without them calling in and waiting on hold.