CloudTalk Reviews & Product Details

Me gusta la facilidad con cual se pueden contactar a los clientes y lo útil que se es cuando se es administrador

Hay algunas cosas en su nueva Dashboard las cuales no funcionan aún, me gustaría que ya entraran en funcionamiento ya que la nueva dashboard es muy agradable a la vista

El contactarme con usuariso de otros país por una tarifa aceptable y nada cara.

The fact is that setting up the account and making it work is as easy as it gets. Tech support works via email tickets, but the whole process is smooth, and problems are resolved quickly. There are plenty of features to choose from, and you can set up a phone number from many countries. Also works great with other software, such as CRMs, etc.

Tech support could be faster and have a direct customer line to reach out for approvals

Ease of use for a calling software

It tells you what time it is in the country you are calling, and it gives you the flag so you know where you are calling. Also it allows you to have SMS templates which makes things easier.

Sometimes the connection isn't as clear as WhatsApp, but it is not all the time.

It makes easier to track talk time outbouand and inbound, plus reviewing calls.

The best thing about CloudTalk is the support they provide. It's always quick, kind and useful. The systems are also great and simple to use and made it really easy for us to integrate our system in to it.

Um, no idea. So far it's fulfilling all of our requirements

Simple integration with our system

I like to eas of use, realiabilty and very responsive support

there is still a liitle mess in the dashborad, but i gues it's due to switching from the old UI to the new one

Call recording, agent efficency tracking, quality tracking.

Es muy facil de utilizar, la versión de escritorio es muy util y realmente fácil para cualquier persona

El sonido algunas veces es exasperante, adicionalmente, algunas veces muestra intermitencias respecto a la conexión

La comunicación con los clientes de cualquier parte del mundo es tarea facil con Cloudtalk, nos ayuda a ser más productivos y a mejorar nuestros procesos internos

It is the best VoIP call service that any company can count on, the calls are of very good quality, the services are very stable and the POST-sale service is the best, they are people who are always ready for any request or concern.

I have no complaints about them, we are very pleased with their attention and service........................................................................................

Mainly being able to communicate with our clients, it also allows us to follow up with agents and has many tools for customizing the call center.This tool has made us more productive and more competitive in the market.

The quick connections, and when you need to get a phne number, its starts to search people to call

Maybe, user interface, my pc screen is 1600x920 and the app dont let resize

Quick calls to our clients

Cloudtalk es demasiado útil para una compañia la cual ofrece servicios de manera virtual, su fácil conexción y asignación de números para llamar desde la computadora me parece algo eficiente y muy intuitivo también, tiene una interfaz demasiado fácil de entender para cualquier persona, lo qué más me gusta de cloudtalk es qué al momento de finalizar la llamada queda grabada y esto sirve demasiado si tal vez no guardaste alguna información que el cliente te dijo, esa opción es demasiado útil.

No es una desventaja sólo qué en ciertas ocasiones al usar cloudtalk por vía WIFI y no LAN se entrecorta un poco la llamada, pero nada que no se pueda solucionar.

Me ayuda a tener un contacto con clientes de otros paises.

I like the tech support is very fast , and also the sister is very easy to use it.

I would like to improve , the report about calls history.

About my billing , they solved a problem and I liked the attention.

I love that it's linked to the intercom, and I can easily know not only who is calling but have their profile by a click, add notes, etc. I love I'm able to see the recording right away and the extension from Chrome.

sometimes some calls are not recorded, it logs out even if the app is open and I need to click several times a day to keep it active. I wish I was able to change the ringing style

Reach all our registered and unregistered users and communicate in the best way.

That it's a super friendly app, really easy to use it.

That sometimes it doesn't ring when you're calling to someone

Communication

Excellent call management system. Easy to use and has a great support team that responds with courtesy and speed.

Unfortunately, it still does not have its own system to collect satisfaction surveys.

We can monitor all calls received by the customer service team.

I like the calling interface and the dashboard.

Payment options should be more. Filtering between agents should be there. It would be great to see call history for individual agents.

We are using Cloudtalk for the sales team outbound calling.

The CloudTalk Application is the heart of my work as a Customer Relationship Manager. The simple interface is designed neatly and intergrates all functions I need for my daily business. I am happy to be using CloudTalk.

I would really appreciate a function that tells our callers an estimated waiting time and their place in the queue.

Customer Satisfaction is guaranteed through astonishing Availability for our clients

su efectividad en contacto y manejo de plataforma

que no se pueden modificar las rutas de llamadas

Obtenemos mayor efecrtividad en contacto con nuestros clientes, por ende obtenemos mejores resultados en nuestras ventas. Tambien su funcionalidad en la plataforma, su facil manjeo permite agilizar tiempos de nuestros analistas

Ease of operations, IVR, multiple numbers

There isn't anything I'd dislike about cloudtalk

Ease of adding IVR flow

Très pratique pour les SMS de relances Les promotions

Tout est parfait pas de mauvaise expèrience

Envoyer des SMS aux clients qui ne répondent pas au télphone . Pouvoir appeler les client partout dans le monde

You can make and receive clear quality calls while on the go, either with your system or mobile phone.

I have enjoyed using CloudTalk, I am yet to see reason to dislike the app. If call comes in, I receive the prompt both on my system and mobile phone.

Our clients and customers can easily contact us and calls will be distributed to every available agent. It is good for business.

Easy to use and links well with other softwares

Would prefer it to be cheaper. Other than that it's great

Able to handle inbound and outbound calls excellently