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Zoho Survey Logo
Zoho Survey
Effortless Survey Creation
4.4
(842)
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Zoho Survey Reviews & Product Details

Zoho Survey Overview
What is Zoho Survey?

Zoho Survey is an online survey tool that helps businesses and organizations gather feedback from their customers, employees, and stakeholders. It has an extensive range of customization options, including question types, survey themes, and branding options. It also includes real-time reporting, integration with Zoho CRM, and the ability to conduct surveys in multiple languages. Additionally, it offers robust collaboration and sharing tools, making it easier for teams to work together and get the feedback they need.

Company Zoho Corporation
Year founded 2000
Company size 10,001+ employees
Headquarters Chennai, Tamil Nadu
Social Media
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Ask Questions about Zoho Survey
What Zoho Survey is best for?
How does Zoho Survey compare to Survicate?
What are the pros and cons of Zoho Survey?
Zoho Survey Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Training Documentation
Languages English
Zoho Survey Features
A/B Testing
Advanced Analytics
Anonymous Responses
Collaboration Tools
Custom Branding
Customizable Templates
Data Export
Drag-and-Drop Builder
Email Distribution
Incentive Management
Mobile Survey Support
Multi-User Management
Multilingual Surveys
NPS Surveys
Offline Response Collection
Panel Management
Partial Responses
Pre-built Survey Questions
Question Library
Real-time Reporting
Response Quotas
Response Validation
Skip Logic
Survey Embedding
Survey Logic/Branching
Survey Scheduling
Survey Sharing
Survey Templates
Survey URL Customization
Third-party Integrations
Zoho Survey Media
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Zoho Survey Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: February 22, 2025
Zoho Survey Logo
842 Zoho Survey Reviews
4.4 out of 5
Small Business (50 or fewer emp.)
Apr 20, 2020
 Source
Overall Rating:
4.0
DB
David B.
Founder
Share
"The most beneficial survey software out there!"
What do you like best about Zoho Survey?

got a lot of information out to our gathering and input rapidly from everybody. Cost is somewhat high for not-for-profit youth gathering yet overall its great Review gathered by and facilitated on G2.com.

What do you dislike about Zoho Survey?

cost, for the most part, it's equitable too costly when we have no pay lol Review gathered by and facilitated on G2.com.

What problems is Zoho Survey solving and how is that benefiting you?

had the option to survey guardians on a few occasions to get foreseen support Review gathered by and facilitated on G2.com.

Mid Market (51-1000 emp.)
Feb 26, 2020
 Source
Overall Rating:
4.0
JD
James D.
Founder
Share
"Very Good Helpdesk!"
What do you like best about Zoho Survey?

Ticketing is easy to use and user friendly

What do you dislike about Zoho Survey?

what I dislike? probably the settings is really complex for new users

What problems is Zoho Survey solving and how is that benefiting you?

helpdesk and ticketing is much easier when you develop your own templates

Small Business (50 or fewer emp.)
Jan 07, 2020
 Source
Overall Rating:
4.0
HU
Holly U.
Founder
Share
"Perfect for creating short Surveys."
What do you like best about Zoho Survey?

Make reviews on a stage like this is great, they are all around planned and organized by various classifications, it involves choosing the one that best suits you and modifying it to your necessities. The reviews in this stage are dynamic. We can work legitimately with every purchaser to know their inclinations, process them and examine them. Making a record is very straightforward you don't really need to give the telephone number which proposes that you regard the security of your clients.

What do you dislike about Zoho Survey?

I don't perceive any weakness in this instrument has been extremely valuable.

What problems is Zoho Survey solving and how is that benefiting you?

Process the assessments of my customers and characterize direct activities to meet the destinations of each overview. The purchaser feels that he has a place with the organization's basic leadership and with a specific goal in mind produces faithfulness. I don't invest a great deal of energy and exertion structuring instruments to quantify fulfillment as a rule, I accept, process and break down the assessments of my customers.

Small Business (50 or fewer emp.)
Jan 05, 2020
 Source
Overall Rating:
4.0
PG
Pascale G.
Founder
Share
"Zoho survey"
What do you like best about Zoho Survey?

We can integrate with the Zoho CRM when the survey is done it will filled all the fields from the forms in the CRM

What do you dislike about Zoho Survey?

as a first time user, create advanced conditions with variables was not so obvious, but with the support help, the job was done

What problems is Zoho Survey solving and how is that benefiting you?

Create leads from a call center

Small Business (50 or fewer emp.)
Dec 27, 2019
 Source
Overall Rating:
4.0
KM
Kps M.
Founder
Share
"Conducting special and custom surveys"
What do you like best about Zoho Survey?

Large number of templates that I use for my surveys, which are quire time saver. it is quite effortless for me to assemble the data.

What do you dislike about Zoho Survey?

Limitation constraints for adding questions is not liked by me at all. Also, it has limited branding options

What problems is Zoho Survey solving and how is that benefiting you?

It is a extremely easy interface that assists in making surveys for checking market. It can also be used offline to create the surveys.

Small Business (50 or fewer emp.)
Dec 25, 2019
 Source
Overall Rating:
4.0
ZT
Zacharia T.
Founder
Share
"Easy to use, beautiful data visualization"
What do you like best about Zoho Survey?

Zoho Survey has helped me to have a good appreciation of the statistics and the survey format that no other program has given me, thanks to this platform I can make accurate decisions according to the surveys that customers respond through the system. In addition, its integrations are excellent with other products and its price is very accessible to the public. It is definitely a very good program and with great boom at the level of public opinion format and its subsequent analysis.

What do you dislike about Zoho Survey?

The basic subscription package is limited to ten survey questions so this works only if you're developing and sending out short surveys. If you're looking to collect more information, however, you'll need a more robust package at a higher price.

What problems is Zoho Survey solving and how is that benefiting you?

you'll need a more robust package at a higher price and also don't limit a Package

Small Business (50 or fewer emp.)
Dec 12, 2019
 Source
Overall Rating:
4.0
Ragul M G. avatar
Ragul M G.
Assistant System Engineer Trainee
Share
"Unique tool with strong platform for survey"
What do you like best about Zoho Survey?

Honestly not a end-user of Zoho; but after using its applications I have changed my mind. Zoho Survey is very easy to use. Its user-friendly templates are worth a try. I am impressed by its performance in result analyzation. The process of publishing the survey is an ease of a task. My personal favor feature of Zoho Survey is "Survey Scoring".

What do you dislike about Zoho Survey?

I personally dont witness any downside. This tool is so useful. One of the best products of Zoho Inc. There are some minute issues that I noticed while Customizing; I hope the build team works on it.

What problems is Zoho Survey solving and how is that benefiting you?

I do some research for my white papers. I was intially certainly using Google survey for surveying. One of my friend suggested me to use Zoho Survey. So I just tried and was impressed with its features. Trust me, its so useful. It can be used for any type of survey. The templates that are available within, will guide you in making some really spectacular survey forms.

Enterprise (> 1000 emp.)
Nov 24, 2019
 Source
Overall Rating:
4.0
Angela L. avatar
Angela L.
Project Manager
Share
"Interfaz muy dinamica"
What do you like best about Zoho Survey?

En muy poco tiempo obtuve la configuración de mi encuesta lista para usar. La interfaz es bastante fácil de manejar y es casi todo lo que deseo para hacer las encuestas que necesito de una forma unica y muy agradable.

What do you dislike about Zoho Survey?

No es práctico de usar en un teléfono. Necesitan rediseñar su sitio móvil, ya que a menudo me gusta trabajar en mi iPhone, pero tengo que usar mi computadora portátil al analizar las respuestas de mi encuesta.

What problems is Zoho Survey solving and how is that benefiting you?

Nos ha solucionado muchos procesos de recoleccion de datos en el departamento en el que trabajo, comenzando por la función de encuesta fuera de línea. También fue fácil crear una encuesta debido a la variedad de tipos de preguntas. También era fácilmente compartible, lo que me simplificaba la vida. También me dio la opción de integración de Google, por lo que pude acceder a la hoja de cálculo de la encuesta desde cualquier lugar.

Enterprise (> 1000 emp.)
Nov 18, 2019
 Source
Overall Rating:
4.0
RM
Rosa M.
Customer Support
Share
" An outstanding survey app"
What do you like best about Zoho Survey?

I like the Google drive functionality, which allows you to store data from the Zoho questionnaire on the device, making it easy to download for reuse anywhere in the future.

What do you dislike about Zoho Survey?

I have no issue or any dislike with this tool. It is really an outstanding survey app

What problems is Zoho Survey solving and how is that benefiting you?

It provides me with the easiest and most comprehensive way to carry out assessments on our working environment and our practices to support our clients.

Enterprise (> 1000 emp.)
Nov 16, 2019
 Source
Overall Rating:
4.0
TW
Tj W.
Microsoft Developer
Share
"Soo good for takimg small surveys"
What do you like best about Zoho Survey?

You get paid for completing surveys which take up to 5 muns what a wonderfull website!

What do you dislike about Zoho Survey?

Very hard to make alot of money but you will still get like $2 every 10 mins

What problems is Zoho Survey solving and how is that benefiting you?

We dont really use it for work but we sometimes use it for like facts but yeah we sometimes use it for work

Small Business (50 or fewer emp.)
Nov 16, 2019
 Source
Overall Rating:
4.0
Irfan S. avatar
Irfan S.
Electrical Design Engineer
Share
"Zoho the best online survey"
What do you like best about Zoho Survey?

It is the best and easiest type of online survey for all the peoples because it has lots of features and it has many types of built in templates so the users can easily express his thoughts and ideas. The users can answer the questions in short time. In business we need to interact woth with people so it provides a way to communicate and interact with people.

What do you dislike about Zoho Survey?

Some questions are repeated again and again so it's a bit annoying for me. It needs more templates and are to be modern ones. Otherwise it is very good service.

What problems is Zoho Survey solving and how is that benefiting you?

I can easily interact with lots of business clients and companies.

Enterprise (> 1000 emp.)
Nov 09, 2019
 Source
Overall Rating:
4.0
VA
Viktoria A.
Customer Support
Share
"Easier and more accurate surveying process"
What do you like best about Zoho Survey?

Is one of the most common support softwares in my work, gives me the simplest and most complete means of surveying our work environment and the work that we do for our client. With Zoho Survey, I can make open and closed questions surveys, complete development fields or simple selection, which are useful to collect information regarding our clients' observations.

What do you dislike about Zoho Survey?

I have found from my own observations that respondents to surveys can choose to proceed to survey or discontinue because the survey site layout is attractive or unattractive. This shortcoming must be resolved by Zoho.

What problems is Zoho Survey solving and how is that benefiting you?

Good user interface,the resources are good for you to use the templates available so that I can connect to my crm and syncs. Allows me to collect information without sending reports to my customers

Small Business (50 or fewer emp.)
Nov 08, 2019
 Source
Overall Rating:
4.0
Syara S. avatar
Syara S.
Account Manager
Share
"Great platform for CRM "
What do you like best about Zoho Survey?

My company uses Zoho CRM to track our sales and customer pipelines. I like how Zoho has all features to follow through a deal till the very end.

What do you dislike about Zoho Survey?

No dislikes! So far it is very user friendly and keeps all data within accounts so it makes it easy to check status

What problems is Zoho Survey solving and how is that benefiting you?

Staying accountable and tracking all notes and sending out surveys!

Mid Market (51-1000 emp.)
Nov 08, 2019
 Source
Overall Rating:
4.0
JM
Jay M.
Customer Service
Share
"Great for creating surveys!"
What do you like best about Zoho Survey?

I love what a design tool they have. I welcome the prospect of an online questionnaire. Through coming up with my own template, I can do survey customizations. The offline alternative is a great help in performing surveys without online access.

What do you dislike about Zoho Survey?

I would like to see improvement on certain formatting contingent questioning forms.

What problems is Zoho Survey solving and how is that benefiting you?

The compatibility of Zoho CRM software is what I like most about Zoho Survey. In fact, this program incorporates the answers directly into our CRM through our Leads framework so that we can handle knowledge to meet our needs. We do not need to switch from Zoho CRM.

Mid Market (51-1000 emp.)
Oct 21, 2019
 Source
Overall Rating:
4.0
ANKIT D. avatar
Ankit D.
Assistant Manager
Share
"Good Plans with affordable pricing"
What do you like best about Zoho Survey?

The cost is low so it becomes easy for me to convince my senior management to go for the tool. Local support team even works closely to

What do you dislike about Zoho Survey?

Less Premade template is available on the portal. Also, proper instructions on how to implement the survey are missing.

What problems is Zoho Survey solving and how is that benefiting you?

Taking inputs from our website audience regarding their overall website experience.

Enterprise (> 1000 emp.)
Sep 16, 2019
 Source
Overall Rating:
4.0
HK
Hamza K.
Abap Developer Sap
Share
"Versatile and Powerful Survey Software"
What do you like best about Zoho Survey?

Zoho Survey is ideal when you want to go beyond the basic survey question options that you get from free survey tools, you need to brand your survey as your own or you need to support a large number of responses

What do you dislike about Zoho Survey?

i think as per other competitors it is most complex survey application

What problems is Zoho Survey solving and how is that benefiting you?

Zoho Survey is one of the support software that I use most in my work; and I do this because this software offers me the simplest and complete way to do surveys related to our work environment and the performance of our activities for the service of our customers

Small Business (50 or fewer emp.)
Aug 29, 2019
 Source
Overall Rating:
4.0
GN
Grace N.
Grace
Share
"great addition"
What do you like best about Zoho Survey?

The options you create can be very customizable. The admin pages is nice gives a lot of detailed information about the responses.

What do you dislike about Zoho Survey?

It does have a few limits like creating large survey's.

What problems is Zoho Survey solving and how is that benefiting you?

Asking your clients what they think about our company and colleagues

Small Business (50 or fewer emp.)
Aug 27, 2019
 Source
Overall Rating:
4.0
MK
Mark K.
Founder
Share
"Integrated Survey Solution"
What do you like best about Zoho Survey?

We use Zoho for all our enterprise services, and the integrations Zoho offers with the rest of their environment (i.e. CRM) is a big plus for us. Additionally, the service offers good analytics as well as a broad range of options (more elaborate than for example Google Surveys).

What do you dislike about Zoho Survey?

All options and integrations come at a cost of increased complexity. While setting up basic surveys is easy, more advanced integrated and conditional surveys are harder, and require experience with the form builder. Not any one of our employees can just start building integrated surveys.

What problems is Zoho Survey solving and how is that benefiting you?

We want to obtain customer insights about our products. Since Zoho Survey is integrated with the CRM, this allows us to easily target our user base, and link analytics to that as well.

Enterprise (> 1000 emp.)
Aug 26, 2019
 Source
Overall Rating:
4.0
adithya s. avatar
Adithya S.
Design Engineer Trainee
Share
"Zoho surveys a online based innovative database gathering tool."
What do you like best about Zoho Survey?

Zoho surveys contains all the necessary features to address basic surveys requirements. The data can be interpreted in many different ways with wide range of built-in reports and interactive charts.

What do you dislike about Zoho Survey?

We get only some basic features with free version of it. Either a standard or premium needs to be bought to accomplish our tasks. Their is no support provided for question blocks.

What problems is Zoho Survey solving and how is that benefiting you?

In collecting feedbacks and responses from clients and employees.

Enterprise (> 1000 emp.)
Aug 13, 2019
 Source
Overall Rating:
4.0
Vikram J. avatar
Vikram J.
Computer Programmer
Share
"Zoho Survey review"
What do you like best about Zoho Survey?

Zoho Survey is a very cool to use app and it is composed of so many features to making surveys and distribute the survey between either your employees or the customers. Zoho survey is an easy way to conduct easy and fast surveys among our both clients and customers. It is intuitive both on the business side and on the customer side.

What do you dislike about Zoho Survey?

Zoho Survey has limited template layouts. Also you can't send out reminders, you can't customize the look very much as per your need as it has limited number of templates, the customer reporting feature is also lacking. So I personally think that they should add more features to the product which will make this software more productive.

What problems is Zoho Survey solving and how is that benefiting you?

Zoho Survey is used by me daily for creating surveys and really it is such an easy task to make and send surveys with the Zoho Survey. This app also allows users to share the survey on social media sites like Facebook, LinkedIn and many more. So it is a great tool for me.

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