Freshchat vs Chatter

Take a look at how Freshchat and Chatter stack up against each other across pricing, features, and support using feedback from real users like yourself. Freshchat scores 4.5 out of 5 from 306 reviews, while Chatter has been rated 4.1 out of 5 from 942 reviews.
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Freshchat Logo

Freshchat

4.5
(306)
Chatter Logo

Chatter

4.1
(942)
At a Glance
Freshchat Logo
Freshchat
Starting at:
$15.00/month
Chatter Logo
Chatter
Starting at:
$15.00/month
Overview
Freshchat Logo
Freshchat
Freshchat is a modern messaging solution for easy customer service for the digital-first customer anchored on artificial and human intelligence across messaging channels. It highlights key features including smarter conversations, which are available across first and third-party messaging platfor... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Freshchat
View 6 images
Freshchat Screenshots
Chatter Logo
Chatter
Chatter is live chat solution that connect employees with the files, data, and experts they need at the speed of need, anywhere in the world. The cloud-based platform helps users visualize data and simplifies integration. Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Chatter
View 5 images
Chatter Screenshots
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Pricing
Freshchat Logo
Freshchat
Free trial available
Free plan available
Billing type Recurring Subscription
started
$0.00
/ month
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
See all pricing
Chatter Logo
Chatter
Free trial available
Free plan available
Billing type Recurring Subscription
Chatter
$0.00
/ month
Chatter Plus
$15.00
/ month
See all pricing
Reviewer's Segments
Freshchat Logo
Freshchat
Small Business
58.82%
Mid Market
34.64%
Enterprise
6.54%
Chatter Logo
Chatter
Small Business
18.79%
Mid Market
44.9%
Enterprise
36.31%
Deployment
Freshchat Logo
Freshchat
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Chatter Logo
Chatter
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Freshchat Logo
Freshchat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Chatter Logo
Chatter
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Freshchat Logo
Freshchat
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Chatter Logo
Chatter
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Freshchat Logo
Freshchat
Total integrations: 9
  • AgilePoint NX
  • Asana
  • Box
  • Calendly
  • Cyclr
  • DocuSign
  • Dropbox
  • Freshdesk
  • Freshsales
  • GitHub
  • Google Workspace
  • Helpdesk
  • Jira
  • Microsoft Teams
  • Pinecone
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • TeamViewer
  • Trello
  • WooCommerce
  • Workday
  • Zapier
  • Zendesk
  • Zoom
  • Zowie
Chatter Logo
Chatter
Total integrations: 17
  • AgilePoint NX
  • Asana
  • Box
  • Calendly
  • Cyclr
  • DocuSign
  • Dropbox
  • Freshdesk
  • Freshsales
  • GitHub
  • Google Workspace
  • Helpdesk
  • Jira
  • Microsoft Teams
  • Pinecone
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • TeamViewer
  • Trello
  • WooCommerce
  • Workday
  • Zapier
  • Zendesk
  • Zoom
  • Zowie
Top Alternatives
Freshchat Logo
Freshchat
See all alternatives
Chatter Logo
Chatter
See all alternatives
Company Details
Freshchat Logo
Freshchat
  • By Freshworks
  • Located in San Mateo, California
  • Founded in 2010
Chatter Logo
Chatter
  • By Salesforce
  • Located in San Francisco, California
  • Founded in 1999