Helpdesk vs Gorgias

Take a look at how Helpdesk and Gorgias stack up against each other across pricing, features, and support using feedback from real users like yourself. Helpdesk scores 4.6 out of 5 from 30 reviews, while Gorgias has been rated 4.6 out of 5 from 504 reviews.
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Helpdesk Logo

Helpdesk

4.6
(30)
Gorgias Logo

Gorgias

4.6
(504)
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At a Glance
Helpdesk Logo
Helpdesk
Pricing not provided by vendor
Gorgias Logo
Gorgias
Starting at:
$10.00/month
Overview
Helpdesk Logo
Helpdesk
HelpDesk is a help desk software that allows companies to manage customer support requests and communications through a structured ticketing system. It provides features like ticket creation, assignment, tracking, prioritization, agent collaboration, automation, reporting, and integration with ot... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Gorgias Logo
Gorgias
Gorgias is a customer service and helpdesk software designed to streamline communication between businesses and their customers. It integrates with multiple e-commerce platforms and centralizes customer interactions from various channels, such as email, live chat, and social media, into one dashb... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Gorgias
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Gorgias Screenshots
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Pricing
Helpdesk Logo
Helpdesk
No pricing information available
Gorgias Logo
Gorgias
Free trial available
Free plan available
Billing type Recurring Subscription
Starter
$10.00
/ month
Basic
$60.00
/ month
Pro
$360.00
/ month
Advanced
$900.00
/ month
Enterprise
Contact Us
See all pricing
Reviewer's Segments
Helpdesk Logo
Helpdesk
Small Business
60.0%
Mid Market
36.67%
Enterprise
3.33%
Gorgias Logo
Gorgias
Small Business
82.34%
Mid Market
16.67%
Enterprise
0.99%
Deployment
Helpdesk Logo
Helpdesk
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Gorgias Logo
Gorgias
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Helpdesk Logo
Helpdesk
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Gorgias Logo
Gorgias
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Helpdesk Logo
Helpdesk
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Gorgias Logo
Gorgias
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Helpdesk Logo
Helpdesk
Total integrations: 58
  • AWeber
  • Adobe Commerce (Magento Commerce)
  • Agile CRM
  • Attentive
  • Authorize.Net
  • BigCommerce Enterprise
  • Bill.com
  • Birdeye
  • Bold
  • Capsule CRM
  • Chargify
  • ClickUp
  • Crazy Egg
  • Delighted
  • Doodle
  • Ecwid
  • Expensify
  • FreshBooks
  • Freshchat
  • Freshservice
  • Front
  • Gmail
  • Google Forms
  • Google Workspace
  • Gorgias
  • Heap
  • HelloSign
  • Helpdesk
  • Hotjar
  • HubSpot Marketing Hub
  • HubSpot Service Hub
  • Inspectlet
  • Instapage
  • Kayako
  • Kissmetrics
  • Klaviyo
  • LiveAgent
  • Lucky Orange
  • Mailjet
  • Medallia
  • Meta for Business
  • Microsoft Power Automate
  • Mixpanel
  • Nimble
  • Nutshell
  • Omnisend
  • PartnerStack
  • Pipedrive
  • Piwik PRO
  • Podium
  • Postscript
  • Qualtrics
  • Recurly
  • Remarkety
  • Salesflare
  • Salesforce Sales Cloud
  • SessionCam
  • Shogun Frontend
  • Shopify
  • Smartlook
  • Streak
  • SysAid
  • Trustpilot
  • Typeform
  • VWO
  • Vision Helpdesk
  • Wave
  • Wix Ecommerce
  • Wufoo
  • Yotpo
  • Zapier
  • Zoho Desk
  • Zowie
Gorgias Logo
Gorgias
Total integrations: 18
  • AWeber
  • Adobe Commerce (Magento Commerce)
  • Agile CRM
  • Attentive
  • Authorize.Net
  • BigCommerce Enterprise
  • Bill.com
  • Birdeye
  • Bold
  • Capsule CRM
  • Chargify
  • ClickUp
  • Crazy Egg
  • Delighted
  • Doodle
  • Ecwid
  • Expensify
  • FreshBooks
  • Freshchat
  • Freshservice
  • Front
  • Gmail
  • Google Forms
  • Google Workspace
  • Gorgias
  • Heap
  • HelloSign
  • Helpdesk
  • Hotjar
  • HubSpot Marketing Hub
  • HubSpot Service Hub
  • Inspectlet
  • Instapage
  • Kayako
  • Kissmetrics
  • Klaviyo
  • LiveAgent
  • Lucky Orange
  • Mailjet
  • Medallia
  • Meta for Business
  • Microsoft Power Automate
  • Mixpanel
  • Nimble
  • Nutshell
  • Omnisend
  • PartnerStack
  • Pipedrive
  • Piwik PRO
  • Podium
  • Postscript
  • Qualtrics
  • Recurly
  • Remarkety
  • Salesflare
  • Salesforce Sales Cloud
  • SessionCam
  • Shogun Frontend
  • Shopify
  • Smartlook
  • Streak
  • SysAid
  • Trustpilot
  • Typeform
  • VWO
  • Vision Helpdesk
  • Wave
  • Wix Ecommerce
  • Wufoo
  • Yotpo
  • Zapier
  • Zoho Desk
  • Zowie
Top Alternatives
Helpdesk Logo
Helpdesk
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Gorgias Logo
Gorgias
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