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Bloomreach Commerce Experience Cloud Logo
Bloomreach Commerce Experience Cloud
4.7
(543)
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Bloomreach Commerce Experience Cloud Reviews & Product Details

Bloomreach Commerce Experience Cloud Overview
What is Bloomreach Commerce Experience Cloud?

Blloomreach is a user-friendly, intuitive and powerful tool for email commerce. It offers a feature-rich selection of easy-to-use tools that combine webhooks and scenarios that lets users connect to any API so they can process data programmatically.

Company Bloomreach Inc.
Year founded 2009
Company size 501-1000 employees
Headquarters Mountain View, California, United States
Social Media
Bloomreach Commerce Experience Cloud Categories on Findstack
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What Bloomreach Commerce Experience Cloud is best for?
How does Bloomreach Commerce Experience Cloud compare to Adobe Experience Manager?
What are the pros and cons of Bloomreach Commerce Experience Cloud?
Bloomreach Commerce Experience Cloud Product Details
Capabilities
AI
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, On-Premise Linux
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Bloomreach Commerce Experience Cloud Features
A/B Testing
API Access
Analytics and Reporting
Campaign Management
Cloud Hosting
Content Management
Customer Data Platform
Customer Journey Mapping
Customer Support
Customizable Templates
Digital Asset Management
E-Commerce Integration
Headless CMS
Integration Capabilities
Mobile Optimization
Multilingual Support
Omnichannel Delivery
Performance Monitoring
Personalization
Real-time Data Processing
SEO Tools
Scalability
Search Engine Optimization
Security Features
Social Media Integration
Third-Party Integration
User Experience Design Tools
User Roles and Permissions
User Segmentation
Workflow Automation
Bloomreach Commerce Experience Cloud Media
Bloomreach Commerce Experience Cloud 0
Bloomreach Commerce Experience Cloud 1
Bloomreach Commerce Experience Cloud 2
Bloomreach Commerce Experience Cloud 3
Bloomreach Commerce Experience Cloud 4
Bloomreach Commerce Experience Cloud Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: January 20, 2025
Bloomreach Commerce Experience Cloud Logo
543 Bloomreach Commerce Experience Cloud Reviews
4.7 out of 5
Mid Market (51-1000 emp.)
Jun 21, 2023
 Source
Overall Rating:
5.0
Tomáš B. avatar
Tomáš B.
Search Engine Optimization Specialist
Share
"I really like the tool and support is outstanding."
What do you like best about Bloomreach Commerce Experience Cloud?

Easy to work with once you understand how to use it to the fullest.

What do you dislike about Bloomreach Commerce Experience Cloud?

Interface is not perfect yet. I hope they fix it soon.

What problems is Bloomreach Commerce Experience Cloud solving and how is that benefiting you?

AB Testing, automated scenarios, importing data from APIs,...

Mid Market (51-1000 emp.)
Jun 06, 2023
 Source
Overall Rating:
5.0
Cecilie L. avatar
Cecilie L.
Marketing Specialist
Share
"I think Bloomreach has a lot of features and is relatively easy to use."
What do you like best about Bloomreach Commerce Experience Cloud?

It is easy and userfriendly. Also the support is available to help at most times, so if I have difficulties it is easy to get help. It is also very easy to design and make templates in.

What do you dislike about Bloomreach Commerce Experience Cloud?

There are a few features that I would like to have - for example I could use an autosave feature, since it (unfortunately) often happens to me that I mistakenly close the window and all progress is lost.

What problems is Bloomreach Commerce Experience Cloud solving and how is that benefiting you?

I don't know if I can answer this, but it helps us sent out automated e-mails and newsletters. It has also helped us with personalizing our newsletters to certain segments.

Small Business (50 or fewer emp.)
May 31, 2023
 Source
Overall Rating:
5.0
Prakhar J. avatar
Prakhar J.
Senior Associate Marketing Strategy And Analytics
Share
"Bloomreach: leading digital experience platform"
What do you like best about Bloomreach Commerce Experience Cloud?

Focus on enhancing the customer journey by leveraging data-driven insights and machine learning algorithms. The platform utilizes artificial intelligence to understand customer intent, predict preferences, and deliver personalized content and product recommendations.

What do you dislike about Bloomreach Commerce Experience Cloud?

Nothing as such. Tool delivers on all aspects as promised

What problems is Bloomreach Commerce Experience Cloud solving and how is that benefiting you?

Personalization and Recommendations Bloomreach enables businesses to deliver personalized experiences by leveraging customer data and behavioral insights. The platform tailors content, product recommendations, and offers based on individual preferences, increasing customer engagement and conversion rates.

Enterprise (> 1000 emp.)
May 30, 2023
 Source
Overall Rating:
5.0
SP
Silvija P.
Founder
Share
"Always innovating"
What do you like best about Bloomreach Commerce Experience Cloud?

Continuous innovation; Strong understanding of B2B space; Intuitive user interfaces that make it easy to implement merchandising plans; By far best in the industry for search.

What do you dislike about Bloomreach Commerce Experience Cloud?

Investment can be prohibitive, and it is important to consider multiple offerings; Hard to keep pace with their innovation and keep up to date on all available features;

What problems is Bloomreach Commerce Experience Cloud solving and how is that benefiting you?

Our site visitors have a productive search experience along with products we want them to know and consider. Site visitor satisfaction is higher than before. CMS gives us more flexibility than we had before implementing Bloomreach headless CMS.

Small Business (50 or fewer emp.)
May 30, 2023
 Source
Overall Rating:
5.0
PD
Poornaraj D.
Founder
Share
"Bloomreach Implementation"
What do you like best about Bloomreach Commerce Experience Cloud?

Hard Id & soft id setup while getting new instance.It is helpful on profile merging.

What do you dislike about Bloomreach Commerce Experience Cloud?

Working Thread for file uploads are very low and it takes more time to upload files

What problems is Bloomreach Commerce Experience Cloud solving and how is that benefiting you?

Unifying customer profiles from different channels like Offline & online customers

Enterprise (> 1000 emp.)
May 30, 2023
 Source
Overall Rating:
5.0
TE
Thomas E.
Founder
Share
"Blazingly Fast CDP - In terms of self-serve reporting and on-hand support"
What do you like best about Bloomreach Commerce Experience Cloud?

Single timeline view of customer properties and events is fantastic. Despite having to work through billions of events and millions of customer records, reports are almost instantanious which is very impressive!

What do you dislike about Bloomreach Commerce Experience Cloud?

It can be tricky to answer questions which involve multiple event types as its not built like a typical relational database.

What problems is Bloomreach Commerce Experience Cloud solving and how is that benefiting you?

Understanding customer lifetime value, as well as handling our email marketing.

Enterprise (> 1000 emp.)
May 24, 2023
 Source
Overall Rating:
5.0
AF
Alessandra F.
Marketing Executive
Share
"Everything you need as a Marketer"
What do you like best about Bloomreach Commerce Experience Cloud?

Not provided

What do you dislike about Bloomreach Commerce Experience Cloud?

Not provided

What problems is Bloomreach Commerce Experience Cloud solving and how is that benefiting you?

Not provided

Mid Market (51-1000 emp.)
May 15, 2023
 Source
Overall Rating:
5.0
MD
Mara D.
Senior Marketing Manager
Share
"The live support team is wonderful!"
What do you like best about Bloomreach Commerce Experience Cloud?

Hands down the best thing about Bloomreach and Exponea is the live support. I appreciate Soumyashree's guidance on all of our questions. Whether its a silly or serious question, everyone seems to understand exactly what we are talking about and jump to help us.

What do you dislike about Bloomreach Commerce Experience Cloud?

Can't say much on the dislike. Everything is great!

What problems is Bloomreach Commerce Experience Cloud solving and how is that benefiting you?

The ability to create any report and break down our customer base has helped us analyze campaigns better and reach more customers.

Mid Market (51-1000 emp.)
May 01, 2023
 Source
Overall Rating:
5.0
Elmira G. avatar
Elmira G.
Digital Marketing Manager
Share
"It is great platform to automate customer engagement."
What do you like best about Bloomreach Commerce Experience Cloud?

I like how many features Bloomreach has to offer: from creating email campaigns to sophisticated reports.

What do you dislike about Bloomreach Commerce Experience Cloud?

It is a pricey option, but in comparison with other competitors, it is not as expensive.

What problems is Bloomreach Commerce Experience Cloud solving and how is that benefiting you?

It helps to increase the retention rate and hence LTV.

Small Business (50 or fewer emp.)
Mar 30, 2023
 Source
Overall Rating:
5.0
Gabriele G. avatar
Gabriele G.
Crm Campaign / Marketing Automation Consultant
Share
"Everything in one place"
What do you like best about Bloomreach Commerce Experience Cloud?

Bloomreach combine the best tools a marketer needs with little time spending on integration. The possibility to match analytics behaviour with crm data is just amazing. I would like to say as well that the assistance is well prepared and really fast.

What do you dislike about Bloomreach Commerce Experience Cloud?

Compared to other tools sometime the "query" in the scenario/campaign seems limited. Can happen that you need to create objects outside the scenario just to enable it.

What problems is Bloomreach Commerce Experience Cloud solving and how is that benefiting you?

Our requirement was for a tool that could manage website personalization, email marketing, and reporting in one place, without the need for extensive integration efforts. Bloomreach proved to be the ideal solution as it allowed us to avoid the hassle of aligning different systems and accomplish everything seamlessly.

Enterprise (> 1000 emp.)
Mar 28, 2023
 Source
Overall Rating:
5.0
CW
Connor W.
Founder
Share
"Great team and software"
What do you like best about Bloomreach Commerce Experience Cloud?

Very responsive and helpful support team who will often solve an issue o their own and just go here you go, which is really cool. Have been able to sort out most if not all of the problems we've been having.

What do you dislike about Bloomreach Commerce Experience Cloud?

training could've been a bit better handled, there were a lot of bits within it that felt, more like ads for the software than an actual breakdown of the capabilities.

What problems is Bloomreach Commerce Experience Cloud solving and how is that benefiting you?

Getting a much stronger view of what the customer is doing and why they're doing it, then being able to goon and engage with the customer where they are with the language and content they respond to.

Mid Market (51-1000 emp.)
Mar 16, 2023
 Source
Overall Rating:
5.0
NR
Naomi R.
Founder
Share
"So far so good ! I'm pretty new to Bloomreach (around 6 months)!"
What do you like best about Bloomreach Commerce Experience Cloud?

All the possibilities in terms of data analysis, and segmentation. Also all the options in the creation of emails...

What do you dislike about Bloomreach Commerce Experience Cloud?

Sometimes it's a bit hard to understand how to get data: reports, metrics...

What problems is Bloomreach Commerce Experience Cloud solving and how is that benefiting you?

Bloomreach allows us to be very specific about our communications and to target the right people at the right time.

Mid Market (51-1000 emp.)
Mar 16, 2023
 Source
Overall Rating:
5.0
DR
Denise R.
Founder
Share
"Bloomreach is amazing!"
What do you like best about Bloomreach Commerce Experience Cloud?

We moved from Optimove and this platform has been a whole new world! We really are enjoying exploring what we can do. Plus, the customer support is soo amazing. Shoutout to Mohammed and Peter!!

What do you dislike about Bloomreach Commerce Experience Cloud?

It would greatly enhance our experience for the following: (1) ability to export clickmaps for reporting, (2) making the survey feature more easy to use for marketers, (3) making polls easier to create within emails, (4) easier to set-up reports.

What problems is Bloomreach Commerce Experience Cloud solving and how is that benefiting you?

Customer retention and engagement.

Small Business (50 or fewer emp.)
Mar 09, 2023
 Source
Overall Rating:
5.0
NE
Nicolás E.
Founder
Share
"User friendly and great customer service"
What do you like best about Bloomreach Commerce Experience Cloud?

The ux is very intuitive and extremely easy to learn. The platform offers tons of functionalities that tie together seamlessly.

What do you dislike about Bloomreach Commerce Experience Cloud?

I would like to receive more in depth data analytics. It is often difficult to find certain data points using the metrics tab and the dashboard could offer more.

What problems is Bloomreach Commerce Experience Cloud solving and how is that benefiting you?

Bloomreach allows me to develop complex scenarios which automatically deliver targetted communications to segmented audiences. As a content platform, this allows me to target different groups of users who belong to different stages of the user journey.

Mid Market (51-1000 emp.)
Mar 06, 2023
 Source
Overall Rating:
5.0
NW
Nick W.
Founder
Share
"Uses, training and support"
What do you like best about Bloomreach Commerce Experience Cloud?

Great tools to make marketing easy for everyone. Creating automated campaigns blends functionality with ease abilty without sacfrising either.

What do you dislike about Bloomreach Commerce Experience Cloud?

Some of the more advanced features can be quite hard to get hang of and supporting documents are a little hard to follow.

What problems is Bloomreach Commerce Experience Cloud solving and how is that benefiting you?

It helps us create automated personlised marketing for all our users.

Mid Market (51-1000 emp.)
Feb 23, 2023
 Source
Overall Rating:
5.0
KH
Katie H.
Founder
Share
"Very fast, helpful and friendly support team"
What do you like best about Bloomreach Commerce Experience Cloud?

Every time I have an issue, support team offers very quick and complete solutions. Team members are also very friendly and always seems happy to answer and help.

What do you dislike about Bloomreach Commerce Experience Cloud?

The least helpfull or least user friendly would be the jinja usage. Some of them are very extens, specially concerning data format adaptation.

What problems is Bloomreach Commerce Experience Cloud solving and how is that benefiting you?

It helps to offer segmented communications to our customers and test what type of messages work best.

Enterprise (> 1000 emp.)
Feb 15, 2023
 Source
Overall Rating:
5.0
Selen B. avatar
Selen B.
Senior Consultant Customer Experience
Share
"One of the best tools - bringing your data driven marketing to the next level"
What do you like best about Bloomreach Commerce Experience Cloud?

- Very easy usability - Data driven approach - Allows to see the customer journey in one - No need for analytics-tools - Event based - you learn more about your customer

What do you dislike about Bloomreach Commerce Experience Cloud?

- Some feature could be a bit better (for example Templating is a painful point) - Also Predictions could be more specific and more open to understand it a bit better

What problems is Bloomreach Commerce Experience Cloud solving and how is that benefiting you?

- Understanding the customer better, giving the customer the right content, to the right time via the right channel - Breaking the silos and collecting all relevant information about a customer in one - Open system, BR is not another Silo, it can be connected to each system in the company easily via API

Small Business (50 or fewer emp.)
Feb 14, 2023
 Source
Overall Rating:
5.0
AM
Alexey M.
Founder
Share
"Like being at the controls of an airplane"
What do you like best about Bloomreach Commerce Experience Cloud?

I had worked in a similar service before, as I thought at the time, but no. Compared to bloomreach it was much weaker in terms of functionality. Here I can implement all my ideas, it is a great tool for marketing.

What do you dislike about Bloomreach Commerce Experience Cloud?

I think the only thing I do not like, so it is difficult to master for beginners, but gradually learning everything from the manuals becomes clear how to work.

What problems is Bloomreach Commerce Experience Cloud solving and how is that benefiting you?

Solves the problem of personalization and communication with users, allows you to make personalized offers.

Mid Market (51-1000 emp.)
Feb 13, 2023
 Source
Overall Rating:
5.0
Rebecca R. avatar
Rebecca R.
Crm Executive
Share
"We Heart Bloomreach"
What do you like best about Bloomreach Commerce Experience Cloud?

I like the functionality it has given my team, we now have more tools at our fingertips and with a little bit of learning on the side, we are learning to do things with our CRM system that we have not been able to do before

What do you dislike about Bloomreach Commerce Experience Cloud?

I have not been able to find anything I am unhappy with.

What problems is Bloomreach Commerce Experience Cloud solving and how is that benefiting you?

Great Customer view, get attributes to customers and an easy tool to use for email building, weblayers etc.

Enterprise (> 1000 emp.)
Feb 02, 2023
 Source
Overall Rating:
5.0
HA
Hollie A.
Founder
Share
"Very efficient, easy to navigate, explains itself very thoroughly and concisely in the documentation"
What do you like best about Bloomreach Commerce Experience Cloud?

How easy the site is the navigate. I know exactly what I'm doing when I'm doing it, I don't have to waste time.

What do you dislike about Bloomreach Commerce Experience Cloud?

I'd say if there's anything to improve upon it'd be the ability to make folders to store campaigns more easily - however, the tags effectively do the same thing.

What problems is Bloomreach Commerce Experience Cloud solving and how is that benefiting you?

Bloomreach makes creating and orchestrating email campaign sends significantly easier. It's made me much more efficient in my work, allowing the company to optimise our marketing performance.