Sucuri Reviews & Product Details

Before Sucuri, we had one problem after another with our WordPress site getting hacked. We have been using Sucuri for a couple of years. This is despite a smart IT consultant and actively keeping our WordPress up-to-date. To start, they immediately cleaned up the results of our last hack and we have not had one problem since.

Sorry, there is not really anything that I dislike.

WordPress website security

Activate it and forget it. Also, the customer service is great. Always helpful.

I find the caching a little awkward but that is because I need to clear the cache almost daily.

Stopped malware attacks.

The staff is very help full even when its not a prob from Sucuri

Sometime's u get help from serveral experts. You have to explain the problem everytime

Sucuri removed my malware. My webshop was hacked there was mailware placed on the server

The security that my website is secure and I don't have to be concerned about attacks or downtime

Nothing so far. My system is well protected and I get to learn about various threats going around

Peace of mind = Priceless Continuity of service Higher production

they always reply to support tickets and are extremely helpful.

I wish I would have been contacted in another way other than email when my site went down.

I have an additional layer of protection in case my site is hacked.

It's relatively easy to deploy and it seems like a good value. Watch their videos and the service sells itself... but is it reliably backed up?

Had an unpleasant experience with a 24 hour offline situation for 2 sites. I guess they are giving us a credit for an issue from the month prior that they didn't bill for to make up for it.

They're not Rackspace. You may be paying a bit of a premium, but it's a vastly different mindset. Support tickets move as slow as molasses. There is always some "influx of tickets." They say that they are available 24/7 but when you try to get someone when you need them, no one is available.

Securi is literally the real deal when it comes to security, and I'm all for a secure system but Securi really takes this to the MAX, with complete protection by sniffing GET, POST and URI requests, checking visitors locations and even by identifying possible exploits by checking the pages it serves. I mean seriously most people would have to be seriously paranoid or have a hit out on them to use such an extreme service, but if you are secure conscious you can not secure yourself more than you can with securi!!

The security measures can be a little too extreme, and due to DNS forwarding it creates one more chain that can fail or cause issues before you even think about server/software issues!

If you have a site that is vulnerable or under attack due to profession, past attacks or reputation then this service will protect you from ANYTHING if configured correctly.

The firewall is very good amd easy to implement,

Support is very bad, waiting more than 19 hours after submitting a malware removal request, no follow up or updates from support, Very stressful when u need urgent attention to block malware

Securing eccomerce site

the only good thing is the assistants in the chat bot are actually responsive right away. It's the follow through with their ticketing system with their techs that is the issue.

I just purchased a year-long subscription with them a week and a half ago to help remove malware from my site which has now been down for over a week. Every time I want to get a response from the tech team, I end up having to reach out to the chat bot to request an urgent response to my previous message. It seems like the tech team only response when I send an urgent message to the chat bot assistant. My website has been down for almost 2 weeks because of malware and it seems there's absolutely NO urgency on their part to help fix my issue. They removed most of the malware but there is still malware on my site and I keep reaching out to them to remove it and am receiving snail-paced responses. I still can't get my website up and running. DO NOT use this company.

n/a

Helped clean an infected website when we were hacked.

Support is super slow, live chat is never helpful.

Helped with malware removal.

They did remove a malware. That is all.

They messed up everything. Their support is terrible. My website stopped working. It's been two weeks and still nothing is working... I am very frustrated with them.

I paid them to remove a malware from my website and they messed up the whole website.

Once finally setup they removed any malware

I had an issue with Malware and signed up for Sucuri. It took them over 24 hours just to look at my website. After finally getting to it they could not run the full scan due to techincal reasons. In the end it took 5 days before all was said and done. They knocked out my website for 5 days. Ridiculous. Afterwards I kept them on as I wanted my website protected. Ever since every month there is an issue with them where they knock out my website due their firewalls. Cancelling now, they have cost me THOUSANDS. !

Malware, hack

Really struggling to find anything positive.

Here is the response from Securi and id like to know if we change the IP / whats involved / what would be affected and if this might be a workable solution while we get the updates and other stuff done in the background just so we go live asap? "The website that is behind the firewall is secured. However if a hacker knows the host IP, they can use it to attack your website directly. We, of course, cannot give a 100% guarantee that the website is secured enough without the bypass protection as we cannot know if some malicious agent knows the host IP and is willing to exploit that. So while the final decision would need to be yours, I can say that having just firewall without bypass prevention would protect your website in most cases."

Firewall and malware removal