CloudTalk Reviews & Product Details
CloudTalk is a cloud-based contact center solution that ensures companies transition to a more flexible communications system for better customer coordination and contact. The brand is known for serving a lot of bluechip organizations and offers more than 140 national phone numbers. CloudTalk’s features offer access to real-time analytics on agent performance, connecting remote teams to a single contact center and an entire system backed by impressive network capabilities.
| Capabilities |
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|---|---|
| Segment |
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| Deployment | Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Easy to use and synchronized with pipedrive
Takes time to appear on pipedrive and a lot of issues for international numbers. At least once a week services were down- we cancelled out contract
we use it for sales calls
The transfer function is quite simple. It is made rather easy to transfer between different users
The call routing, this dosnt seem to have a "longest waiting" option and the calls seem to get stuck.
We are able to answer calls from Germany in an english placement.
I like being able to make calls over Wifi from any device.
Majority of the time I do not hear a dial tone, nor does the person on the other line hear me or I cannot hear them. I usually have to attempt a call multiple times for it to be successful and even then it will cut out and fail sometimes.
I like being able to access calls from any device