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Grasshopper Logo
Grasshopper
Visual Programming for Designers
4.1
(146)
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Grasshopper Reviews & Product Details

Grasshopper Overview
What is Grasshopper?

Grasshopper is a convenient tool that empowers businesses with a complete virtual phone system. The solution helps keep costs as low as possible, which is why the platform is preferred by freelancers and solopreneurs. Grasshopper also allows users to choose from various phone number options. With Grasshopper, users can save money on communication while ensuring that you’re backed by professional and sophisticated communication technology that helps boost your brand.

Company LogMeIn, Inc.
Year founded 2003
Company size 1001-5000 employees
Headquarters Boston, MA, United States
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What Grasshopper is best for?
How does Grasshopper compare to Aircall?
What are the pros and cons of Grasshopper?
Grasshopper Product Details
Segment
Small Business
Mid Market
Deployment Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPhone, On-Premise Linux
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Grasshopper Features
Auto Attendant
Call Barging
Call Forwarding
Call Logs
Call Monitoring
Call Queues
Call Recording
Call Reporting and Analytics
Call Routing
Call Screening
Call Transfer
Call Whispering
Caller ID
Conference Calling
Contact Management
Do Not Disturb
Fax to Email
HD Voice
IVR (Interactive Voice Response)
Integration with CRM
International Calling
Mobile App
Number Porting
Presence Indicator
SIP Trunking
Softphone
Text Messaging
Video Conferencing
Voicemail
Voicemail to Email
Grasshopper Media
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Grasshopper Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: December 08, 2024
Grasshopper Logo
146 Grasshopper Reviews
4.1 out of 5
Small Business (50 or fewer emp.)
May 08, 2018
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Great phone system!"
What do you like best about Grasshopper?

I love that you can add as many extensions as you need. The transcription and ability to forward the voicemails to others is extremely helpful.

What do you dislike about Grasshopper?

Sometimes, the updating of voicemails takes a while to get to my phone when I open the app.

What problems is Grasshopper solving and how is that benefiting you?

Ability to use cell phones without customers knowing your cell phone which keeps things separate and private. The ability for the owner, me, to be able to see what calls are coming in to all the extensions - provides some oversight.

Small Business (50 or fewer emp.)
May 08, 2018
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Simple. Easy. Professional."
What do you like best about Grasshopper?

I love how simple it is for a company on the go. I can be reached anywhere and do not have to give out my cell phone number.

What do you dislike about Grasshopper?

Nothing at this point. I would recommend for any start up business.

What problems is Grasshopper solving and how is that benefiting you?

Reliable access to 800 number.

Small Business (50 or fewer emp.)
Apr 04, 2018
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Accessible Business Phone System"
What do you like best about Grasshopper?

I love that I can easily check business voicemails or call clients while away from the office. The transcription of voicemails makes it easy to prioritize my communication without having to spend time listening to each message.

What do you dislike about Grasshopper?

I don't like that there is no caller id for incoming calls, it just shows up as my office phone number calling me. Screening calls as they come in is nearly impossible.

What problems is Grasshopper solving and how is that benefiting you?

My business operates with multiple independent contractors sharing office space, so it is impractical to have a physical phone system. Grasshopper allows us all to have our own phone extension so that our clients can contact us directly.

Small Business (50 or fewer emp.)
Jan 23, 2018
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Provided all features needed to use as support number"
What do you like best about Grasshopper?

I like that it is possible to forward a call to multiple numbers, and easily change which numbers are receiving calls. It is easy to track calls and report on how many have been received, and the amount of time spent on calls.

What do you dislike about Grasshopper?

It can take a while to understand where to find certain settings and features

What problems is Grasshopper solving and how is that benefiting you?

We were using one number for our support line, that was based in one location, and had to be physically logged into. This caused issues when staff could not get to work or were working off site. Grasshopper has enabled us to successfully run a helpdesk from any location with ease.

Mid Market (51-1000 emp.)
Sep 25, 2017
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Perfect for a Small Business - keep your mobile number private!"
What do you like best about Grasshopper?

It's great to be able to have multiple phones connected to one number. If I happen to miss a call coming in, it will go directly to my colleague to take so we won't miss any inbounds.

What do you dislike about Grasshopper?

The UI of the site and our internal view is a little difficult to navigate, I set up multiple bookmarks so I go directly to the pages I need most.

What problems is Grasshopper solving and how is that benefiting you?

We do not have physical phones so we have to use our mobile phones for incoming calls. We have to put a number on our website, and nobody wants to volunteer to put their private phone number up.

Small Business (50 or fewer emp.)
Jun 09, 2016
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"hard to learn, easy to master"
What do you like best about Grasshopper?

once you understand the logic behind the programing, is very easy to create amazing forms and objects.

What do you dislike about Grasshopper?

hard to understand the logic at first, a lot of self learning.

What problems is Grasshopper solving and how is that benefiting you?

the program very useful, but not a lot can understand.

Enterprise (> 1000 emp.)
Jan 05, 2016
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Very easy to use and reliable!"
What do you like best about Grasshopper?

Very simple to use interface for the end users. It only took about 20 minutes to set our company up.

What do you dislike about Grasshopper?

The Android app needs some work. It appears that the iOs app works just fine, however.

What problems is Grasshopper solving and how is that benefiting you?

No dedicated home office and a mobile workforce located across the country.

Small Business (50 or fewer emp.)
Oct 31, 2019
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Okay calling platform for remote workers"
What do you like best about Grasshopper?

Ability to use my personal mobile phone and the grasshopper mobile app to make calls from our office number

What do you dislike about Grasshopper?

No voice transcription or caller ID with basic subscription packaged. Could use an upgrade to the UI as well.

What problems is Grasshopper solving and how is that benefiting you?

We are forwarding incoming calls to the right channels/teams in our company. Eliminating using more expensive products that don't suit our current small startup needs for managing callers.

Enterprise (> 1000 emp.)
Nov 21, 2018
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Best on windows, pending improvement in Mac OS"
What do you like best about Grasshopper?

It allows for easy logical operations and parametric modeling. The product ships with tools that can be used to do a lot, while allowing users to install unlimited plugins that suit their specific area of use

What do you dislike about Grasshopper?

The memory consumption becomes huge once large amount of data is entered. In grasshopper alone, it's impossible to deal with large projects.

What problems is Grasshopper solving and how is that benefiting you?

It allows for fast prototyping and manipulation. The solar studies and environmental analysis plugins allow design to be site specific.

Small Business (50 or fewer emp.)
May 15, 2018
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Grasshopper Review"
What do you like best about Grasshopper?

call forwarding, extensions capable of long outgoing messages, unlimited extensions and forwarding, fax number

What do you dislike about Grasshopper?

would be better to have all the prompts for setup in one location instead of opening segments

What problems is Grasshopper solving and how is that benefiting you?

call screening, can use a different number instead of cell phone. Outgoing messages to qualify customers saving time spent on calls.

Small Business (50 or fewer emp.)
May 08, 2018
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Great for some things"
What do you like best about Grasshopper?

The ease of use, messages sent to my email, easy to navigate website and call history online.

What do you dislike about Grasshopper?

The fax function isn't working for us. Not sure why, and Grasshopper hasn't been able to fix it. We may have to switch companies as a result.

What problems is Grasshopper solving and how is that benefiting you?

We are able to receive voice messages immediately. Grasshopper has made that easy.

Small Business (50 or fewer emp.)
Jan 10, 2018
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Great for small business"
What do you like best about Grasshopper?

I appreciate the flexibility with being able to use app or web based services.

What do you dislike about Grasshopper?

They do not have the ability to send or receive picture messaging.

What problems is Grasshopper solving and how is that benefiting you?

Ability to use personal cell phone with a work phone number.

Small Business (50 or fewer emp.)
Dec 12, 2017
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Nice VOIP"
What do you like best about Grasshopper?

It’s very easy to add/delete extensions, route calls to employees’ cell phones, receive faxes via email notification. I like the spell by name directory feature. This feature has proven helpful when employees have left. We don’t have to constantly update the recording

What do you dislike about Grasshopper?

I would add more variety to the hold music selection. Being able to upload personalized selections would be a nice feature. Other than that, I really don’t have any dislikes. Grasshopper has proven to be an all around great choice

What problems is Grasshopper solving and how is that benefiting you?

We gave up our landline and the cost/maintenance associated with it. I can very easily manage office closures and temp workers.

Small Business (50 or fewer emp.)
Jun 23, 2017
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Great to Use for Startups"
What do you like best about Grasshopper?

I like that is basically just an app on your phone and that your personal phone number will not show up when you dialing out. It's easy enough to use and you can track your voicemails on their website or straight on the app.

What do you dislike about Grasshopper?

Sometimes it can drop calls and there can be a lag when receiving calls. It can also be time-consuming to listen to the number since it does not appear on your phone screen and just the number associated with your Grasshopper account.

What problems is Grasshopper solving and how is that benefiting you?

Much more cost effective for small and growing teams exploring options for phone equipment and plans.

Small Business (50 or fewer emp.)
Sep 18, 2019
 Source
Overall Rating:
3.0
AG
Verified Reviewer
Founder
Share
"Great potential in parametrical design with a lot of practise and patience."
What do you like best about Grasshopper?

The interface is easy to use and edit effortlessly.

What do you dislike about Grasshopper?

It requires a different approach in the design process and it can be quite challenging to successfully use it from scratch. Some research and tutorial are highly recommended before solving design challenges.

What problems is Grasshopper solving and how is that benefiting you?

Mostly used for design process and architectural forms. Very easy to change the design and process and produce results. Also great help in 3D printing.

Small Business (50 or fewer emp.)
Jun 25, 2019
 Source
Overall Rating:
3.0
AG
Verified Reviewer
Founder
Share
"Phones for Small Business"
What do you like best about Grasshopper?

Helps to separate personal calls from business calls.

What do you dislike about Grasshopper?

I don’t think there’s much that I dislike! Very easy to use.

What problems is Grasshopper solving and how is that benefiting you?

Easy to track which calls are coming into your cell phone line for business vs personal calls if you don’t have a separate business cell phone.

Small Business (50 or fewer emp.)
May 08, 2018
 Source
Overall Rating:
3.0
AG
Verified Reviewer
Founder
Share
"Good solution for basic VOIP"
What do you like best about Grasshopper?

Simple to use for new employees and user friendly to expand users. Scalable

What do you dislike about Grasshopper?

Good for basic system but not enough functionality

What problems is Grasshopper solving and how is that benefiting you?

Support for and users to get familiar with very reliable.

Small Business (50 or fewer emp.)
Jun 01, 2016
 Source
Overall Rating:
3.0
AG
Verified Reviewer
Founder
Share
"Clunky but gets the job done"
What do you like best about Grasshopper?

We're able to make the dashboard custom to what we find important.

What do you dislike about Grasshopper?

The website is not lovely but it doesn't NEED to be to be an effective product.

What problems is Grasshopper solving and how is that benefiting you?

Voicemail and statistics

Small Business (50 or fewer emp.)
May 01, 2019
 Source
Overall Rating:
2.0
AG
Verified Reviewer
Founder
Share
"Good Service for having dual phone numbers "
What do you like best about Grasshopper?

Grasshopper allowed you to have a business and a personal line without the hassle of dual SIM cards.

What do you dislike about Grasshopper?

It does not integrate a way to text from your grasshopper number. It doesn’t always track the calls through grasshopper to return phone calls.

What problems is Grasshopper solving and how is that benefiting you?

I am helping my clients be able to reach me wherever I am. When I am not accessible I simply disconnect in the app.

Small Business (50 or fewer emp.)
Aug 01, 2023
 Source
Overall Rating:
1.0
AG
Verified Reviewer
Founder
Share
"Worse support I've ever experienced in my lifetime"
What do you like best about Grasshopper?

They were cheap at the time but has since been out gunned by phone.com.

What do you dislike about Grasshopper?

Their support ignores e-mails sent by paying customers.

What problems is Grasshopper solving and how is that benefiting you?

Business Phone number

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