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ManyChat
Automated Messaging Made Easy
4.6
(142)
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ManyChat Reviews & Product Details

ManyChat Overview
What is ManyChat?

ManyChat is a cloud-based chatbot platform that helps small businesses drive chat marketing campaigns through social media platforms and text messaging. Among its notable features, ManyChat stands out for its efficient message broadcasting, drip marketing, A/B testing, audience segmentation, and lead conversion tools. Its drag-and-drop interface also allows businesses to create custom chatbots with predefined templates and access to advanced tools that let agents prevent incoming bot messages while still communicating with key subscribers. 

Company ManyChat, Inc.
Year founded 2015
Company size 51-200 employees
Headquarters San Francisco, California, United States
Social Media
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What are the pros and cons of ManyChat?
ManyChat Product Details
Capabilities
AI
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
ManyChat Features
Agent Collaboration
Agent Performance Analytics
Audio and Video Chat
Automated Responses
CRM Integration
Canned Responses
Chat Encryption
Chat History
Chat Routing
Chat Tags
Chat Transcripts
Chat Transfer
Chatbot Integration
Co-Browsing
Custom Branding
Customizable Chat Widgets
Email Integration
Feedback Collection
File Sharing
Mobile Compatibility
Multi-language Support
Offline Messaging
Proactive Chat Invitations
Queue Management
Real-Time Chat
Social Media Integration
Typing Indicators
Visitor Analytics
Visitor Information Dashboard
Visitor Tracking
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: November 06, 2024
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142 ManyChat Reviews
4.6 out of 5
Small Business (50 or fewer emp.)
Apr 25, 2023
 Source
Overall Rating:
1.0
AG
Verified Reviewer
Founder
Share
"Bad contact administration. A KPI killer!"
What do you like best about ManyChat?

The interface and that's about it. They have an easy setup (but don't get fooled by that).

What do you dislike about ManyChat?

The fact that current social followers who are not the go-to-market can't be deleted with automation prior to syncing to other tools. Any touch from socials ends in contacts and in HubSpot later, etc. Real deal breaker.

What problems is ManyChat solving and how is that benefiting you?

So far, it only wasted my time.

Small Business (50 or fewer emp.)
Aug 13, 2019
 Source
Overall Rating:
1.0
AG
Verified Reviewer
Founder
Share
"No customer support"
What do you like best about ManyChat?

The tool looks smart.. but you will eventually need support.

What do you dislike about ManyChat?

That they lead you to believe that it comes with support... No one has even answered my multiple emails with many questions.

What problems is ManyChat solving and how is that benefiting you?

managing FB flows

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