Deskxpand vs Zoho Desk

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Zoho Desk Logo

Zoho Desk

4.4
(5,205)
At a Glance
Deskxpand Logo
Deskxpand
Pricing not provided by vendor
Zoho Desk Logo
Zoho Desk
Starting at:
$20.00/month
Overview
Deskxpand Logo
Deskxpand
Contact DeskXpand for helpdesk solutions that enhance your business relationship with clients and increase revenues. Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Deskxpand
View 5 images
Deskxpand Screenshots
Zoho Desk Logo
Zoho Desk
Zoho Desk is a longstanding name in its category that offers feature rich automation tools that help make your agents job easier and more efficient. One of their most lauded features includes an AI assistant that can identity repeated keywords and opinions in customers’ text to analyze customer m... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Zoho Desk
View 6 images
Zoho Desk Screenshots
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Pricing
Deskxpand Logo
Deskxpand
No pricing information available
Zoho Desk Logo
Zoho Desk
Free trial available
Free plan available
Billing type Recurring Subscription
Standard
$20.00
/ month
Professional
$35.00
/ month
Enterprise
$50.00
/ month
See all pricing
Pros and Cons
Deskxpand Logo
Deskxpand
Pros

Not enough data available.

Cons

Not enough data available.

Zoho Desk Logo
Zoho Desk
Pros
  • There are plenty of reporting features that provide customer insights and agent performance data
  • A range of templates are available to help you respond to customers quickly and effectively
  • You get real-time insights into support operations
  • There’s a good free plan for new users
Cons
  • The wealth of features on offer can make it harder for beginners to pick up the software.
Reviewer's Segments
Deskxpand Logo
Deskxpand
Insufficient data to show segment split
Zoho Desk Logo
Zoho Desk
Small Business
71.7%
Mid Market
24.65%
Enterprise
3.65%
Deployment
Deskxpand Logo
Deskxpand
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Zoho Desk Logo
Zoho Desk
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Deskxpand Logo
Deskxpand
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Zoho Desk Logo
Zoho Desk
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Deskxpand Logo
Deskxpand
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Zoho Desk Logo
Zoho Desk
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Deskxpand Logo
Deskxpand
Total integrations: 15
  • Adobe Connect
  • Asana
  • Bigin by Zoho CRM
  • Clearbit
  • Freshdesk
  • GoTo Connect
  • Google Workspace
  • Grammarly
  • Helpdesk
  • HubSpot
  • Intercom
  • Intuit Mailchimp
  • Jira
  • Microsoft Teams
  • Pinecone
  • Pipedrive
  • Ring Central
  • Slack
  • Stripe
  • SurveyMonkey
  • TeamViewer
  • Trello
  • Twilio
  • Zapier
  • Zendesk
  • Zoho Assist
  • Zoho Bookings
  • Zoho CRM
  • Zoho Cliq
  • Zoho Creator
  • Zoho Flow
  • Zoho Forms
  • Zoho Marketing Automation
  • Zoho Projects
  • Zoho Sign
  • Zoho Social
  • Zoho Sprints
  • Zoho Subscriptions
  • Zoho Vault
Zoho Desk Logo
Zoho Desk
Total integrations: 27
  • Adobe Connect
  • Asana
  • Bigin by Zoho CRM
  • Clearbit
  • Freshdesk
  • GoTo Connect
  • Google Workspace
  • Grammarly
  • Helpdesk
  • HubSpot
  • Intercom
  • Intuit Mailchimp
  • Jira
  • Microsoft Teams
  • Pinecone
  • Pipedrive
  • Ring Central
  • Slack
  • Stripe
  • SurveyMonkey
  • TeamViewer
  • Trello
  • Twilio
  • Zapier
  • Zendesk
  • Zoho Assist
  • Zoho Bookings
  • Zoho CRM
  • Zoho Cliq
  • Zoho Creator
  • Zoho Flow
  • Zoho Forms
  • Zoho Marketing Automation
  • Zoho Projects
  • Zoho Sign
  • Zoho Social
  • Zoho Sprints
  • Zoho Subscriptions
  • Zoho Vault
Top Alternatives
Deskxpand Logo
Deskxpand
See all alternatives
Zoho Desk Logo
Zoho Desk
See all alternatives
Company Details
Deskxpand Logo
Deskxpand
  • By Biztech Consulting & Solutions
  • Located in Ahmedabad, Gujarat, India
  • Founded in 2006
Zoho Desk Logo
Zoho Desk
  • By Zoho Corporation
  • Located in Chennai, Tamil Nadu
  • Founded in 2000