Gorgias Reviews & Product Details

The way it brings everything together in one platform and it's so organized!

Sometimes not all of the DM's come in to Gorgias.

sometimes we couldn't get all the DM's or questions answered right away now it's so easy to chat and answer every DM.

The team from sales to onboarding to these support afterwards has been well thought out, and clearly communicated.

It wasn't as clear as how to set up SPAM filters, but our rep walked me through this.

Giving our customers an amazing buying experience through our support.

I love how seamless it is to quickly resolve customer issues. I also love that I don't have to leave the platform to refund customers. Everything that I need is within Gorgias.

I don't dislike anything. The only thing that I find complicated is creating rules to auto-close tickets. I will have to review this again.

I'm currently loving the rating system. I love that customers can rate our service which allows us to see where we can improve service + product-wise.

I like that you can write a response and automate action items.

Email response and Social response API errors, having to reply in Outlook and IG instead. I encounter 2 errors a day per /60 tickets.

We are solving our lack of staffing by filtering all of our customer communication in one place. Our reviews are filtered using Stamped.io and receiving them in this software further streamlines our processes.

I Like that you can see all your notifications in one place and nothing goes unresolved. It makes it so much easier to help our customers. I'm really enjoying the ease of it.

There's nothing that I can think of that I don't like. I really think the program is a really efficient way to conduct our business and get better communication with our customers.

I get to help customers when they are frustrated and try to reach us in different ways, now I get to see it in one place. I'm glad I have this tool to help my customers.

So far, we are still setting up, the team at Gorgias is helping all along the way with everything we want to see Gorgias do for us! They are knowledgeable and available!

Nothing at this time is dislikable. Everyone has been so helpful and has great customer service! At this time I would not change anything about Gorgias.

We have not launched Gorgias live yet but so far as we are testing with our testing website I think Gorgias is going to do GREAT things for our company's customer service!

I love the support we get from Gorgias when it comes to make things easier for internal communications and reports, not to mention the way that all the tags help to organize the open tickets on customer service as well as those pending follow-ups from our company.

I only wish there would be a bottom or option that offers us to export everything to excel, in a most complete way. Other than that, I'm happy with this great bussiness tool.

We needed to find out the orders that needed to file a claim on their shipping for many reasons and we found the tags are great for this specific task. We know if something is missing, broken or deffective.

The easibility of it. Also the analytics of it all. It give great feedback on agents, on reviews. It hooks up to so many apps and Shopify. It's amazing.

Wish there was a better way to search information for tags. Also better dms process

Getting through more tickets easier and faster.

Gorgis has totally streamlined all our CS needs. We now communicate much better internally on tickets and get back to customers faster. It saves us so much time too! Highly recommend!

I feel like it's really hard to track down getting paid out on referrals. Still haven't gotten paid and sent many to Gorgias.

Not getting tickets lost falling through the cracks. Everything now easily getas a response to.

I can assign tickets to the right people and all channels are coming through in one place

Maybe the layout could be a little clearer when there is a long thread of emails going back and forth

All customer contact is in one place and I can keep track of tickets

All our messages and social media platforms are in one easy convenient location. The new phone feature is great, especially since our team works from home and lives states away from each other.

Sometimes the automated rules and the spam setting will get some of the real customers looking for help so we have to keep an eye on those closed tickets and the spam folder.

We do not have to give everyone passwords to all our social media or any programs we simply sign in to Gorgias and they have all the messages and can respond from there. I can't believe we went so long without it,m I definitely see this program being used for us for the long haul!

I manage Customer Service for a small company that's growing like crazy! Gorgias has helped our team so much with the organization of tickets and drastically lowering our response time! Our customers are noticeably more satisfied with our quick responses!

There is little to dislike about Gorgias! Even when certain integrations are down, we are always notified and the problem is solved in a timely manner :)

Previously, we had four agents working out of the same Inbox. Since switching to Gorgias, we've been able to have agents stay on tickets and respond to customers much quicker as a result :) We're not spending so much time reading through conversations to get the entire picture! The ability to leave internal notes is super helpful. We also have about four inboxes we monitor so it's super helpful to have those all in one place as well.

Gorgias has been integral to our company's success and enables us to easily and efficiently manage all customer enquiries from both email, social, as well as live chat. We love the countless features including macros, autoresponders and useful integrations. We also love that we can use the one platform for all of our businesses.

Nothing. We have found that Gorgias has all of the features that we have been looking for in a customer service ticketing system. The one small thing that could be improved is that the iPhone app will occasionally log our users out.

Handling queries from multiple businesses and platforms all under one platform. We love the macros feature as well as the range of innovative features for efficiency. Love how they are constantly coming up with new features to make our lives easier

It integrates with all apps we use. We enjoy the vertical integration, it helps use solves issues fast and team saves time.

The menu is too crowded. It will be nice to create more accessible and user-friendly menus and features.

We are managing all our customer support tickets including SMS, phone and emails with one platform. The phone feature is something we just realized.

How easy it is to use, and how it makes my job easier.

When it goes under maintenance even tho it normally doesn't take that long.

Mostly providing assistance to customers in need.