tawk.to Reviews & Product Details

It offers all its features for free, without limits. Also, it's really easy to configure and customize which is great. You would expect the features to be sub par vs similar paid apps, but they are not, they do what they are supposed to do in a really good way. This is the right tool if you want a simple, yet powerful live chat + ticket system on your websites to improve your business, as you will be able to start conversations with potential customers at the right time to help them make a decision, but also, you will be more available to the current ones, improving your relationship.

Nothing, I think that it's a really good tool, but it could increase the number of native integrations.

I'm improving my support with live chat, and also increasing my sales as I'm able to address any doubts or questions by potential clients.

I love that there is an accompanying app that I can use to chat with potential customers when I'm not at my desk. I am using the free plan and still able to customize it with my brand's colors and make it look like mine. It really is convenient and my visitors have said that it makes the website look so much more professional.

There isn't anything that I dislike about it so far.

Using tawk.to has allowed me to chat with my potential customers right away. It makes my brand look more human and not like a big agency that doesn't care about them.

I like plenty of options and details for customizing. Monitoring with an IP and location details. Also reports are pretty good. Everythign is easy to use and looks nice.

i would like to see and hear more different sounds and some layots for chat windows and their location on the screen - from my admin side and from customers side. It would be nice if the chat window can have some layots too.

Solving the only one problem - fast online connection with a potential customers.

Nos gustó que podemos habilitar la herramienta y monitorear varios ejecutivos a la misma vez. Fue muy fácil de instalar. La plataforma envía una copia del chat la cual nos funciona para realizar reportes y tener hallazgos de lo que los clientes consultan en el chat. Se pueden utilizar emoticones

Una vez intenté utilizar el servicio que tienen de ayuda a los clientes, pero no fueron muy buenos. No evacuaron mi duda, al final logré resolverlo yo sólo. No se pueden generar reportes de la cantidad de personas que utilizan el chat, sólo la copia que envía al administrador.

El hecho que los clientes puedan hacer sus consultas por este medio, nos desahogó las redes sociales. Podemos tener en tiempo real copia de las comentarios que nos dan los clientes.

What I like in Tawk.to is that I can see what our site visitors are looking into currently. I can also see what they are typing so it gives me time to look up the response while they are typing and thus my responses are timely and accurate.

I dont like the ringing sound, but i guess it works or im just not sure how to change the notification sound.

My role is just to provide customer support for our would be buyers and existing customers and make sure that we provide excellent after sales support. Benefits of having a livechat system is that we can reach out to more customers because some customers do not like calling.

It's free, simple to use and very effective. All my team likes its

At the moment nothing, we are very happy

We realized more sales through answer an customer on live

Tawk.to is free! It's really remarkable when comparing it to the competition. It's overall feature set is comparable to other platforms, but you get it at no cost from tawk.to.

The user interface has some things still to be desired. Some users have difficulties closing the chat as it is a 2 step process that could be streamlined.

Tawk.to helps us engage with customers, and realize more sales. If customers have questions we can answer them right away and prevent them from dropping out of our funnel.

It's FREE! Also, the absolute easiest live chat software I tried. Looks professional and it's very easy to customize to the look of my websites. Also, the chat alerts aren't annoying.

Haven't found anything I dislike yet. One feature that could be beneficial is the ability to monitor multiple websites at once from one dashboard.

Capturing live traffic on our site and converting them into paying customers in a shorter amount of time than if they called/emailed. Easy to multitask!

1. It's admin console - Great UI, Easy to customize the Widget. 2. IOS application - By which you can answer your attendee from anywhere.

Haven't found anything that i don't like. I have been using this since 2 months.

I have my freelancing site for client communication & support I am using this.

Very simple to use Free Community support

I am not sure but they do not have internationalisation support.

I have used this in one of our clients project. Here is the link http://www.theinfluencersmovement.com/welcome Also used in one more project and working good. Advantage of this product is that, any one using this product can have real time communication with their users.

I love the desktop app as well as the phone app. It is very customization and easy to setup and use. Best of all its free in every way with out restrictions that I can find. It also has an amazingly quick update and response time to changes made, like an agent going off and online.

I don't dislike anything about it except that its branded, but its free after all. I also am sad that it doesn't directly connect with my help desk software, but that isn't Tawk.to's problem.

Customers being able to ask quick questions with technicians.

Tawk.to is one of the best services to chat with your website visitors in real time. It is a completely free service. You can integrate with Tawk.to just in seconds by copying some lines of Javascript code to your webpage. We integrated tawk.to with Wordpress and Moodle just in seconds.

There a some internalization issues when used in a language different than English.

We integrated Tawk.to with Wordpress. With this integration visitors are now able to chat instantly with the company if a staff is available to reply. Otherwise Tawk.to is notifying us with e-mail, so we are not missing any potential clients.

Tawk.to is complete solution for make conversation with your web site visitors. It is completely free and good than other similar softwares. It has got tons of features such a widget customization, chat history, multiple agents, departments, use one account on multiple site, multilanguage and user management. Also tawk.to has got mobile and desktop application for all known platforms. It has got Javascript API for entegrate your systems. After conversation tawk.to can send users to conversation log.

Tawk.to is very good chat solution and really i can't find immortality.

We use Tawk.to at our all system including web site, moodle LMS, our customized automation system and online examination system. Our students can reach us from every place (mobile and desktop) and every time. We can track our students previous problems and conversations.

Tawk.to is the best live chat solution for every business website. It has many powerful features. For example, the knowledgebase is integrated within LiveChat, Canned quick replies, has many customisation options, and alerts when the agent is already serving the customer.

Data management needs to be optimised as the pre-filled form field doesn't store in a database. Or should provide an option to keep database via webhook or google sheets.

It helps us to provide support to our visitors/customers and turn them to convert into sales. Best tool for new agent onboarding and share knowledge base within for frequently asked questions.

A lot of features you would expect to pay for with others but not with Tawk. The live chat is great and we don't have to pay per user.

The UI is a little outdated but it does the job and exactly what we need.

We have multiple avenues for our customers to get in touch with us and Tawk is a great way for instant communication when browing on our website.

It had knowledgebase where we can post FAQ and some extra informations. But it needs to be improved. It is totally free.

You are not able to add shortcuts to go to a title. You cant save the IP of visitor or ticket sender.

Keep in touch with players. And easy to reach us.

1) It's a free tool 2) With few lined of code you can integrate it easily in your website 3) You can customize chat icon as per your branding and colors 4) It allows setting you trigger and welcome messages

It will be great if we can remove branding from the tool

When you don't have the budget for paid live chat tool, tawk.to it the best option for you. It is easy to integrate and easy to use for anyone.;

The best thing is customization and easy integration with eCommerce platforms like Shopify and Woocommerce. It takes clicks to install the app on Shopify, and you are done. Android app is also really impressive with a very good interface for chatting with customers online. Its free :)

Animated Characters which are inbuilt for being used as an icon are not that great, and you need to upload your own. For example, if I am a dog accessories seller on Shopify, I need to upload custom-designed icons as good inbuilt options aren't there. Apart from that, by the time customers send an offline message and you are notified by mail, there is a lag that causes customers to leave the store.

The biggest problem we are solving on our platform www.pawful.in is trust issues. As we are an online store and a startup, so making online payments creates a lot of trust issues. Using chatbots like tawk.io makes it easy to interact with customers who are online. And it causes conversions most of the time.

I like the fact that it's free. You don't need to pay a subscription to use it. You can add multiple properties and manage chats from different websites. When you start using it with frequency, it works perfectly fine. And it has a knowledge base section where you can create FAQs or add information relevant to the company

I cannot think of something that I dislike from this app. Maybe the different tabs on the left are confusing at the beginning and it has some sections with settings that are also confusing

We can receive multiple chats from our client's websites in one place. The chats can be managed either from the app or from your email. Internal notes can also be sent to other coworkers.

The best thing about the product is the plug and play model which allows even novice users to install this live chat software on their website with minimal efforts. The support provided by the team is very good and always ready to help. The analytics provided on the dashboard are very useful and helpful as it helps analyze the activity on the website

When there are more than 5/10 agents on the same website servicing customers, Tawk.to is less helpful as it starts to create problems with the tracking of agents and visitors on the website. The analytics also create some problems with tracking the metrics

The biggest problem being solved is tracking customers and lead management, we are able to generate sufficient leads through the website and tracking customers also becomes very helpful as it provides email id's when the agents are not online. We have increased the leads tracking and conversion by almost 14% over the last year