Efficient Onboarding in 48 hours - was smooth
Expensive, a bit more than the competition also they gave a discount
I found Papaya Global through this site: https://remotepad.com/best-eor-companies/ The choice was done after talking with their rep. Everything was smooth, however they are clearly on the pricey side. But i assume quality has a cost.
The pre sales and implementation process were very smooth, the system was implemented seamlessly. The customer support we have since received has been very good, particularly the speed of response.
Navigating new labor markets is tricky, and sometimes it would be good if the Papaya team provided recommendations when setting up new projects. Also, we are still finding our way through some of the pecularities of paying expense claims (and tax treatment thereof) in different parts of the world.
Helping us to engage talent in markets where we do not have a local entity
Papaya offers excellent support to its customers throughout the employees' lifecycle. We are working with multiple vendors, and Papaya is by far the best business partner we could ask for. They are also very agile and upscaling their services based on feedback.
They should improve the information they provide when opening a new site so their customers will better understand the implications of working on that site.
The ability to hire remotely and various locations
The payroll tool is intuitive and pratical. The team is professional and responsive. In case of issues they always bring a solution in a good delay.
They could still make a few improvements to make the tool more practical for everyday use. But I know that papaya works closely with its customers to take account of their feedbacks.
Some questions about local regulations.
I like the idea where they have a point person for our account who responds to our queries in no time. We always felt confident that somebody is rightfully in charge. On-boarding of employees is super-easy in their portal; and if you need assistance, their Customer Support assigned to our account is always easy to reach... and to top it all, very professional to deal with.
In all business dealings, we do have some hiccups though, but i don't want to highlight that. As what matters most to us, everytime we have a problem with Papaya, they're readily available to assist. In short, they're not gonna throw us off the bus... in times of problem/s.
They handle everything about our Payroll Management, and all we have to do is pay the whole thing and Papaya as well. We have more time to focus on our business for growth, and leave the Payroll hassle to Papaya, the whole time!
The Client Success team who supports me worldwide, not only is their service level great they are humans and adapt to your style to support accordingly.
Sometimes it can be a slight admin when Papaya switch between their providers as they continue to improve their services. Nothing major just something you may not face with other providers.
Global employment, USA/UK Payroll and IC payment systems
Onboarding and payroll features on the portal are very user-friendly. For a client like us that has employees based in several countries, submission of monthly expenses, and payroll adjustment details are easy because the portal is well organized. The customer service managers for EU, Canada, and APAC assigned to us are all very efficient. They would train us first on certain features and along the way, if I have questions e, they would readily help. I also love Papaya's Countrypedia. Very useful and insightful!
So far I am happy with the services Papaya Global offers to us.
Hiring and onboarding employees from different countries is the best help Papaya Global assist us with. They enable us to employ qualified employees from different countries while processing the HR services seamlessly.
Very quick to respond. Super compliant with global regulations. Knows exactly how to engage with in country partners. Easily approachable Reliable
Not much, they are always there to help.
Hire the best talent who are willing to work from their home country and not willing to move to UAE. It has significantly helped us to reduce costs by hiring staff from various geographies. Hire talent in the most compliant way. Smooth payroll for any specific country.