BigCommerce Reviews & Product Details

I like that they don't force you to use their payment processing.

I believe that ta more open API would be a great move.

Our clients are happy with the platform and if a client is happy we are happy.

Cost is low. The user interface is quite nice and easy to use.

Buggy!!! Don't ever change templates... it results in terribly buggy code. Our site only works sometimes... it gets stuck during the checkout process. It's different for every customer, different browser, etc. The company doesn't seem to be managing to testing the deployments.

Ecommerce...

The ability to integrate your Bigcommerce store ebay and google was the the best feature. eBay, Bigcommerce allows you to expose your products to of vast amount of customers that can result in increasing sales.

Credit card fees are a bit higher than other platforms, compared to Shopify. Not by a lot but overtime the difference will add up.

I can sleep at night with the security protocol that Bigcommerce comes with, very reliable .

E-commerce marketing campaign management functionality

Dislike pricing and advanced features costing

Managing data and tracking performances

The layout and the overall simplicity of the system was nice. It was user friendly and did not require much training.

We had a lot of issues with BigCommerce communicating properly with Square and StitchLabs. Customer service tried to help but it was a lot of blaming the other systems (which we were also working with through customer service) instead of trying to fix the problem on their end.

We use BigCommerce for our online store and rely heavily on it to work properly. We also use it for our online orders which we aim to generate a lot of our revenue from.

Started off as a great system for a small business, but within a few years they stopped fixing issues, broke their own search, ignore requests in their forum, and just left their customers.

They won't fix issues. Act like the issues don't exist. Worse is when they break their own stuff so that you are forced to go find an app to do it at a monthly fee while they still increase their own fees.

We are moving our sites away, After 14 years we are done.

The Seo seems decent in that I am top ranked with not much effort on my part other that doing the basics you read on SEO guides by wiritng good copy and using the right keywords. Site seems to be up most of the time.

Support is useless, They either point the finger at someone else orcompletely misread what you are asking for. I can't tell if this is deliberate or not but it sure feels like it. You will ask them to fix X and they will respond with 35 different ways to say that Y is working just fine. No matter how many time you say "but I am talking about X not Y!" They won't budge. It's down right dastardly. You almost have to respect thier commitment to doing nothing and tiring you out so you live with whatever is broken. They will raise rates and fees and when you ask them to not break the commitment they made on pricing they will blame whoever else they can or respond with something semi-related but not actually addressing your concern. They might get an account rep to engage you and talk about your problems for months that will promise things and by the time you've said all you can about it nothing will have changed. At all. I almost admire thier cunning methods of doing nothing and changing nothing. I wish I never started with them.

It provides a wesite where I can sell stuff.

Absolutely nothing. BigCommerce is a money pit.

Their servers are likely to be retooled DOS 386 machines from the 1980's. Our site is constantly going down, experiences server errors, or slow as molasses. I'm on one of the higher "Pro" tiers so, per their messaging, I'm supposed to be on a better server. Not a chance. They "escalate tickets" but, in the end, refuse to do anything. And I'm stuck with them for a year. BigCommerce is absolutely AWFUL! Our conversion rate is around 40% lower than it was on our trusty (yet very dated) NetworkSolutions store. I am beyond dismayed, and it's not looking likely that my business will survive, thanks exclusively to the wretched infrastructure of BigCommerce. STAY. AWAY. At all costs! BigCommerce should be shut down for misleading their customers and failing to deliver on what they advertise.

It is not solving any problems. It is creating problems. It's driving me to bankruptcy at 100 miles an hour.

I work at an e-commerce company in the tactical industry, and BigCommerce will still do business with us, unlike other companies such as Shopify and WooCommerce. Happy with that.

The user interface is horrible. Glitchy and often down. Customer support rarely has a clue on how to fix issues. Beyond that, any plugins they usually recommend either do not work or are much harder to implement than BC would lead you to believe, severely limiting your options for customizing your website.

It gives us a website on which we can sell products, which is excellent. That is just about it. It creates many more problems than it solves. Again, if we did not HAVE to use them, we definitely would not.

It's a simple to use software with lots of features included. It's also reasonably priced. Good support. They have a great dashboard for most metrics. Templates are so-so.

I've been on Big Commerce for several years. Grew to a few million dollars/year with them on enterprise. Went to cancel (switching to Shopify) and have now waited 3 months for them to cancel and they still charge me $1000/mo. I'm only on a month-to-month plan and no contract. I think they are going bankrupt if it takes them this long. About to file a chargeback with my visa.

Help grow my business.

It takes orders when I need to input them. Other than that it has major problems that limit my business.

It is an empty platform that you have to pay to add on anything useful, most analytics are lacking, everything a normal business would want you have to pay to add on. It is a waste of money. We are presently looking for a CRM to replace it as it does a terrible job. Support sucks. You cannot look up customers with their phone. It drops zip codes out regularly.

None whatsoever, it creates more work attempting to do basic things. When you try to drill down to something and it gives incorrect results or does not understand you have to start all over again. Customer files are difficult to maintain. It is impossible to get adequate support. The link between shipstation and commerce breaks regularly. Shipper HQ the recommended ap is lacking majorly in understanding dimensions etc

SEO field to add keywords, etc., easy to use

Unethical business practices, overcharged me and threatened to shut my site down.Customer service is lacking, no sense of urgency, refuse to allow you to speak to any management or billing department. This was not always the case, apparently there are new owners. I would not set up a new business with them, and would move but it's a large project and expense so I'm stuck.

Not sure what this means? I sell merchandise.

What's most helpful is the extent of analytics provided on orders.

Not user-friendly or visually appealing. Does Not provide receipts that show what discounts were provided on an order.

Getting more details on our customer's such devices used to shop and where the sales are coming from such as social media or email.

Easy marketing, product placement and easy value fields to change for group products.

The price randomly fluctuates and raises leaving you to pay more out of nowhere or completely lose everything!

I'm no longer using it. The price gouging hurt badly and forced my 5 years of business to creating our own website with WordPress 100% free of monthly fees.

It allows someone without knowledge of code to create an online store and collect payments from people.

If you want to customize anything, it's extremely complicated and tedious. The templating system is very old. It's difficult to find freelancers who will work with it anymore because of that. I have one customer who has been on BigCommerce for years and he's had a terrible experience even at one of the highest paying tiers. Their customer support is not helpful at all and their documentation is disorganized and they have old instructions scattered across search engines, it's hard to understand what's still relevant.

It has allowed me (years ago) to create a website for my customers who wanted an online store.