Zoho Desk Reviews & Product Details

Having the ability to create at least 2 departments is very helpful to our goal of providing reports to upper management regarding our time spent assisting in each department.

I am not seeing an option to show how much progress has been made per ticket. We're looking for sort of a percentage dropdown to indicate to a supervisor that a ticket has not been ignored, and is in fact 80% done.

We plan to show that we need another employee in the IT Department. We are currently understaffed and need reports to give to management to support the need for an additional employee.

Zoho desk is an excellent tool to make your customer service a competitive advantage. Best thing we like its ticketing management system

Right now there is nothing that we don't like in zoho desk

We were looking for a customer support tool to give our customer support a competitive advantage. Zoho solved this problem, and now our customer support has been improved.

ZohoDesk allows us to manage our leads, leads status, and leads management, Reminding leads to paying their dues on time, and other data management

Calling Via phone would be a good option without normal Volte

Outbound call for client management

Zoho desk is amazing and easy to configure

Nothing as of now. need more to explore and update if required

It will be useful to handle customers issues

I like the flexibility and ease of integrating Zoho into my website. I guess anybody with minimum knowledge can do that.

I did not find anything that I disliked about it. In Zoho, every menu was where I expected. The brilliant design of Zoho allowed me to create a full fledge help desk in a day.

Zoho not only helped me to integrate a help desk into my website but also made it possible to bring it quickly under my domain. Zoho sorted out the HTTPS certificate in a short time.

Las funciones del sistema cumplen con todo lo que los administradores de TI buscamos en para organizar efectivamente el equipo de trabajo y optimizar la atencion de los usuarios internos

Me gustaria personalizar mas a detalle la plataforma de autoayuda. Dar mayor valor a la marca con formas y colores que representen a la compañia. Crear una integracion

Ningun problema

Zoho is so well priced it should be the number one choice for any of the services it already offers.

None so far. Been having a really good experience with all the services I opted.

Knowledge base

Ticket management, flexibility to customize fields,to create rules and more other features .Contacts field allows us to create and update information of ourcustomers, making it a holistic system to manage customers.

We have not came across anything that we dislike about the system. It has so far been great to us !

With zohodesk, we need not worry about support requests that are coming via Whatsapp, SMS's and via teleconversation. We now have a centralized ticketing system which generates automated ticket numbers and customers are well informed with our updates via the Resolution and Time Entry options.

The API documentation was very clear for me to understand.

ASAP SDK UI should be customisable. Possible to give the API for ASAP so that we can do our custom UI for chats?

Customer tickets handling

Integration with WhatsApp and digital phone.

That the name of the person who answers the ticket doesn´t automatically show on WhatsApp. I wish it would automatically send a message like: Hi, this is Paulo, so the client knows who is talking to them. Also, I wish it had cheap phone service in Brazil. I currently work with a phone company that offers unlimited calls to landline and cellphones anywhere in Brazil. As far as I saw, Zoho Desk is not integrated with voip provider that offers similar prices.

Help Center and centralizing costumer interactions in one place.

I love the Live View of my Customers who are on the Website. My Customer service Agents really like the Chat and Ticketing System.

There is nothing we can complain about. Really lovely Service.

My Customers are happy that we can offer Live Chat at our Shop.

Without CRM, It has enough features manage clients.

Can't find WorkDrive add-on in the marketplace.

No need to have engineers to establish support desk. And It does't cost so much.

The client portal access system. After using various other systems and moving to Zoho CRM we decided to look at Desk for our support ticking system. The ease of use and configuration has made the transition seamless.

No integration with CRM as a standalone package.

Clients being able to see logged calls within their own account for all users.

very good user interface and response time. less stress to update the ticket

not dislike but so many functions in the setting page, sometimes it takes time to find what I am looking for

ticketing multiple customer support in one location

the ability to have multi-role technicians, and multiple service queues to have multiple ways to interact such as email, WhatsApp, social media, forms and service portals

the only thing is that custom fields are limited and if you are working with several queues you sure will need to purchase more custom fields for te helpdesk forms

It's a great platform for internal services such as IT, HR, Procurement,and also for Outside customers as our Service Account managers use it to follow up on customers tech support requests

Simplicity and straightforwardness. Any person without basic knowledge of operating such a platform can use the Zoho desk.

Nothing, I enjoyed using Zoho desk and it is very useful

I needed to develop a knowledge base and zoho helped me do it.

Por que tem sido muito funcional, além disso é bem semelhante a prosposta que estavamos procurando, algo que fosse parecido com o que ja temos atualmente, mas melhor.

Até o momento não encontrei nenhum ponto negativo, mas creio que poderia ter mais pop ups durante os primeiro acessos explicando melhor o que cada função faz, seria muito bom

Estamos na verdade realizando alguns testes em busca de tentar resolver alguns problemas com o tempo de atendimento, qualidade e também com o controle atraves dos relatórios

easy to use and understand for anyone new to

trail should have been longer to understand the full functionalities

streamlining our support team's communication with clients

Efficiency , flexibility and simplicity

The product is excellent under any point of view

Customer relationships management

Helps you to handle patches and control your inventory assets.

So far I don't have something I don't like

Connect with the users easily.