It integrates with Google apps and I like that convenience instead of manually entering in each issue ticket. I also like that the integrated chat is bundled with the help desk. Other companies up charge for this service and it can get a little pricey.
The pricing is great for a single user but for business teams, its a bit much when there are only 2-3 users. Not by much though.
Keeping all our support tickets in one place while using several different email accounts.
provides both a decent live chat support tool and also help desk, phone support and social media integration
Need more possible accounts update only goes up to 10 then they charge you
Quickest Costumer service way better than snail mail
The ease of setting it up and logging in.
ClickDesk did NOT work well with GoDaddy and I am quite disappointed. I had cancelled their services on day 1, but yet they told me I had to pay for the whole month anyways, I said ok. I have been charged every month since the cancellation and am not going to be reimbursed for it due to their NO REFUND POLICY http://www.clickdesk.com/tos.jsp
None.
Nothing it's absolutely awful I am so disappointed
Everything it has not been a pleasant experience
They have stolen money from my account without my authorisation or any prior notice for 3 years
The availability to agents at such a reasonable price for an awesome product.
I think the interface could stand out more.
The smooth transition with customers
Everything was great about this overall product. I thought that it was easy to use and really helped me to understand why so many other people were recommending the product to use. I really feel like many people in business sector should look at purchasing this product. One of the things that really appealed to me was the outstanding customer service that came with the purchasing of the product itself.
Nothing was bad overall about this product. I feel like the only drawback was not being able to use this product sooner! One of the thing that holds startup businesses back is the inability to getting started and train new employees. This product helped me to understand the why so many executives are switching to this product. I am grateful to G2 for showing me why this product could be important and the overall influence that it can have on myself and others.
I think that my business has improved exponentially through the use of this product. Clearly, one thing that holds many startup businesses back is the inability to solve common issues that may arise, especially with relation to ease of use and also the ability to train people in your particular organization. I really feel like this product helped me to understand why so many executives in the business are beginning to use this product. It was great to see the practical use of the product!
Easy to use and cost effective live chat that we use for our company. Allows us to respond promptly to customer issues, answer questions and increase sales.
ClickDesk really pushes you hard and incessantly to upgrade, which gets a bit annoying after a while.
This tool helps me to communicate with my collagues from everywhere.
I like the way they integrate Chat, Helpdesk, Call and Social engagement all in one small box. I guess that will be the trend in the future. And the (embed) script load time is also very fast. Integration with popular Business Applications is surely a plus. Pricing is sensible.
Nothing yet.
Not provided