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BigCommerce Logo
BigCommerce
Powerful E-commerce Simplified
4.2
(495)
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BigCommerce Reviews & Product Details

BigCommerce Overview
What is BigCommerce?

BigCommerce is a powerful online platform preferred by those just starting out in the eCommerce industry. The scalability of BigCommerce is especially notable, with businesses easily able to scale small stores into major retail hubs that are perfectly tailored and aligned with your overall retail strategy. BigCommerce also offers an extensive selection of themes, features multichannel integrations, access to a wide selection of tools, and can rely on it to deliver comprehensive reports and business insights.

Company BigCommerce Pty. Ltd.
Year founded 2009
Company size 501-1000 employees
Headquarters Austin, Texas, United States
Social Media
BigCommerce Categories on Findstack
Ask Questions about BigCommerce
What BigCommerce is best for?
How does BigCommerce compare to Shopify?
What are the pros and cons of BigCommerce?
BigCommerce Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
BigCommerce Pros and Cons
Pros
  • Leading eCommerce platform for SMBs and larger businesses
  • Provides to upload unlimited number of products
  • Very customizable themes
  • 24/7 customer support
  • Seamless store management tools
Cons
  • A bit expensive for those just starting out
  • Themes for customization can be costly
  • Abandoned cart functionality requires additional payment
  • Can have a higher learning curve than some alternatives
  • Becomes increasingly expensive for high-volume selling.
BigCommerce Awards
Findstack 2024 General Badge
BigCommerce Features
Abandoned Cart Recovery
Affiliate Program
CMS Integration
Customer Management
Customer Reviews
Customizable Templates
Discount Management
Email Marketing
Fraud Detection
Gift Cards
Inventory Management
Loyalty Program
Mobile Optimization
Multi-Currency Support
Multi-channel Selling
Multi-language Support
Order Management
POS Integration
Payment Processing
Product Management
Product Recommendations
Reporting & Analytics
Returns Management
SEO Tools
Security Features
Shipping Management
Social Media Integration
Subscriptions Management
Tax Management
Third-party Integrations
BigCommerce Media
BigCommerce 0
BigCommerce 1
BigCommerce 2
BigCommerce 3
BigCommerce Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: October 03, 2024
BigCommerce Logo
495 BigCommerce Reviews
4.2 out of 5
Small Business (50 or fewer emp.)
Nov 30, 2021
 Source
Overall Rating:
5.0
Dana R. avatar
Dana R.
Chief Photographer
Share
"Hard To Beat.. Especially If You Don't Like Wordpress"
What do you like best about BigCommerce?

For what BC offers, they're hard to beat. Coming from Wordpress/Woo, it's a goldmine of flexibility when it comes to their backend structure, security and flexibility. They offer so much in their base package. Wordpress is messy and so much to maintain. BC is not. It's a simple plug-n-play type of system where you add your content and you can be up and running within 24 hours. It's quite refreshing, actually.

What do you dislike about BigCommerce?

As with most of the others, customization is lacking. Their "free" templates are blah and boring and their paid templates are cost-prohibitive for a startup. If you've got the funds for one, that's great; but for many of my clients, they need something quick and easy to get started with. While BC has a superb back-end, the design side of it for "unseasoned" business owners can be very challenging and frustrating. Their new(er) page designer is good, but not great.

What problems is BigCommerce solving and how is that benefiting you?

Ease of use, quick to implement and a thorough selection of options for the beginning shopkeeper. I work mostly with new small business owners and BC has checked all of our boxes to get started with speed and efficiency.

Small Business (50 or fewer emp.)
Oct 19, 2021
 Source
Overall Rating:
5.0
DE
David E.
Marketing Director, Creative Director, Internet Sales Manager
Share
"BigCommerce Is The Big Deal In Ecommerce"
What do you like best about BigCommerce?

By far it's the online documentation. If you need to find out how to do something, it's spelled out for you by BigCommerce.

What do you dislike about BigCommerce?

At this point, I don't have any dislikes. Came off the Magento platform and haven't looked back since.

What problems is BigCommerce solving and how is that benefiting you?

Business to business is completely doable with BigCommerce and Business to Customer is a breeze.

Small Business (50 or fewer emp.)
Oct 15, 2021
 Source
Overall Rating:
5.0
AL
Amber L.
Sasha Leigh
Share
"There is Better"
What do you like best about BigCommerce?

That Tech Support is available by phone or live chat.

What do you dislike about BigCommerce?

I felt that this product is not user friendly. In addition, their tech support was not very helpful. When I called in, I felt I knew more than their tech support people from all the research I had already done to try and solve the problem.

What problems is BigCommerce solving and how is that benefiting you?

It allowed us to sell our products online.

Small Business (50 or fewer emp.)
Sep 12, 2021
 Source
Overall Rating:
5.0
GR
Girija R.
Senior Sales Consultant
Share
"Affordable eCommerce tool for retail businesses with loads of tools and apps"
What do you like best about BigCommerce?

Bigcommerce is effortless to use. It has plenty of applications that make feed management, conversion tracking, and order tracking easy. It provides feed management app for both Google Ads and Facebook Ads.

What do you dislike about BigCommerce?

Integrating with Google Ads is not possible to advertise products directly from BigCommerce.

What problems is BigCommerce solving and how is that benefiting you?

Backend website development, feed management, order tracking, refund and return management and more.

Small Business (50 or fewer emp.)
Jul 22, 2021
 Source
Overall Rating:
5.0
Diwakar k. avatar
Diwakar K.
Web Designer
Share
"BigCommerce"
What do you like best about BigCommerce?

BigCommerce is just like a Shopify website. the big benefit is customer grouping and we can save our credit card

What do you dislike about BigCommerce?

pro plan is very much costly and not useful for normal peoples

What problems is BigCommerce solving and how is that benefiting you?

The benefit is that one place for all eCommerce solutions and we can easily set up store

Small Business (50 or fewer emp.)
Jun 07, 2021
 Source
Overall Rating:
5.0
ZF
Zack F.
Shark Wheel Coo
Share
"Great Platform"
What do you like best about BigCommerce?

Big Commerce natively includes a lot more functionality than Shopify and Woocommerce. You don't need to fumble around and pay for countless apps per month to get your site working properly.

What do you dislike about BigCommerce?

Wholesale reporting and breaking out reports are a challenge

What problems is BigCommerce solving and how is that benefiting you?

Lower costs, easier to navigate, less apps to configure, less issues

Small Business (50 or fewer emp.)
Feb 26, 2021
 Source
Overall Rating:
5.0
BW
Benjamin W.
Ceo
Share
"BigCommerce - Why We Chose To Build With Them Over Shopify."
What do you like best about BigCommerce?

From the initial theme to the back-end content delivery, BigCommerce is hands down our number one choice. Shopify is cumbersome and their customer service is a joke. BigCommerce and their third party developers are very helpful and their solutions come complete rather than requiring additional solutions.

What do you dislike about BigCommerce?

Our initial dislike was the inability to manage multiple channels through the BigCommerce dashboard. Our other dislike was the scarcity of available themes to choose from. BigCommerce has since turned our frown upside down. They recently released their new channel manager for Facebook, Amazon, Instagram and more. Also, with BigCommerce being chosen by more e-commerce stores, their growing popularity has attracted the best theme and app developers and their offering is outstanding now.

What problems is BigCommerce solving and how is that benefiting you?

The biggest problem is shipping and sales tax. Fortunately with BigCommerce teaming up with Avalara, a sales tax automation software, the sales tax is nearly effortless and a portion of the monthly service fee is paid in your subscription to BigCommerce or entirely free depending on your situation. Shipping is simple too now with any of the apps from the app store. The solutions to the common problems any e-commerce store will face, are the benefits. Think about your past experiences and i'm sure you'll be reminded of a time or times where your search for a solution left you settling due to a lack of options. With BigCommerce and their third party developers, you will find that what you want, down to the smallest detail, is readily available.

Small Business (50 or fewer emp.)
Feb 26, 2021
 Source
Overall Rating:
5.0
LR
Lysa R.
B
Share
"BigCommerce over Any other every day of the week"
What do you like best about BigCommerce?

I like that includes so many elements that you would have to pay separately for on other platforms. It integrates with so many marketplace platforms as well. I like the BC Community online as well as on social media platforms. Everyone is so willing to help others improve their site or solve a problem. It's user friendly so that a beginner can start right away. The tutorials that BigCommerce offers really help with any level one may be on. The chat feature is extremely helpful when you're needing something quick.

What do you dislike about BigCommerce?

I wish there were more free templates to use but overall, especially with being able to add different elements to your home page, the templates provided suffice. You can make it your own without having to code on your own, which I do not.

What problems is BigCommerce solving and how is that benefiting you?

I'm able to list products I house in a warehouse as well as dropship. I can also use the POS in my brick and mortar.

Small Business (50 or fewer emp.)
Jan 27, 2021
 Source
Overall Rating:
5.0
SE
Stanley E.
Independent Contractor
Share
"A great user experience for me. I have loved the e-commerce site from the start"
What do you like best about BigCommerce?

Nothing much actually. Everything is balanced for me and smooth. The services they offer ranges from physical products to digital.. online and in-person services and all. The themes are also good

What do you dislike about BigCommerce?

Integration system. Sometimes it's harder for me to integrate my Instagram using Facebook and all. Even though I try not to use these integrations' it's where my customers contact me the most

What problems is BigCommerce solving and how is that benefiting you?

Integration and increasing my sales channels. Benefit wise I have received alot of recognition and exposure to lots of people

Small Business (50 or fewer emp.)
Jan 26, 2021
 Source
Overall Rating:
5.0
RL
Rick L.
Ceo, Director Of Development
Share
"Big Commerce E-Commerce Platform"
What do you like best about BigCommerce?

I like the fact that I can manipulate our website without the use of a designer. The application is quite robust. With the knowledge base, the user community, and online chat to support, I can usually get most of my questions answered.

What do you dislike about BigCommerce?

There are some portions of the application that are rather technical and confusing. The major drawback is the pricing structure can punitive. Our volume increased to a significant level then our pricing tripled. Once the pandemic hit we were unable to reduce the pricing until the balance of our previous 12 months' volume dropped below the plan benchmark.

What problems is BigCommerce solving and how is that benefiting you?

We are able to offer our customers a unique experience to order corporate catering which helps set us apart from our competition. With our website utilizing Big Commerce we have been able to offer online ordering which has helped us be a market leader for many years.

Small Business (50 or fewer emp.)
Jan 26, 2021
 Source
Overall Rating:
5.0
RH
Richard H.
Owner
Share
"BigCommerce"
What do you like best about BigCommerce?

Ease of building your own web site without the cost of hiring someone, Very easy to navigate and simple to update and add products

What do you dislike about BigCommerce?

only thing so far is shipping options , not as easy as the rest of the options

What problems is BigCommerce solving and how is that benefiting you?

stepping away from magento was a huge help and Big Commerce has made it an easy transfer

Small Business (50 or fewer emp.)
Jan 26, 2021
 Source
Overall Rating:
5.0
Charles L. avatar
Charles L.
Owner/President
Share
"Great online store host"
What do you like best about BigCommerce?

Their customer support is fantastic. If you have any questions or issues, you can connect immediately via chat. The themes are great and very easy to design using Page Builder. Then there are apps that make the process much smoother such as QuickBooks Online syncing pricing and quantities, ShipStation to seamlessly capture and process orders, inkFrog to connect to eBay and Amazon, plus other beneficial apps.

What do you dislike about BigCommerce?

BC has product bulk editing, however it needs to be expanded to include product cost. Also themes that are free are limited.

What problems is BigCommerce solving and how is that benefiting you?

Being able to sell online with a reliable host with immediate customer support is a biggie. We have been able to reach a whole new customer audience by seamlessly integrating with eBay. All we have to do is print out the shipping labels when the orders come in.

Small Business (50 or fewer emp.)
Jan 26, 2021
 Source
Overall Rating:
5.0
Drew S. avatar
Drew S.
Manager Of Brand Development & Merchandise
Share
"Great product and very affordable for Small Businesses to start an online store!!"
What do you like best about BigCommerce?

Our POS is ShopKeep so I would have to say the thing I like best is that BigCommerce integrates with ShopKeep and made setting up the store extremely easy. All products in ShopKeep were able to be turned on in BigCommerce so I didn't have to create everything all over again. Also, inventory tracking is done in both ShopKeep and BigCommerce so if something sells in-store or online, inventory will be accurate on both ends. When bringing in new products, I create the item in ShopKeep, go to integrations, and turn on the new products in BigCommerce where item name, price etc are all transferred through.

What do you dislike about BigCommerce?

I would say the initial thing that I didn't like was that we would get lots and lots of scammers using fraudulent credit cards attempting to purchase merchandise from our online store. The transactions were usually marked as suspicious. We would then look into it and refund the card if it was indeed fraudulent. It was more so just annoying, but updates to BigCommerce and to the checkout process have seemed to fix this issue. One other thing that I would say that I dislike is that sometimes I forget that changes need to be made in ShopKeep first and then those changes will automatically update in BigCommerce. It doesn't update the other way if changes are made in BigCommerce first.

What problems is BigCommerce solving and how is that benefiting you?

When we first started out we had a 3rd party company running our online store. We did no work, but didn't make much off it. Once we saw that ShopKeep and BigCommerce partnered up, it was a nobrainer to look into it. Now people from all over the world are able to purchase products from our team and online store. They don't have to physically attend a game to buy merchandise. We also really like the preorder feature that allows us to start taking preorders for some of our popular products before they arrive. Fans are able to guarantee their item and then don't have to wait in line at a game to get a high demand product.

Small Business (50 or fewer emp.)
Jan 26, 2021
 Source
Overall Rating:
5.0
KF
Ken F.
Owner/Op Webmaster
Share
"They have really helped me take my company to the next level and helped increase sales."
What do you like best about BigCommerce?

I have struggled with trying to run a webstore myself for years as I have a small home based company and was trying to cover all the bases myself. After trying a bunch of different scripts and websites a friend recommended Big Commerce to me to have a look at. They will give you a free trial which is nice to see if what they have works for your needs and were really good about answering any questions I had. Setting up my new website went really smoothly, and between asking questions of Support and watching/reading the very helpful pages and videos they have available I was able to put up a website I am finally proud of and works smoothly for my customers. It is really easy to modify the looks of your site using their templates and WYSIWYG page builder that they provide for you, it did not take me very long to figure out the basics. What is also nice that if you are a beginner or a expert you can modify your website looks, where trying to figure out coding, and css info to modify pages on other platforms would get me very confused and never turn out as good as I had hoped. But with their page builder I have been able to modify all the pages to look just like how I want, and adding additional pages as needed is simple also. Being able to add whatever shipping methods and Payment methods you require is really handy and easy to do and almost right away I noticed a increase in my sales. Something that for at least myself that really worked out perfect was being able to have some orders set to a Pre-Order status, as I make many products by hand, so there is a lead time from order date to shipping date. I had struggled to make this work before, but was thrilled to be able to incorporate it into my website and its worked better then I could have hoped for.

What do you dislike about BigCommerce?

At this time, I can not think of anything that I would say I dislike about things. I have been really pleased with everything up to this time, from support, to value for your $$$.

What problems is BigCommerce solving and how is that benefiting you?

I tried to run my own webstores in the past, and struggled. I suffered a bunch of site crashes and rebuilds which makes a customer not trust you with constantly seeing new sites, having to register again. I have been able to build a website with BigCommerce that I never thought I could do myself, and with the stability of the site, it takes a load of pressure off my shoulders which really is fantastic!!! Having automatic shipping quoting working has really worked out where, as before I could never figure out how to make that work, but have been able to now have everything set up automatic which has I am sure increased sales.

Small Business (50 or fewer emp.)
Jan 26, 2021
 Source
Overall Rating:
5.0
EM
Ernesto M.
Graphic Designer
Share
"Friendly and easy UX"
What do you like best about BigCommerce?

Intuitive environment, powerful, easy to use

What do you dislike about BigCommerce?

To many windows open, but to be fair it's been long time I use it

What problems is BigCommerce solving and how is that benefiting you?

We sold a lot of our posters, people hadn't any problem to order, no complains, that was great !

Small Business (50 or fewer emp.)
Dec 16, 2020
 Source
Overall Rating:
5.0
AV
Angelo V.
Founder
Share
"Provides and guarantees optimal growth."
What do you like best about BigCommerce?

BigCommerce is so easy to configure for both beginners and experienced professionals in the field, as it is a very profitable software, according to the channeling and optimal and advanced growth of your electronic store, providing a fairly complete success, mentioning that maintains a fair ease of payment for all customers registered on this platform, without excluding that one of the most outstanding points from my point of view is that each member can purchase totally secure shopping carts for their convenience.

What do you dislike about BigCommerce?

A flexibility in the main areas of its website, with respect to minor changes, which are equally necessary for a well-structured performance in these areas, in order to establish a stable and solid electronic commerce, which most of users look for a sure source of effectiveness that they can acquire independently, highlighting that these points slow down the progress and growth of any store or organization in general.

What problems is BigCommerce solving and how is that benefiting you?

We use BigCommerce to reach potential customers in a national environment, in order to establish better labor relations, due to the closeness that can be maintained, as it has been a great tool to carry out various follow-ups in our digital inventories, with operations in progress, and those carried out and thus determine a control in these areas, as well as in the registry base of the clients that we acquire, to promote their commercial stability that they present with us, from virtual stores, without excluding that our presence manages in the e-commerce in an amazing and sophisticated way.

Small Business (50 or fewer emp.)
Jul 21, 2020
 Source
Overall Rating:
5.0
Dee Dee M. avatar
Dee Dee M.
Managing Partner
Share
"Big Commerce saved my Company after Volusion almost killed it"
What do you like best about BigCommerce?

Big Commerce is fast and the coding is clean. When I had Volusion my SEO software programs and Google Webtools had many errors due to speed and scripting and other things that just kept me from getting higher visibility on Google. Also - it is far less glitchy. I lost tons of customers when I first moved my platform to Volusion because they couldn't log in and actually ended up in loops. Big Commerce solved that problem and I have slowly gotten my old customers back while getting lots of new ones.

What do you dislike about BigCommerce?

Would like a little bit more flexibility in modifying themes. It is kind of complex.

What problems is BigCommerce solving and how is that benefiting you?

Think I answered that above. But also it has been easy to add apps for loyalty program and mail chimp integration. So it is making my workflow a bit easier.

Small Business (50 or fewer emp.)
Jul 08, 2020
 Source
Overall Rating:
5.0
MF
Marc F.
Founder
Share
"Powerful eCom website builder with the ability to customize"
What do you like best about BigCommerce?

The interface is fairly easy to use overall. It allows me to choose to upload product info and images in bulk or individually. Customize the site using HTML/CSS knowledge or through a compatible app since it is nearly impossible to create a one-size-fits-all website template. They have a helpful tech support team that is available through email, chat, or phone. They also have a helpful and responsive online community.

What do you dislike about BigCommerce?

There are times it is technically demanding and if you do not know how to code in HTML or CSS can be inconvenient when it comes to customizing your site.

What problems is BigCommerce solving and how is that benefiting you?

BigCommerce allows our company to get a website up and running within weeks instead of months using their website templates. Our e-commerce business has been increasing steadily since we first went live with our website. We have to option to combine all websites for each line into one account.

Small Business (50 or fewer emp.)
Jun 25, 2020
 Source
Overall Rating:
5.0
Rodger J. avatar
Rodger J.
Marketing Manager
Share
"One Of The Best eCommerce Platforms"
What do you like best about BigCommerce?

I like how easy it is to use with multiple brands and stores - even without a dedicated method for managing multiple stores. No matter whether it is the site development, which takes weeks instead of months from nothing to a fully functioning store or the installation ofplugins, everything is faster, easier and cheaper to manage from an overall time and cost perspective. Almost everything you want to accomplish is possible within a few minutes compared to hours and days with a platform like Magento. Finally, the support staff at Big Commerce, and the surrounding community is excellent with prompt help with a great attitude!

What do you dislike about BigCommerce?

The fact that there is some features hidden behind a paywall such as the abandoned cart features. Although they're are too sophisticated anyway. Although use has been under 1 year it still seems like it has far less negative qualities then other platforms out there today. After further use I will update this review if possible.

What problems is BigCommerce solving and how is that benefiting you?

Being able to manage multiple stores easily and connecting to 3rd parts apps. This is a huge advantage over other platforms that have long wait times to plan, mockup, design, develop, stage and quality check changes when on Big Commerce it is plug and play with almost everything single switch be extremely easy to accomplish.

Small Business (50 or fewer emp.)
Jun 23, 2020
 Source
Overall Rating:
5.0
AW
Ava W.
Owner
Share
"One of the best online E-Commerce platforms on the Internet!"
What do you like best about BigCommerce?

I love the fact that BigCommerce provides users with the opportunity to have a free trial so that they can try out the services before making a commitment. I also like how easy it is to get your store up and running. They have a nice selection of themes to choose from and a great web based control panel for running every aspect of your store. They also give you a free subdomain (yoursite.mybigcommerce.com) to use if you do not have a domain name for your store. Bigcommerce is one of the best E-commerce providers online, it doesn't matter if this is your very first online store or if you have developed many online stores BigCommerce makes it very easy to get your store set up and running immediately. Bigcommerce makes integrating your products to online marketplaces like Ebay and Amazon very quick and easy.

What do you dislike about BigCommerce?

The things that I dislike about BigCommerce is the fact that they are not many payment methods available to choose from. Another thing I dislike about BigCommerce is the fact that it isn't very easy to dropship items within your store. You can still dropship with BigCommerce but they are not built in tools in the control panel that will automate this process.

What problems is BigCommerce solving and how is that benefiting you?

I have found a great platform to sell my jewelry with BigCommerce. I get the ease of controlling every aspect of my store's design.

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