GoTo Connect Reviews & Product Details

The webpage allows for quick changes in calling queues, oncall, after hours and holiday schedules, changes or awitches between phone numbers. (i.e. if you have rotating people taking the after hours)

I cannot name specific external lines in the dial plans... I just have to "memorize" each number to keep them straight when making changes.

Ease of change and flow, the ability to pick up more calls and transfer between people, not having to maintain an operator or gatekeeper anymore. Not being chained to an office or a desk (can use the system remotely - phones set up at home, etc).

The staff is always willing to walk you trough any issues or set ups. There are several options available at your fingertips.

My faxes almost always are interrupted and come through halfway. It is extremely frustrating.

Ability to forward calls and not miss any potential new patients or emergencies

Customer Service is phenomenal. They had to spend a lot of time working out issues.

Only thing I would like to see is schedules that can be set in advance for specific dates that would play specific messages. Such as be able to set Christmas if it falls on a Tuesday this year have a message start playing a few days before hand saying what our schedule is going to be and then have it stop after a certain date/time

We use most features offered by Jive. The only thing we do not utilize is call queues because we want our calls answered immediately

The Technology allows me to create some interesting pathways for the calling features I prefer. I won't say it's unlimited, but for a small company, it's more than adequate. I like the ability to have each person work from home and yet the customers feel they are in the office.

Faxing Module. It is not user-friendly. My previous VoIP carrier had a virtual module on screen at all times. Click, ender number or choose the customer, add fax, and or creat face page and hit enter. Nother to remember. Other than the fax module, I have not run into anything that I dislike so far. Service has been great and the features are great as well.

Any problems I have had has been resolved by tech support. The problems aren't Jive as much as my ignorance of the vast potential of the product.

Jive is a simple, easy to use site, that allows me to stay in touch with all my clients and coworkers all from the convenience of my laptop.

Jive would be more convenient if it had a plug-in that could run in the background while I do other tasks. Currently, I have to run Jive in a separate window in order to be notified of incoming calls while working on other tasks. (if there is a plug-in, I am not aware of it)

No need for a landline phone or business cell phone while on the go or at work.

The support staff has been easy to reach and all issues resolved promptly. Systems are easy to edit and gives the service we expect as reliable communications are an essential part of our business.

Based on current needs and past experience, I honestly cannot think of anything to highlight.

Addition of more lines when needed.

Can use business line on my mobile devices and laptops and other gear like iPads. Email when I have a message.

Sometimes upgrades knock my hard-line offline, can reset it myself most of the time but this can be annoying.

Better business line service, sometimes cellular service messages are slow in delivery especially when overseas.

Most of the agents are EXCELLENT. They are patient and take time to work with me. fastsupport.com makes troubleshooting very easy

Sometimes wait times are long. Better online documentation would be helpful and easier to locate

New VOIP user

Helpful tech support, excellent VOIP phones and service

Ongoing issues with Audiocodes. This means our fax line is not regularly working.

Phone and fax services. We are seeing a cost savings and better phone performance.

Good GUI admin interface with easy to follow workflow and setup options. Good value for your money. Support is typically pretty helpful.

User web portal has yet to be updated to match admin web portal. This has caused some issues with users not being able to setup programmable buttons on their own phones which created more work for the admins. When you call tech support, you first talk with a triage support person who assigns a ticket number. Then they transfer you to the right department and you have to give that same number to the next person and explain the whole problem over again. I understand the need for a triage support person to start but the system should pass the information on to the next support analyst instead of requiring me to repeat myself.

Phones used to be managed onsite which caused issues during power outages. Now using VoIP our phones fail over to cell phones in the event of internet or power outages.

The best part that I like about Jive is having a complete phone system in the cloud. Jive support is great and they help us work out any issues that come up. Jive thrives to make sure your experience is the best it can be and always comes up with new features to improve their service. Jive is easy to work with when it comes to working on new ideas. They want your business, and are willing to go the extra mile to get it.

The thing I dislike about Jive is when there are outages. Having the entire system go down can be a big problem. Jive can support older phones with their system, but the best service you will get is with the new handsets. Make sure you know something about your network and how it is configured. Many issues may arise in your service due to your own network settings, so make sure you are good to go should problems come up. Jive will help you the best they can, but not all things are their fault if service goes down.

Jive gave us the opportunity to have a complete phone system. Before Jive we had different phone systems at each site, but now we can have all locations using the same system.

The ability to route calls when we are not in the office as well as the email updates for the voicemail have improved our productivity.

There have been a couple of small downtime issues during business hours, but they were resolved quickly. I would like to be able to add contacts to all the phones in the system from the portal instead of through each individual phone or trying to implement a cooperate directory for our small office.

This is a very good solution for our small law office. It gives us the flexibility and functionality we need at a good price. We can now access the phones and voicemail easily from outside the office and set call routing for our schedule.

Managing the back end is super easy. The visual dial plan editor makes mapping your call experience much easier than any other platform we've worked with. The customer service is great, too.

The PC desktop phone needs some work, but other than that we love Jive!

Jive helps our team with customer service efficiency. The voicemail to email feature is a lifesaver.

Whenever you have a problem, the tech support is quick to resolve the issue regardless of how big or small the problem is.

sometimes our phones randomly reset and change

ease of use in a fast paced environment. very reliable

The phones work well and usage stats are easy to access. Customer service is very responsive. I can easily configure my phones any way I wish. Jive gives me mobility without the chance of missing a call. If I ever have a question, I can get my answers quickly and easily. Although implementation was a bit rocky, the Jive technician worked well with the Comcast technician in getting us up and running. Implementation training gave me the tools I needed to take full advantage of the Jive features. I also like the fact that by using Jive, we are supporting a local business.

Very little. The salesman did not prepare me for everything that would be needed to get started and we are in an older building, so installation was a bit of a hassle. The sales people should be more up front about the infrastructure needed to make Jive work. The price is competitive, but as a business owner, I wouldn't mind a better price.

I am able to configure individual phones according to our needs and change configuration as our needs change. I am also able to get reporting easily and in an understandable manner to track work habits. I can track number of calls, average duration of calls, and other stats that will help me manage both my sales and customer service departments. This helps us gauge our effectiveness, set expectations, and plan for the future.