Rippling Pricing Overview

Support is very responsive on routine issues. Some other companies in this space are absolutely terrible when it comes to support response.

Rippling makes many promises and eludes to many things that don't end up being delivered. Examples: - At several points they indicated we'd be introduced to our account manager, during the sales process, after we signed, etc. However there are no assigned acount managers, its a 'pool', there's no way to be introduced to an account manager. They seem to know how things actually work and theres no way that how things actually work could be aligned with the concept of 'we'll introduce you to your account manager' - Charging the wrong amounts -- some amounts charged did not align with our contract and this took a major battle to fix, which eventually got fixed but I had to go around support to do it - Product is very unintuitive and most aspects of it feel unfinished. It 'looks' good, but is actually quite difficult to find what youre looking for and things do not seem fully thought out and complete. - As an IT person I find their single sign on and application management system very poorly designed, when setting it up the field labels are not clear enough, the documentation is poor. Support responses are unclear and poor. We paid for the app management but never implemented it and won't implement it. They pride themselves on this part of Rippling and are convinced its great but its subpar compared to dedicated offerings for this purpose. - Migration was extremely rough, they ended up using a data set from 10 months ago and did not tell us this, it resulted in incorrect pay rates and employee deductions that created a mess and embarrassment for us - Due to the fact they off App management, if you want to then use Okta you have to pay a large fee to Rippling to integrate with it which is quite unusual. - Based product functions such as security necessities like requiring 2FA or notifiying if a user does not have 2FA require setting up workflow automations in Rippling, these basic security necessities are not baked in, you have to use a 'recipe'. The reason they do this is so that you burn automation recipes and have to buy more, I think its completely lame to not have basic security necessities around 2FA built in without requiring workflows recipies that are complicated to a non-IT user. - Further related to the above, we signed up for pretty much the full package of everything when we purchased, I think received a pop-up suggesting I setup 2FA notifications, well I accepted it and created the workflow recipe to notify me if a user does not have 2FA and that burnt the 'one' workflow recipe that is built into my package, in order to get more I have to upgrade or purchase their new 'core' product. - They are taking on a lot of the bad behaviors that earned salesforce a poor reputation, yet at this point salesforce has actually stopped doing many of those things yet Rippling does them and justifies that SalesForce does them. - Too much pure revenue driven design, decision making, etc. - I think its actually a bad thing that its a sprawling suite trying to do payroll, HR and IT functions and then basically punishes you in some way due to their own failure of not making one of those aspects good and your needing to use something else - A product that just focuses on HR and Payroll will assume youre going to integrate with other things for everything else and not make that harder on you. - To do integrations that are now common such as slack notifications requires one purchase the App Management product, again this is lame another payroll/HR product would just integrate with slack and not force you to buy an application management per user SKU to simply do slack notifications. - I'm overall pretty frustrated with it and would not buy it if I had the decision again. - I strongly believe they have numerous fake reviews or are using a marketing firm or something. No software product would ever have 5/5 reviews, even iPhone or iTunes at its height probably couldn't have gotten 5/5, there's no way Rippling would legitimately get 5/5 reviews, I don't think thats really even possible for SaaS or computer software period. - I think they focus too much on new revenue producing features than really finishing the features they have - Documentation is poor and seems like a first draft, they are resistant to improving documentation when receiving feedback. - Supposed to be an everything place for all things people, however its really inept and limited in storing documents. It can't store links to OneDrive or Confluence content such as other SaaS applications can injest links to other cloud based content Rippling does not. It ends up not being used for storing HR forms and content. - I have an HR person with a science degree who is very detail oriented and technical and they will still basically not go through trying to use Rippling for things like sending out forms and such because they will say its such a project to setup that they stick with older methods.

The primary value for us is payroll, the rest has not gone very well and we're using other systems.

The platform is simple to use. You don't have to go through too many layers to set up. Their onboarding is more automated, with reminders that make it seamless. I didn't choose them at first, but I switched when my first provider (Paycom) was going to make me wire funds every pay period - which my bank charges me $25 or $35 each time. Rippling will do ACH after the first payroll and just found the process very easy to switch to them after they were my 2nd choice, to begin with. I'm a small business that will grow employee count, and the fees seem to be very reasonable and don't put a cost on every payroll deposit, only a monthly fee. Rippling matches my company mantra of utilizing technology at every step to make my business more efficient and with fewer people needed. Lastly, I would suggest any new business feel confident in Rippling and their integrations to make it easy to set up and process payrolls.

My rep was very responsive, although she was not U.S.-based, so we had time zone differences to work through but a minor complaint. She was helpful and professional, which I appreciated. I wasn't thrilled about signing a year contract but got over that as well, as I have more important things to do than switch payroll providers every few months. At first, I was missing the personalized service that I had with Paycom, but Rippling is easy to figure out and use, so that works even better for me to do it independently.

Rippling solves the complex stigma of doing payroll. It is easy for a small business to set up and use. It also works within my company initiative to use the best technology resources to make myself and the business more efficient. I can see the benefit for larger companies with standard onboarding processes for each employee with hardware and software licenses set up, and Rippling makes that easy to do. I will control this piece in the beginning as I don't have the hardware standardized yet.

They make HR easy. Simple Payroll, health insurance, 401K, recruiting, and on-boarding out of the box and all-in-one. Rippling lets the HR department give the options and then the employees make their selections. Those selections are then automatically configured everywhere. Absolutely zero redundant data entry! Absolutely great software. I have tried Quickbooks Payroll, Paylocity, and ADP over the years and Rippling has them beat in feature set and ease of use hands down. Payroll literally takes just a few minutes a pay period now. With ADP, I always had to make sure the insurance payments were correct and got paid. I was always coordinating between our 401K provider and payroll. It was a pain. No tto mention the double data entry of sending everyone the employee information. Rippling integrates everything into one system that talks with/to everyone. Their third party providers are seriously the best. Paylocity, If I could sum up Paylocity in 1 word it would be "headache". To process a single payroll took infinite clicks, three screens, and 4 different reports. The on-boarding was a mess and very limited in what you can do. In order for their system to calculate the health insurance charges and for my employees to pick their plan, they asked me to manually input the entire plan rate matrix per age. They charged integration fees for any 3rd party system I wanted to integrate with. I will say they had great customer support. But it came at a cost. I was charge over $2000 just to get things rolling. With Rippling, everything was already done and integrated. It was insanely simple to setup. I cannot say enough about how great Rippling is and how I am excited to what they are going to become. There is no better software out there than Rippling for ALL THINGS HR.

Being on the cutting edge, there have been a few snags in the software along the way. However, their support team always fixes them quickly and get's everything corrected. Great team. The only thing that could be better is that they require 4 days from processing a payroll to when they actually pay the employees. This is due to wire transfers and money risks. At ADP it was next day. At Paylocity it was 48 hours. I understand the risks but it would be nice if it was just 48 hours.

The question is better served asking what HR problem is Rippling not answering... ZERO! I cannot think of a single HR request that we have that Rippling does not solve. All of my employees are happy. Management is happy. Can't think of any better solution.

Rippling is the most integrated software platform out there. If they didn't have the integrations with all of our other vendors, we wouldn't be with them. They also have a great IT service that auto-assigns and procures laptops to new hires.

Rippling has a major issue with taking ownership and responsibility for their shortcomings. If you are at an organization spanning across several states and will be managing taxes, BEWARE. Rippling creates their own deadlines to add state tax agency account numbers out of thin air, then will charge the client a fee if the account number is not input by their deadline, even if the delay is due to the state being backlogged (therefore, completely out of the client's control). They have a 60 day "grace period". For our organization, we had to work with a state tax agency that had a backlog for 3-5 months, therefore, Rippling charged us a fee. When we explained our circumstance, the response was "Rippling does not get involved with the registration of accounts and is not responsible for delays on the agency's end." Yet, they make their own clients responsible by charging them fees to eat on the state agency's behalf. It's egregious. Another example for how Rippling always blames the client... New I-9 requirements were published this year. Rippling was delayed by a few days getting their I-9 functionality for physical inspection out. The release was Friday. Less than 24 hours later on Saturday at 3:21AM, clients received four emails stating the following: "Back in June, we reached out to let you know about the U.S. Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announcement that the remote document inspection exemption for completing Form I-9 was coming to an end. That exemption formally expired on July 31, 2023. It looks like you have not yet initiated the physical document inspection process in Rippling. With the due date of August 30, 2023 to complete physical document inspection rapidly approaching, we wanted to reach out with a reminder." There is always a "jab" at the client for not meeting an expectation, even when (especially in this case) it was entirely on Rippling to have caused the delayed release. All communications are similar in tone. The client is always to blame, and Rippling consistently never takes responsibility or accountability for their role leading to an action.

The one area Rippling excels is integrations with various software vendors. It makes for a seamless employee experience only having to go to one platform for all of their HR systems.

Rippling brings together a number of payroll, HR, and IT features in a single platform for a relatively low price.

Our onboarding experience has been dismal. We're being charged fees for payroll corrections to be made due to Rippling staff not making us aware of steps we needed to take early on. I may feel better about Rippling at a later time, but right now I'm incredibly frustrated with all the work that's gone into correcting errors made due to poor onboarding support during the first few weeks of using the platform. My experience using Gusto was much more seamless, and they're cheaper than Rippling. It's hard to justify the extra money spent at this point.

Bringing together a number of payroll, HR, and IT features in a single platform for a relatively low price.

Used to be great at the transition from other payroll platforms, flexible and efficient benefits administration options, segmentation of payroll journal entries, lots of integrations and API, full integration of all HR functions in one scalable platform for a great employee and administrative experience. Also used to have great support and follow-up to resolve issues. The technology still all exists, but has become less reliable and issues are not resolved in a timely manner.

I'm not sure what's changed in the last 6 months - but we've experienced: incorrect payroll filings and payments resulting in late fees and penalties and multiple follow-ups needed over months to resolve, their FSA partner made huge errors in rollover amounts and account balances and even processed expenses incorrectly and took several months to resolve and required multiple follow-ups. It's incredibly disappointing - Rippling technology still seems good, but if something goes wrong, unfortunately, their internal teams no longer seem to take ownership of resolving the issue. Rippling also allows you to process payroll without all state filings complete - which used to be another big 'pro' in their win column because sometimes state and municipal agencies have a lengthy process to register. They still allow you to do this - but if a filing is late due to not having the correct information, they will make one attempt to file without the complete information and if it fails, they can make another attempt for a $350 fee or you can file yourself. Their support has declined and additional fees are being added to complete what used to be a part of their basic service package. I will be holding off on recommending Rippling to any clients for the time being until there is a meaningful change in their support model and fewer critical errors in their systems.

Rippling's ease of use for both employees and administrators lowers the level of knowledge needed to maintain compliance, manage benefits, recruit, hire, and offboard employees. The fact that any broker can use their benefits admin platform makes them one of the most flexible and scalable options in the marketplace.

The fact that they are covering HR and IT management systems saved us from combining multiple platforms and paying and tracking them individually. It is a comprehensive one and done solution for HR and IT management. It provides a great structure for our company early on. It saved us from hiring an HR and IT manager which can cost more than $200K. Definitely recommend to other companies to implement Rippling to their systems early on.

There is nothing to dislike, to be honest. It does what we were looking for and it is a high-quality platform with great customer support.

We were looking to be SOC2 compliant and looking for an IT management system to increase our internal security. After the demo, I was in love with Rippling and purchased their HR management, IT management, and their Application Tracking System as well. Their pricing structure is very friendly to any size of the company. they have seamless onboarding and an easy to use platform. It is definitely saved us from hiring an HR and IT manager which can cost more than $200K.

I liked the idea of what this system promissed to deliver. It's a good concept, just unpolished and very poorly supported. It's nice to have a system were payroll, time tracking, employee info, and onboarding/offboarding is handled, but it's an unfinished system.

Besides the obvious bugs from an unfinished product, the absolute worst thing is their customer support. Their business model is to have no phone support and to solve your issues through chat and tickets. The problem is chat is often not available even during normal business hours. Tickets that are submitted have no urgency level assigned so critical issues have no prompt resolution. 48 hours response is what I typically see for tickets. Promisses to escalate to management or other escalation are either not done or done slowly, negating it's value. When you use a system that is buggy, and has a bad UX design flaws, then there are going to be problems. With our past provider when the system had an issue we could call someone up and get it solved in a matter of minutes, preventing delays in pay checks or other time sensitive matters. Now we are on our own. By the time we get answers we've had to come up with work arounds. This system was supposed to take over medical benefits management. We pay an extra fee to retain our broker so we can have a person to talk to, and I'm glad we did as their system is a major headache to work. It's touted as easily connecting, but our straight forward blueshield plan required building from scratch as they didn't have all the options integrated and renwal has been comically confusing, requiring our broker to rebuild plan options and employees to redo work. For 14 years renewal took no effort and no paperwork, just a quick chat with the broker. With Rippling involved, now we have to jump through hoops as if it was the first time we were signing up for a plan during renewal with questions and document requests we've never had to provide and process flows that take us through unneeded steps for individuals who aren't even getting benefits. This startup should have recognized that they can't pass on all customer service to slow overseas ticket processing while they are still building their system. It's one thing to drop better, more costly support when you've scaled to the right size, but not now. If they offered a premium support option with 24 hour phone suport for extra money they could salvage this system for now, but they don't. Without good support for urgent tickets this system is not convienient and prone to causing major headaches. If you value your time at all, you'll avoid Rippling.

Trying to get multiple systems under one roof. The concept is good, but the implementation is bad.