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Front vs Help Scout

Take a look at how Front and Help Scout stack up against each other across pricing, features, and support using feedback from real users like yourself. Front scores 4.7 out of 5 from 2019 reviews, while Help Scout has been rated 4.4 out of 5 from 401 reviews.
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Front Logo

Front

4.7
(2,019)
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Help Scout Logo

Help Scout

4.4
(401)
Visit website
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At a Glance
Front Logo
Front
Starting at:
$19.00/month
Shared Inbox Software
Help Scout Logo
Help Scout
Starting at:
$25.00/month
Help Desk Software
Overview
Front Logo
Front
Front is a customer communication hub that features a highly lauded modern interface inspired by email clients, which team members love because it’s familiar and easy to use. Front features powerful automation capabilities that eliminate manual workflows across systems, and provide essential anal... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Front
View 5 images
Front Screenshots
Help Scout Logo
Help Scout
Help Scout gives growing businesses everything they need to deliver world class customer support in one simple, scalable platform. Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Help Scout
View 5 images
Help Scout Screenshots
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Pricing
Front Logo
Front
Free trial available
Free plan available
Billing type Recurring Subscription
Starter
$19.00
/ month
Growth
$49.00
/ month
Scale
$99.00
/ month
See all pricing
Help Scout Logo
Help Scout
Free trial available
Free plan available
Billing type Recurring Subscription
Standard
$25.00
/ month
Plus
$50.00
/ month
Pro
Contact Us
See all pricing
Reviewer's Segments
Front Logo
Front
Small Business
50.37%
Mid Market
40.96%
Enterprise
8.67%
Help Scout Logo
Help Scout
Small Business
61.85%
Mid Market
33.17%
Enterprise
4.99%
Deployment
Front Logo
Front
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Help Scout Logo
Help Scout
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Front Logo
Front
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Help Scout Logo
Help Scout
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Front Logo
Front
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Help Scout Logo
Help Scout
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Front Logo
Front
Total integrations: 16
  • Agile CRM
  • Calendar
  • Clearbit
  • Close
  • CloudTalk
  • Dialpad Talk
  • Dropbox Business
  • Gmail
  • Google Drive
  • Google Workspace
  • Helpdesk
  • Intuit Mailchimp
  • Jira
  • Kinsta
  • Microsoft 365
  • Olark
  • OnePageCRM
  • PartnerStack
  • Pinecone
  • Provide Support Live Chat
  • Retool
  • SurveyMonkey
  • Testimonial
  • WhatsApp Business
  • Zowie
Help Scout Logo
Help Scout
Total integrations: 13
  • Agile CRM
  • Calendar
  • Clearbit
  • Close
  • CloudTalk
  • Dialpad Talk
  • Dropbox Business
  • Gmail
  • Google Drive
  • Google Workspace
  • Helpdesk
  • Intuit Mailchimp
  • Jira
  • Kinsta
  • Microsoft 365
  • Olark
  • OnePageCRM
  • PartnerStack
  • Pinecone
  • Provide Support Live Chat
  • Retool
  • SurveyMonkey
  • Testimonial
  • WhatsApp Business
  • Zowie
Top Alternatives
Front Logo
Front
See all alternatives
Help Scout Logo
Help Scout
See all alternatives
Categories

Common categories include: Shared Inbox Software, Live Chat Software, Help Desk Software, Conversational Support Software, and Customer Communications Management Software.

Company Details
Front Logo
Front
  • By Front App, Inc.
  • Located in San Francisco, California, United States
  • Founded in 2013
Help Scout Logo
Help Scout
  • By Help Scout Inc.
  • Located in Boston, MA, USA
  • Founded in 2011