Respond.io vs Freshchat

Take a look at how Respond.io and Freshchat stack up against each other across pricing, features, and support using feedback from real users like yourself. Respond.io scores 4.8 out of 5 from 152 reviews, while Freshchat has been rated 4.5 out of 5 from 306 reviews.
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Respond.io Logo

Respond.io

4.8
(152)
Freshchat Logo

Freshchat

4.5
(306)
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At a Glance
Respond.io Logo
Respond.io
Starting at:
$99.00/month
Freshchat Logo
Freshchat
Starting at:
$15.00/month
Overview
Respond.io Logo
Respond.io
Respond.io is AI-powered conversational management software. Features include a shared inbox (WhatsApp, Facebook Messenger, Instagram, Telegram, etc), advanced workflow automations, broadcast and supervisor dashboard analytics. It's highly customizable and handles high volume messages. Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Respond.io
View 7 images
Respond.io Screenshots
Freshchat Logo
Freshchat
Freshchat is a modern messaging solution for easy customer service for the digital-first customer anchored on artificial and human intelligence across messaging channels. It highlights key features including smarter conversations, which are available across first and third-party messaging platfor... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Freshchat
View 6 images
Freshchat Screenshots
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Pricing
Respond.io Logo
Respond.io
Free trial available
Free plan available
Billing type Recurring Subscription
Enterprise
$0.00
/ month
Team
$99.00
/ month
Business
$299.00
/ month
See all pricing
Freshchat Logo
Freshchat
Free trial available
Free plan available
Billing type Recurring Subscription
started
$0.00
/ month
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
See all pricing
Reviewer's Segments
Respond.io Logo
Respond.io
Small Business
75.0%
Mid Market
22.37%
Enterprise
2.63%
Freshchat Logo
Freshchat
Small Business
58.82%
Mid Market
34.64%
Enterprise
6.54%
Deployment
Respond.io Logo
Respond.io
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Freshchat Logo
Freshchat
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Respond.io Logo
Respond.io
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Freshchat Logo
Freshchat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Respond.io Logo
Respond.io
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Freshchat Logo
Freshchat
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Respond.io Logo
Respond.io
Total integrations: 11
  • Calendly
  • Copper
  • Freshdesk
  • Freshsales
  • Gmail
  • Helpdesk
  • HubSpot
  • Instagram
  • Intercom
  • Joomla
  • Microsoft Teams
  • Pinecone
  • Salesforce Sales Cloud
  • Shopify
  • TeamViewer
  • Twilio
  • WhatsApp Business
  • WooCommerce
  • Zowie
Freshchat Logo
Freshchat
Total integrations: 9
  • Calendly
  • Copper
  • Freshdesk
  • Freshsales
  • Gmail
  • Helpdesk
  • HubSpot
  • Instagram
  • Intercom
  • Joomla
  • Microsoft Teams
  • Pinecone
  • Salesforce Sales Cloud
  • Shopify
  • TeamViewer
  • Twilio
  • WhatsApp Business
  • WooCommerce
  • Zowie
Top Alternatives
Respond.io Logo
Respond.io
See all alternatives
Freshchat Logo
Freshchat
See all alternatives
Company Details
Respond.io Logo
Respond.io
  • By respond.io
  • Located in Kuala Lumpur, Malaysia
  • Founded in 2017
Freshchat Logo
Freshchat
  • By Freshworks
  • Located in San Mateo, California
  • Founded in 2010