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At a Glance
Overview
HelpDesk is a help desk software that allows companies to manage customer support requests and communications through a structured ticketing system. It provides features like ticket creation, assignment, tracking, prioritization, agent collaboration, automation, reporting, and integration with ot... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
No images available
Zoho Desk is a longstanding name in its category that offers feature rich automation tools that help make your agents job easier and more efficient. One of their most lauded features includes an AI assistant that can identity repeated keywords and opinions in customers’ text to analyze customer m... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Standard
$20.00
/ month
Professional
$35.00
/ month
Enterprise
$50.00
/ month
Pros and Cons
Not enough data available.
Not enough data available.
- There are plenty of reporting features that provide customer insights and agent performance data
- A range of templates are available to help you respond to customers quickly and effectively
- You get real-time insights into support operations
- There’s a good free plan for new users
- The wealth of features on offer can make it harder for beginners to pick up the software.
Reviewer's Segments
Small Business
60.0%
Mid Market
36.67%
Enterprise
3.33%
Small Business
71.7%
Mid Market
24.65%
Enterprise
3.65%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Integrations
Total integrations:
58
- AWeber
- Adobe Connect
- Agile CRM
- Asana
- Authorize.Net
- Bigin by Zoho CRM
- Bill.com
- Birdeye
- Capsule CRM
- Chargify
- Clearbit
- ClickUp
- Crazy Egg
- Delighted
- Doodle
- Ecwid
- Expensify
- FreshBooks
- Freshchat
- Freshservice
- Front
- GoTo Connect
- Google Forms
- Google Workspace
- Gorgias
- Grammarly
- Heap
- HelloSign
- Helpdesk
- Hotjar
- HubSpot Marketing Hub
- HubSpot Service Hub
- Inspectlet
- Instapage
- Intuit Mailchimp
- Jira
- Kayako
- Kissmetrics
- Klaviyo
- LiveAgent
- Lucky Orange
- Mailjet
- Medallia
- Microsoft Power Automate
- Mixpanel
- Nimble
- Nutshell
- Omnisend
- Pinecone
- Pipedrive
- Piwik PRO
- Podium
- Qualtrics
- Recurly
- Ring Central
- Salesflare
- Salesforce Sales Cloud
- SessionCam
- Shopify
- Smartlook
- Streak
- SurveyMonkey
- SysAid
- TeamViewer
- Trustpilot
- Typeform
- VWO
- Vision Helpdesk
- Wave
- Wufoo
- Zoho Assist
- Zoho Bookings
- Zoho Cliq
- Zoho Creator
- Zoho Desk
- Zoho Flow
- Zoho Forms
- Zoho Marketing Automation
- Zoho Projects
- Zoho Sign
- Zoho Social
- Zoho Sprints
- Zoho Subscriptions
- Zoho Vault
Total integrations:
27
- AWeber
- Adobe Connect
- Agile CRM
- Asana
- Authorize.Net
- Bigin by Zoho CRM
- Bill.com
- Birdeye
- Capsule CRM
- Chargify
- Clearbit
- ClickUp
- Crazy Egg
- Delighted
- Doodle
- Ecwid
- Expensify
- FreshBooks
- Freshchat
- Freshservice
- Front
- GoTo Connect
- Google Forms
- Google Workspace
- Gorgias
- Grammarly
- Heap
- HelloSign
- Helpdesk
- Hotjar
- HubSpot Marketing Hub
- HubSpot Service Hub
- Inspectlet
- Instapage
- Intuit Mailchimp
- Jira
- Kayako
- Kissmetrics
- Klaviyo
- LiveAgent
- Lucky Orange
- Mailjet
- Medallia
- Microsoft Power Automate
- Mixpanel
- Nimble
- Nutshell
- Omnisend
- Pinecone
- Pipedrive
- Piwik PRO
- Podium
- Qualtrics
- Recurly
- Ring Central
- Salesflare
- Salesforce Sales Cloud
- SessionCam
- Shopify
- Smartlook
- Streak
- SurveyMonkey
- SysAid
- TeamViewer
- Trustpilot
- Typeform
- VWO
- Vision Helpdesk
- Wave
- Wufoo
- Zoho Assist
- Zoho Bookings
- Zoho Cliq
- Zoho Creator
- Zoho Desk
- Zoho Flow
- Zoho Forms
- Zoho Marketing Automation
- Zoho Projects
- Zoho Sign
- Zoho Social
- Zoho Sprints
- Zoho Subscriptions
- Zoho Vault
Top Alternatives
Categories
Common categories include: Help Desk Software.
