Podium Reviews & Product Details

You get immediate feedback from customers and it is also a communication source.

There is nothing negative about Podium at this time.

We are able to stay on top of any customer sales or delivery issues.

I really like the ease of use of this program. I love to be able to communicate with my customers and to have the ability to solve their problems without a lot of lag time in between

There a lot of notifications. Sometimes too many. if they could streamline the notifications a little better, that'd be awesome!

I love to get the customer feedback so quickly and you can communicate with customers easily!

easily able to communicate with busy customers

having to assign the conversation each time, would make sense to automatically assign when a text is sent

communication is at the customer's fingertips which makes it quick and easy. We are able to send out our current campaigns and increases service revenue

How quick and easy it to use. You can send a request for a review right from your phone while your talking to your customer.

Difficult to share customers between two departments especially a business that has a retail / sales.

We are increasing our volume of reviews due to the convenience for customer to respond back. We are getting a better read on what we are doing right for and where we are coming up weak for customer service.

The quick communication when we get a new review

there is nothing that I don't like about podium

Quicker attention to dissatisfied customers.

Easy to send reviews to customers through multiple avenues, facebook, email, etc...!

Nothing, it works fantastic. Very clean user experience on the front and back end

Getting more reviews quickly, we are able to send review links in seconds, so we can garner instant responses

It helps us get more reviews for our company

i cant really think of anything that i dont like about using podium

It brings more business to our company and its super fast

I love how user friendly Podium is as a whole. For our office, we are constantly on the move and going a mile a minute. The ease of just selecting the sender information and 2 steps of typing truly help with the ease of getting feedback from our patients. Even our patients comment on how easy and painless it is to complete the review we send them. It's not time consuming, which encourages them to truly want to leave a review.

I don't like the frequent bugs that occur when trying to access the site. Sometimes it's a hit or miss if we can log in our first time trying to pull up the website.

We are resolving the issue, of gathering thorough feedback on out patients' experiences. Some times our patients want to brag on us, and Podium truly gives them the opportunity to do so, or to also let us know what we need to work on.

Quality of app and fast feedback. Never had any issues with service

Sometimes there’s issues with data connection and updates

Any customer issue s

I love how easy it is to stay connected with your customers when times have become so virtual.

I wish there was like a section where you could schedule followups for your customer.

Reaching out to customers. Virtually selling during covid.

Allows clients more ways to communicate with me

Sometimes the podium team forgets to followup on issues affecting my user experience

I am able to better let my client choose how they contact me and my team. Podium has been instrumental in my google review page which now boasts a 4.9. Live chats allows for fast and effective communication. Increased client engagement.

Most customers only take the time to write a review when something goes wrong. This platform makes it easy for your customers to write reviews on your business. Reviews on platforms like Google, Facebook & Yelp have tripled. Also being able to communicate through text opens communication with customers.

Create a more user friendly text option. Separate the option out on the platform.

Getting the customer that have a good experience write a review. The platform makes it very easy for the customer.

The fact that it's automated and we don't have to verbally ask each client for their review in person.

The cost of the product but it is worth it.

Great for marketing

Podium makes it easy to recommend to my clients because of their excellent review generation/reputation platform. Other features such as webchat have also allowed clients to improve their conversion rates and improve customer service.

That someone doesn't do it for you! Honestly though, Podium is a great DIY solution, and I'd recommend to business owners looking to improve without breaking the bank.

Increase in reviews. Improved customer engagement. Clear analytics for results.

Makes it simple for customers to review our company.

Occasional bugs. Like cannot see the review history for the month of May.

Keeps track of of the reviews that I've sent for me.