IONOS Reviews & Product Details

It was fairly easy to get set up, and pricing was good. Beyond that, I don't have many great things to say.

Following set-up the quality of use was very subpar. DNS management was poor, multiple users was poor, and time to market was mediocre.

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The set up is simple and getting started

Almost everything about IONOS has been horrible.

Other than getting my brand started, I have been unsatisfied. Customer service is a C, and issues have been consistently ignored.

Tons of options, very inexpensive, some plans include free domains. It was really simply to stand up new servers, and especially those running pre-built tools like Wordpress.

Not a whole lot differentiates 1&1 from any other hosting provider. Its aging interface looks and feels clunky, too slow. The email hosting was using a proprietary interface that was far inferior to GMail.

we used 1&1 for hosting both our own website, as well as web applications my company built for our customers. We were able to deploy applications fairly easily on 1&1, and the uptime was satisfactory.

1&1 is a budget domain registrar that provides amazingly cheap hosting without the use of coupons and has a relatively easy to use DNS/domain management system.

With low domain costs comes limited-time deals, constant barrages of hosting deals, and other advertisements that detract away from the cost effective service they provide.

Purely domain registration where a customer puts cost above everything else. 1&1 is a solid performer for this service.

The intro plan was extremely competitively priced. The best option I thought, was being able to login to my WordPress admin panel from the Ionos dashboard.

They constantly reached out to upsell additional services that weren't needed. They wanted to sell things like SEO services and consultations and were pretty pushy about it. They are a vendor that starts with a good intro price and significantly increases your fee the next year.

None really, there are a ton of other vendors that do the same service at the same or better quality that don't try to upsell every month.

What I liked about 1 & 1 is that I was able to buy a domain so inexpensively. The sign-up and set up for domain forwarding was easy and straightforward. I can choose an easy to remember domain name and connect it to a landing page or page on my current website.

The endless amounts of spam. I've used other domain services and chose not to mask my contact information but with 1&1 I was bombarded with e-mails and calls from vendors wanting to work on my domain. it was awful and I'd never use them again for this reason. Save your money and take your domain elsewhere.

The benefits of 1&1 are purchasing a custom URL name for a very inexpensive price. You can create a number of easy friendly URL's to link to pages on your current site. It's great to have a landing page connected to a domain name that a customer can easily remember and access. However, as I mentioned 1&1 quickly sold my contact information and I was bombarded with e-mails and calls from service providers who wanted to design a web page for me - something I did not need or want. When my domain expired I did not renew with them.

The price isn't bad, the uptime is pretty good and they can cater for your specific needs as a business, whether you are a small one man band or a big corporate. I've seen improvements in their solution, if only their service was as good as there relentless advertising.

I have used this company in two different jobs now, but each time I eventually had to migrate those companies onto another service. We found support very frustrating and responses were not sufficient to fit the needs of a business that email and internet support were so critical. Exchange email services we encountered were often slow and emails were taking around 30 minutes to download to our clients. Denial of the issue by support inevitably lead to us terminating our contracts. I could understand if this issue was only in one of our offices but to be consistent problems for staff in different regions of the world, surely proved the issue to be there own.

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I used their service as a registrar since 1&1. It was good at the beginning

On January 25, 2022 I received a notice that my account is suspended "Due to international sanctions against Russia and the Russian-occupied territories in Ukraine" I am Ukrainian. Our country is fighting for our freedom against a brutal russian invasion. And instead of the support - they blocked my domain and my business, which help my family to survive. The only option they suggested is to ask for the authorization code to transfer domain. I did that on January 26 but I still don't have anything. Their support is useless, they send me from one to another and every time asking me to provide the same information like domain name, which I obviously provided at least three times. Taking into account a several days response for every email we have over two weeks of delay. My business stopped. I can't operate my business and feed my family. I also lose business because of SEO penalties etc...

IONOS is a registrar. I registered my domain name with them.

The affordability. Ionos is one of the cheapest website hosts I know of and you get a decent amount of web space for what you pay for. You also have a 'personal consultant' with Ionos.

How complicated they make building a website from the start of the purchase of a domain. They do not make the sign up simple (especially if you just want a normal Wordpress site) and upsell everything at every opportunity. The support is ok, but you can only email unless you want a call back between 10pm and 5.30am in Australia. Their support number does NOT work in Australia.

The only problem Ionos solves for me is their affordability. Fortunately I did receive a reply to an email asking for help within 24 hours which was better than nothing.

Nothing. They are a predatory company with deceptive practices that take advantage of people by making things overly complex.

IONOS engages in deceptive and predatory business practices in terms of transparency for cancellation and billing. They have billed me for things that I didn't request or sign up for, and when I found another provider, they billed me for another year, because they didn't send out a renewal notice, nor did they indicate that contract cancellation was required. You're better to work with a company you can trust.

They are overpriced relative to what else is out there, the system is cumbersome and difficult to use, and they charge you for PHP support that you didn't sign up for.

Fairly simple to set up from scratch. Easy GUI and interface.

They rely on account numbers and contract numbers to identify domains and services. They tend not to use the domain name on correspondence which can lead to confusion if you have more than one domain

They recently expired my business domain (6 months old) after associating it with an expiring account. Only received an internal notification on their dashboard - no email, otherwise I would have spotted this.

I really liked them years ago. They had very good customer service, but that has changed over the past couple of years.

I was a long-term customer 10+ years. They had problems processing the payment for two domains ($15). They sent one email that went to spam. They said their email delivery is not their problem. They sent no snail mail, no phone call, nothing. They immediately sent me to collections for $15 after I had literally spent thousands with them. I paid the collection company with the same payment method that Ionos said they couldn't process. Now they said that it will take three days or so before my domains (email and websites) can be reactivated and there's nothing they can do. The Customer Service supervisor refused to get on the phone with me. I used to refer them for hosting, but no more. Do not use them.

I'm only getting problems from them. Their support is the worst I have ever experienced.

Cheap domain name registration and easy signup.

They are clearly selling your customer information, as I have been bombarded with calls and messages from web design firms since registering a domain with them. This was not worth the few bucks I saved on registration.

Website domain hosting

The hosting was just great. They had pretty good help docs. This was the first web host that I ever used and so it did the job I needed it to do. I bought a domain with them and it works just fine.

My credit card expired, and the next thing I heard from them was a call from a debt collector. I was like 18 at the time and had no idea what was going on. I am sure there was some miscommunication on both sides, but don't sell your customers to a debt collector when their credit card expires.

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The price that 1&1 charge for domain purchase is very competitive.

I do not feel that that 1&1 offer good value for money. Their services are priced at a premium and do not live up to the company's brand promise. My customer experience with 1&1 has been very poor. I'd rank it alongside that of low cost B2C service providers such as telcos, utility providers, etc. Access to support has been very slow, the company's systems are inadequate and I've found my dealings with 1&1 very frustrating. Little things like slow call pick ups, failure to transfer customer ID between colleagues and unresponsive IVRs grate after a while. I've also found the services provided by 1&1 to be lacking. Three examples are: 1&1's hosted MS Outlook solution processes emails very slowly. We've often waited hours for an inbound email to show up in our inboxes. Many never arrive. No such issues with Google at Work apps. Domain hosting is very restricted. There is no possibility for TXT and SPF verification unless taking a dedicated server package, so you'll have trouble with Office 365 and other email services that support sender verification. Microsoft actually recommend you transfer your domain to another provider if you don't get TXT and SPF support. http://office.microsoft.com/en-gb/office365-suite-help/create-dns-records-at-1and1-internet-for-office-365-HA103106443.aspx I also used the company's CMS to quickly build a website for personal matters and also found this to be very restrictive in functionality compared with other solutions I have used.

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Shared web hosting is priced very low. Offers both Linux and Windows-based hosting, which is nice as many web hosts don't offer both.

Sites had a fair number of outages. Customer support was abysmal... tickets were passed around the company like hot potatoes. Also encountered billing issues which were equally difficult to resolve.

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It is easy to configure. Customer support is also the best

Had to verify the account every time when logging in

Using the forwarding email address feature really helps when emailing a group of people in our business. The mailing list feature also helps with our email campaigns

Ionos is a platform that allows you to acquire domains and different tools that go hand in hand with domains, all this at very cheap prices

Ionos tools and services seem excellent to me

I managed to acquire the domain for my website and have email accounts at an affordable price

User Friendly and easy to use for anyone that is even new in using computers.

Not all features available on basic package

Easy of Communication with clients and vendors

This software is so incredibly easy to use. I took over for another person who started our company's website but didn't get very far. There is no coding involved, basically just "fill in the blanks" for just about everything.

I honestly haven't found anything yet that I dislike - it's that easy to use! If something ever does come up that I can't handle, I feel sure that 1&1 has a tech support service that will help me out.

Our company's website was pitiful - information was missing or just plain incorrect. It was a breeze going in and correcting the things that needed correcting, deleting things that just didn't apply and adding things that needed to be there. It was easy to drag various features around on the page so that they would be where I wanted them. I also like that I can access this from anywhere so I can edit our website while I'm on the go. We are trying to expand our web presence and this is the first step in accomplishing that.